We had a wonderful experience working with the entire team! Everyone was always friendly, helpful, and ready to answer any questions we had. They made sure we stayed on track throughout the whole process and kept us informed every step of the way. Buying a home can feel overwhelming, but having such a supportive and dependable team made everything so much easier. We truly appreciate all their hard work and would definitely recommend them!
10/10! The Absolute Best Team to have in your Corner!
Even with all the Bumps we ran into they still made my Dream Come True of being a Home Owner, They are Amazing People to work with and Always have your Best Interest in mind, I highly recommend them!
The whole process from beginning to end was so easy. We had a great team backing us up every step of the way. From applying for the mortgage, to getting the keys to our new home, it took less than 2 months... all during the pandemic! I highly recommend Veterans United!
Alan and his team were great; communicative, quick to respond, fantastic to work with. I would work with him and his team again in a heartbeat.Underwriting and the backend turned what should have been a 4-6 week simple refinance in to a 3 month drawn out affair. Paperwork was wrong on multiple occasions and it took 3 signing attempts to get it done, because names were wrong on official paperwork.I was happy with our overall price and where we ended up, but the fees were considerably higher than competing companies.
Response from Veterans United
Hey Steven,
Thank you for sharing both the good and the frustrating parts of your experience. I’m glad Alan and his team provided the communication and responsiveness you deserved, and that you were ultimately happy with where your refinance landed.
At the same time, I’m sorry the process took much longer than expected and required multiple signing attempts due to issues with the paperwork. I can understand how frustrating that would be, especially after an otherwise positive experience with your loan team. I also appreciate your candid feedback about the fees.
If you’d like to discuss any of these concerns further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Man I can't stop thanking Mr. Joshua Hughes and the Veterans United team for bringing joy into the lives of me and my family members. This dude is the real deal. Honest and on point with every step of the home buying process. He truly is a 5 star General in my book. I'll go to war again and again to secure this gents freedom, and you can take that to the bank. Thanks again brother for your support and expertise. Dammit Man you ROCK. 🙏🏾
The team was excellent and very helpful.
Chris and his team did an amazing job with our home loan. They worked diligently to ensure we were taken care of. There were hurdles along the way, but they navigated them professionally and with honesty. Being transparent through the whole process. We appreciate all the hard work, hours spent and effort invested into helping us close on our first home in a very short time frame. Thank you all again, and god bless! 🇺🇸
I would choose Veterans United to buy a house because I had a very good experience with my loan officer and real estate agent. They both helped me even despite me being in different state.
The team that I worked with did an amazing job and helped me every step of the way!
Our loan officers, Marlon and Tori were very helpful to my wife and I throughout the process. They let us know whenever we needed to submit any documents and kept us up to date when there were delays due to underwriting. Marlon and Tori worked extremely hard to make sure we were able to get the loan approved and clear to close.
I can't thank the great team that was assembled to help me with our new home.
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Chris, Matt and the team were great and really helped out alot.
I was stuck deciding between two different lenders. I ultimately decided on Veterans United because my lender, Aaron was super friendly and the website was also very user friendly to upload and sign documents off of. Also, they offered me a credit on closing costs for using my realtor. Great people!
Taylor and Jordan were great. They got me out of a horrible situation into a new home in under 10 business days. It was a time sensation situation and they worked very hard for me. I couldn’t speak more highly of this team and this organization. They really care about us veterans. I would highly recommend them to anyone and will be using them in the future.
Nate and everyone else at Veterans United was very & helpful.
I cannot say enough good things about Tommy Parks and Veterans United. This is my second time working with them, and somehow the experience was even better than the first.
I started my refinance less than a month ago, closed last week, and the cash from my refinance was in my account today. The speed and efficiency of the entire process were honestly incredible.
But what really sets Tommy apart is how he treats people. He is kind, responsive, patient, and completely nonjudgmental. Refinancing and dealing with finances can be stressful and vulnerable, and at no point did I feel embarrassed, pressured, or judged. I always felt like Tommy was genuinely there to help me get to the finish line.
This is now my second mortgage experience with Tommy and Veterans United, and I would use them again without hesitation. Fast, straightforward, compassionate, and genuinely excellent at what they do.
Tommy and Veterans United are simply the best. 10/10.
