Veterans personnel are friendly and initially very responsive in a timely manager BUT the under writer portion of the process is really unacceptable. Information should be supplied in a timely manner by the applicant(which it was in every case) and time lines respected and met but the under writer process is not timely for a thorough, in depth review and lacks respect for their deadlines. The information requested is not reviewed in a timely manner nor with any perceptive or knowledgeable review. Information requests for things already submitted suggest they aren't reviewing what they request or they don't have the ability to understand what they have requested.
Mary was very very helpful and was always willing to go the xtra to help me! I was amazed at how quickly my case progressed!! Thank you very much.
Jeremy and Kim were great to work with during this experience. They were always there to answer any questions my wife or I had. Good experience.
The team goes above and beyond to communicate every step of the way! Extremely knowledgeable, kind, and personable. We could not have asked for a better group to work alongside us through this process!
Jake and. Codi was great ... 24hrs 30days!!
Jeff Magsamen and his team did an outstanding job from start to finish.
A true professional who conducts business as it should be done!
Cameron and his team were great with keeping me informed of next steps. The To-Dos section was a great way for me to get my affairs in order.
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We had an excellent experience working with our loan officer, Jake. He is incredibly responsive, knowledgeable, and patient throughout the entire process. Jake truly understands and cares about his clients, guiding us every step of the way. Even when we had to submit our offer three times, he remained calm, supportive, and patient with us, making what could have been a stressful experience smooth and manageable. We highly recommend Jake to anyone looking for a professional who genuinely goes above and beyond.
I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
Hands down the best Mortgage people in the business. Everyone on the loan team is friendly, helpful, knowledgeable , and make everyone feel like family. They truly have the Veterans best interest when it comes to buying a home. This is my second time using VU and wouldn’t even go with another company in the future. Anytime I needed help or had any question, within minutes someone got back to me with an answer. They even reached out to me to see how I was doing through the process
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She was very responsive.
Tyler and his team was beyond outstanding.
The whole team was thorough and everything was done timely! Everyone very responsive. My realtor even commented on how efficiently VU operated
Everything from the people to the process was fantastic! My loan team was easy to work with communicated quickly and efficiently. The process of streamlined refinance was made easy by the loan team. Thank you for the great support!
