Truly, fantastic experience. From almost buying a home last summer in California, to finally settling down in East Texas this Fall. Veterans United helps take the edge off the anxiety and stress that comes with buying a home. I felt freedom to ask questions and comfortable with those working behind the scenes on our behalf. Our family loves our forever home!
Amazing process!!! Love our home!
Communication was horrible throughout the process. My realtor and I both had a hard time getting updates. I found out information from my financial advisor that the team should have told me. The seller and I had to sign extensions to our purchase and sales agreement because it took so long. I was concerned that the seller was going to walk away from the sale because we couldn't get any information about what was going on or how long much longer it would take to get the loan approved. I will never work with Veterans United again and I will discourage everyone I know from using Veterans United.
Response from Veterans United
Thomas, we're sorry things didn't go as you expected during your home purchase. We do our best to anticipate and mitigate unexpected delays, but they can still occur, unfortunately. We very much appreciate the opportunity to have helped you with your home purchase, and we apologize it was not a more positive experience for you. A member of our Client Advocate Team is available to you should you wish to discuss any outstanding concerns.
I would absolutely recommend Veterans United to any and everyone
Seamless process. Working with Shannon and the entire VU to purchase my home was easier than purchasing a car!
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Great team! Very informative and helpful.
Response from Veterans United
Thank you for your feedback, Paul. Delivering exceptional customer service is important to all of us at Veterans United, and we care a great deal about learning more from you on this matter. A member of our Client Advocate Team is available to speak with you and discuss ways in which we can improve for future veterans and their families. Please reach out to us for additional support.
