Excellent work from an exceptional team. They helped with everything and made it all so easy. They stuck with me through the entire process and I could not be happier. Thank you to all of you!
When dealing with a completely irrational seller, Josh and his team pushed through every obstacle to get me my dream house and I am so grateful!
Veterans United made the home loan process incredibly smooth and stress-free. The team was professional, friendly, and always quick to respond to my questions. They explained everything clearly and guided me step by step, which made the entire process easy to understand. I felt supported the whole way through, and closing was a breeze. Highly recommend Veterans United for their excellent service and commitment to veterans!
Jeremy and Kim were great to work with during this experience. They were always there to answer any questions my wife or I had. Good experience.
Tammy was very helpful and honest with us and answered any questions we had, she's a pro at what she does.
Bill Bales was amazing, up front, and demonstrated excellent leadership in the whole process.
Everything went smoothly working with their loan officers. They were very polite and quick to respond to any of my questions.
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My team was fantastic! They made this process so much easier.
I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
If it were not for Donnie Henderson and Rachel Anderson, I would not of completed the purchase of our new home. The nightmares have not stopped. Two weeks ago our Bank account was frozen we were not allowed to access our money use our debit cards nor bills that were scheduled to be paid were not paid. The bank refused to tell us why but an external link was made into the account causing it to be flagged and ultimately shut down. We had had this account for 15 years and our current mortgage in WV is at this bank. We were left without any funds for 7 days right in the middle of moving to Arizona. Veterans United insisted we link our bank accounts with Plaid, was this, is this the problem I do not know.
Response from Veterans United
Hey Rebecca,
Thank you for sharing your experience and for recognizing Donnie and Rachel — I’m glad they were able to help you through the homebuying process. I’m truly sorry for the stress you’ve gone through with your bank account, especially in the middle of a move.
I understand how upsetting that must have been, and I appreciate you taking the time to talk with our Client Advocate team already. They’re continuing to review what happened and will stay in touch as they learn more.
We take situations like this seriously and value the chance to look into your concerns further. If anything changes or you have additional information you’d like to share, please don’t hesitate to reach back out to the team at 1-800-212-5200 or ClientAdvocate@vu.com.
Veterans United made the homebuying process smooth and stress-free. Anytime a hurdle came up, Spencer and company didn’t say “we’ll see,” they said “we’ll figure it out,” and they always did. The whole team was helpful, responsive, and made us feel taken care of from start to finish. Couldn’t be more grateful—thank you all for making this happen!
Awesome customer service. Recommended to others.
Timothy was transparent throughout the entire process. I heard bad things about Veterans United before, but I am not disappointed in the service I received. The team assisting my wife and I were a great example of what a loan team should be. They gave me a great impression of Veterans United.
Everything happened on time and was expedited. Great customer service!
The whole process was well managed beginning to end.
I am super impressed and grateful for the service offered to us by Veterans United! They are incredibly helpful, professional, and their appreciation for my military service is evident in the way they took care of us during this process. They even arranged for a notary to come to our home to sign paperwork so that we were not inconvenienced in any way.
They are knowledgeable, professional, and made the entire process quick and easy!
