Overall, it was great and everyone was a help. I don't have a complaint. Maybe just one, on the closing day. I wish someone would of called me or my wife to let us know they cant reach her job.
Wonderful,caring folks who made the process easy. Good experience. If I ever buy another house, I will call them first. Their respect for veterans is heartwarming.
I worked with a very patient and knowledgeable team that guided me through every step with confidence. I would recommend VU to any veteran looking to buy a home.
everyone involved in this process was outstanding. Thank-you to all.
Definitely recommend these guys. Professional and made the whole supposed to be dreadful experience of buying a home a very pain free one.
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All of the team members of Veterans United were always very pleasant and easy to work with and went out of their way to make sure everything we needed to know was answered and their services were wonderful. I would recommend anyone to Veterans United Mortgage. We were treated with the highest respect and concern.
I have to start out by saying that both Brad and Lauren were very nice, and I never had a problem with them being rude or anything like that. With that being said I was and AM very disappointed in how things went, I've heard this kind of thing goes on all the time but to me thats ridiculous! So it all started off well enough, this being my first time using the VA loan it seemed to be going well...then I started getting e-mails asking for things that I had already sent, no big deal I guess..I would ask when I send these things off if they needed anything else, answer would always be no I think were good..then I would be asked again for maybe something new...but my question is, why not ask me for that when you contacted me the first..or even second time?? And now the one thing that happened which is making me rate you so very low and why I am still VERY unhappy. Two days...I say again TWO days before we were supposed to close, you call me and ask for the last two years of tax returns...WHAT???? I was furious, why..why would you wait till two freaking days to ask for MORE things..and one of the hardest things I had to get.What made it even worse is the day you told me, i just so happened to call and ask what was going on, THATS when you decided to tell me of this other crap I needed...and that was at 1500 on a tuesday..I asked when you knew and you said 11 your time..which would have been around 0800 my time..why was I NOT contacted earlier??? So I had to leave work, go get what you asked for and LUCKILY I had saved it and it went in my storage...once again, why was these things not asked for TWO months ago when all this started??? UNACCEPTABLE!! So now the closing had to be postponed which really screwed with my plans and life that after you said when we would be closing I set up visits, changing jobs and a few other things...but after we couldn't close till the next week it messed with everything..not only my life and plans..what about the sellers life and plans?? Now I have no idea how your job is and I'm sure you are busy but this is still ridiculous especially when the sellers asked for 60 days rather then the 30-40 days to close...since they asked did you and the underwriters just shove mine to the bottom of the list and not care?? And I'm also not sure who i should be more mad at..the loan officers or the underwriters..or both, either way it was total BS. You had MORE then enough time to ask for everything you needed from me rather then what actually happened, and by the way I was very prompt with any paperwork you asked for...and yet you still treated it like you didn't care. Maybe just maybe you will or the bosses will take this and learn from it rather then shove it to the side..not sure what will happen but if i ever use this service again I will be sure to be more assertive and not just think you were doing your jobs.
Veterans United made the process easy. Our loan specialist was very knowledgeable and communicated well throughout the entire process. They kept things moving along to close on time and made us feel comfortable throughout the entire process. Great experience!
I would definitely would let them to go through the veterans united home loans, cause everything went in a timely matter, they were very sufficient with getting everything done. Paper work was easy to understand, and the process was very well done.
This entire process was a great experience. They were very attentive to our needs and answered all of our questions and concerns promptly. We would definitely use again and recommend to all potential Veteran homebuyers!!!!!
This process took way too long and even when you are given a pre-approval it always winds up being underwriting final word as to how much you will get. There were many steps along this journey where I was afraid all I was working toward was going to fall apart and my family and I would have been homeless. So don't given notice or move out of your existing apartment or home until they say so..... This company needs to streamline the process and work among small teams on closing your loan. Not waiting for someone else, in a different department, state or suite to decide what happens next. For the most part I am glad my home is now closed and I will not have anything else to do with Veterans Home Loans.
Veterans United made my first home buying experience an enjoyable one if that is even possible. No, but honestly the whole team that they have from getting you credit worthy to the pre-approval process all the way to signing the closing documents, they are there for you every step of the way. I would personally like to say thank you to my loan officer Nathan Anderson, you are the best. I could not have done it without you.
Truly, the best home buying experience EVER!
They were helpful, kind, understanding, patient and knowledgeable. But most of all they are genuine!
A wonderfully painless experience.
I would happily rerecommend Veterans United to anyone looking to purchase their home.
Thank you again!!
Was a surprisingly quick turnaround. Impressed with how quickly we closed and funds were dispersed. Teamwork with title and escrow company was exceptional.
I liked how they valued me as a veteran and I felt important and valued at every step. No pushy salesman here. Just honest, kind people who truly have your interests at heart. Can't recommend highly enough! A+++++!!