My loan has already been sold off, also my loan was changed during the process further delaying the closing. Apparently these people had no idea what they were doing.
Response from Veterans United
Hi Brandon,
I’m sorry to hear your loan process felt disorganized and that changes caused extra delays. I can see how that would be frustrating, especially on top of your loan being sold after closing. Even when a different company takes over the servicing, you’re still part of the Veterans United family, and I don’t want you to feel unsupported. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Ryan was very pleasant and helpful. Him and his team assisted us the entire way and gave us the best experience we could hope for.
Overall a very stress free experience. Everything was explained very well and all questions answered in a timely manner.
Veterans United made my home buying process flawless and easy. They took so much stress out of my hands and did their jobs flawlessly while keeping me updated every step of the way.
Veterans United were phenomenal. They walked us through each step and ensured everything was taking care of to our liking. I would 100% use them again.
these people are the best
Great people work with and highly professional.
Very responsible and responsive team.
Chad, Ryan, Kelley, and others are all super helpful in the process. Chad even help out with getting the points for me. Awesome!!
Great communication all around the board! My first time buying a home and I came out with 10x fold more knowledge than going in, thanks to Alan. It was a difficult process but with VU helped make it as smooth as possible.
Megan was so efficient and quick with our process! She kept us informed the entire time!
The whole "buying a home" could NOT have gone any better...
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Great attention to detail when dealing with veterans and loan issues
As a first time homebuyer I was very nervous about the whole process. Working with Jaimie & her loan team was a blessing. They answered any questions I had via text, phone, or email very professionally and quickly. They made this experience for me so easy and walked me through every step of the way. I would recommend them 100 percent! Amazing Team!
You finished on time for COE but your associate dropped the ball and didn't record a "to do" that could have delayed closing. If I hadn't caught it in the 11th hour, closing on the exact date probably would not have happened. Have her focus a little less on her vacation and a little more on my "to do's".
