We love working with VU witb our veterans home loan. You are the go-to for our family home loan. You are fast and efficient. Every time I called, Kyle and his team always picked up the phone to answer all of my needs. I am a loyal VU customer. Keep up the good work. Thank you.
I’ve done everything with USAA for over 20 years and was a little worried going with you but, this was the best home buying experience I’ve ever had. Jon, Ryan and the rest of the crew did amazing and we are truly happy with everything. Thanks again for everything!!
Came through on schedule. I’m an old soldier. Actuary, meeting obligations and commitments without glitches makes life much more pleasant
I enjoyed every minute of the loan process with my Veterans United team.
Everyone on the team deserves all the awards you have at your disposal. They were nothing short of amazing. Would buy 10 homes with them if I could afford it.
Bobby and our loan team answered every question we had were always keeping us informed and got us to close early!
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This was our second time working with Aaron and him and his team make buying a home easy. I always get my questions answered in a timely manner which really makes the process flow so much smoother.We purchased homes before from other mortgage companies but NO COMPANY compares to Veterans United (and no, no one forced me to say that).-Everything is always explained so we understand.
-Communication is A+ at all times.
-We always knew what to expect.
-The portal makes everything so easy. Seeing the “to do” list lessons the anxiety of wondering what is needed and wondering if they need anything.
-Aaron always asked to run our credit unlike other companies who would just run it once we allowed them the first time.
-We didn’t feel like just a number, we were treated like humans and respected at all times.
-You never talk to a computer, it’s always a person! WIN
-Our team was in touch with our realtor at all times so everyone was on the same page, it was great.I could go on and on but I’ll stop there.We appreciate all this company does for us veterans to help make the process painless. THANK YOU!Only negative — we were sent a gift and it had a veteran United sticker on it and since it was so hot the glue transferred to the shirt and ruined it.
Nicole was great to work with on this team and I appreciate her quick text and responses that made this such an easy process. She was a big part of this being done so quickly and smoothly.
The last week of closing was not as smooth as usual. I have verified the closing date of 9/1 back on 8/9. Despite the notice, many items needed for underwriting were not requested until the last week, some the day before and day of closing. This is our 6th VU mortgage, and it felt like we were not valued as long term customers. Billy was the only saving grace, pushing it across the finish line literally the hour before closing.
This was my first home. VU made this life changing decision easy and fun. Everyone was amazing - super kind, knowledgeable and genuinely invested in me and my family! I would absolutely use VU again and highly recommend!
Justin and Gretchen stayed on top of everything
They will be there for me if there’s a 3rd time.
Rachel Kirkendoll was an integral part of our lender team. She kept things on track and coordinated between us and the underwriter.Overall, a very good experience from the entire Veterans United team. We definitely recommend them.
The kindness and personability of the Veteran's United team I worked with sold me on this being the best mortgage option for me. They were always available to answer my questions, even when they were totally silly, and they were the only company I spoke with that I genuinely trusted. I cannot recommend my team enough.
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Second time using service and got the job done both times!
Started out showing great concern, but then it stopped. Towards the end I thought I was left hanging
It was easier than buying gas.
One team member, Dene, was less efficient and knowledgeable. It seemed that Kyle had to step in and help out a few times when she would make mistakes. Otherwise, the experience was great. I’d definitely use Veterans United and Kyle again! This is my second time working with Kyle!
Overall, quick, easy, and helpful. Really felt at ease by the end of it all.
