Phenomenal team, they made buying out first house so easy and painless even with some minor setbacks.
This has been one hell of a journey for my daughter and I but Veterans and ALL of their staff i feel went above and beyond to get us in or home. From helping me step by step with my credit to getting all the paperwork that was needed. After hours calls to emails they are very prompt at responding and giving you positive advise. I can't say enough positive things about Everyone here. You all are absolutely amazing and you made me feel like family the whole time. Thank you so very much.
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
Pre approval process was great. However, once the mortgage approval began, communication was practically non existent. Information sent was overlooked and had to reinforce to team to actually look at the documents actually sent. Total communication failure!
Response from Veterans United
Hi Robert,
Thank you for sharing your feedback. I'm sorry to hear your experience changed once you moved from preapproval into the mortgage process. While it's great to hear the beginning of your journey went well, I understand how frustrating it must have been to feel your documentation was overlooked and that communication declined when you needed it most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Very smooth process with team guidance all along the way. Between the well organized VU App to the phone interaction, there was never a doubt as to the next step to be taken. Great Experience!
Ignored phone calls and constand request for more information that has nothing to do with the loan.
Response from Veterans United
Hi Helmut,
Thank you for sharing your feedback. I'm sorry to hear you felt your calls went unanswered and that the documentation requests seemed unrelated to your loan. We understand how frustrating that can be, especially when you're trying to keep your loan moving forward.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would like to thank Mark, Dan, and everyone else that was part of the home buying process, it was truly a great experience for me. Excellent service, everyone involved in the buying process was helpful and ready to assist whenever I had any questions. Thank you!
I received excellent results from a well groomed team
Everyone made the process so easy and worry free. Very pleasant experience
Veterans United loan process is quick, as long as you respond on time to information requested. They made my first time home buying stress free. I will recommend them any day, any time. They are the best!
It was an absolute pleasure working with Nicole Camarillo and the team ! She was very helping with making my first home buying process as smooth as possible and communication with her was great!
