My experience with Veterans United was complicated. In my experience, the different departments have a big disconnect. One dept. tells another dept. what is required without telling them why. So when underwriting requires one thing they will let loan officers, but don't explain why. so when u inquire they have to go back and fourth to understand why and still don't completely know why. My loan officer did everything she was supposed to but struggled to because underwriting gave vague requests without explaining why. There was issues just days before closing with my account that almost ruined me financially but the higher ups stepped in and fixed it at the 12 th hour. All in all, my loan officer did the best she could with the tools she had available. I'm just glad that I don't have to do this process ever again.
Great process overall. I was very surprised at how easy the entire process was which was awesome. I would and will be recommending VU to other members.
A very easy process, no stress and everyone from the Veterans United staff to the real estate agents were very professional. A great home buying experience!
They made the home buying experience so simple that I would recommend to any veteran that needs a home. No unnecessary time wasted on stuff that doesn't matter. An exceptional team that gets the job done.
We reached out the Veterans United just to see what we would qualify for just on my active duty pay so that we could see where we were and then calculate what we would be at in a few months after my retirement. They took that and ran with it and with the ability to work with projected pay and my new job they were able to go ahead and grant the home loan on future pays. It was a pleasure to work with the team from start to finish. They were always there to answer questions and the use of a group text made it even easier to work the process. They will be the first and only call we make each time we buy a home from here on out. I can't say thank you enough to Ted and the entire team!
10/10. Such an easy and painless experience.
A lot of things need to happen to close on a mortgage. As a first-time homeowner, I underestimated how hectic the process could be. I feel pleased with the decision to go with Veterans United. They made the process seamless. VU is a technology-driven company with a solid human touch. I could upload all the needed documents and connect my bank accounts while communicating with the lending team via email and text. My lending team was very responsive and was always available to answer any questions. Even our realtor said this is the best lending team she has ever worked with. I highly recommend Veterans United to other first-time buyers.
VU was awesome, helpful and helped to explain the home buying process despite the headache we caused.
I would definitely recommend veteran’s United to anyone looking to buy a home. The whole process from start to finish was seamless and the whole team involved with my home buying process was readily available. I truly am happier and satisfied through out the whole process. Keep up the good work. They made me feel like a valued part of the team.
I really appreciate the Veteran's United team helping me along this home-buying journey. As a first-time home buyer, it was an unknown and stressful process at times but each one of the team members promptly returned my calls and set my mind at ease. Thank you for everything!
Veterans United was exceptional. We have refinanced and purchased a home with them and will continue our business with them! We’ve been so grateful for the great service and the ease of qualifying and securing our loan! Well
Done Billy and team!
No words can truly express how we feel. Our dream has been actualized and we cannot be more grateful. Merrie, Mike, Todd, Kyle, and Danny all played a crucial role. This was our first home buying experience and everyone was graceful and patient with all of the questions we asked. Their dedication to excellence and service has been second to none. A 1 to 10 scale is not adequate to reflect their actual impact. Though words do not express our gratitude I will simply say thank you for everything and I will definitely let everyone I know how well we were taken care of.
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The local V.U. office was great to work with. They helped me close in record time.
Overall this team has done an amazing job assisting my wife an I in buying our first home. They were very reassuring and understanding. They not only provided resources but offered assistance along the way. My wife and I will for sure be reaching out to Kevin and his team again next year
I am a proud OIF/OEF veteran and take a lot of pride in my Brothers and Sisters in arms and clearly Sean, Vickie, Selina and everybody else on this Veterans United Team does as well. Thank y’all from My Tennessee Family to yours.
