Had a great experence and they worked hard to keep everything on track to the best of their ability, I am so happy with my new home, thank you Veterans United.
Daren, Brendan, and team were wonderful people to work with. They're very professional, knowledgeable, responsive, and incredibly helpful every step of the way. They made everything smooth, stress-free, and easy to understand. Their communication and dedication truly went above and beyond, and I genuinely appreciate all the hard work they put in to make this experience successful. I highly recommend this team to anyone looking for excellent service and support!
Absolutely fantastic team to work with, made the process beyond easy.
My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
Fairly easy process. All members of the team that was assigned to me were readily available and answered all questions. I got the best rate from them.
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
From my experience purchasing a home can be a very stressful process, however, this team made the experience smooth, professional and reassuring from start to finish.
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
The whole team, Zach and Ashlyn, were very helpful answering all of our questions and wonderful to work with.
Stephanie and her team was a wonderful and great support team. Best possible service and +A recommendation to Stephanie, Victoria, and Mrs Benson
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I was very satisfied with the speed and knowledge of the team at veterans United. There was an unusual situation with me as the Home had a solar lease. As far as I’m concerned, they figured it out and it didn’t hold up my closing and I was really impressed. Again I can’t thank them enough.
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
Top notch professionalism. Top to bottom outstanding service by everyone involved. Highly recommend!
Any service named "Veteran" or associated with the VA, RUN, don't walk, in the opposite direction.
It was shameful, the hoops they made us jump through and the frustration trying to get a home for my father to enjoy before he dies. And, STILL, as we were driving to close on the house, ANOTHER problem. We were worried until the very end.
Stay away unless you can handle mountains of stress!
Shawn Workman and his team were the best! He was there to answer any question I had.The underwriters on the other hand. Why ask me to explain something, then ask for proof of the explanation? Just ask for the proof to begin with. And you would expect an underwriter for a VA home loan to know what documents are available on va.gov.
Our experience with Veterans United was amazing. We have bought several homes with our VA loan and they are the best at what they do!! Ryan Kilwaske and his team were with us every step of the way. Every member of the team were helping and answered all our questions. They were very knowledgeable with the VA loan process. They even helped us with information to make our move from Mississippi to Texas easier. We highly recommend Veteran United. So call Ryan and get started!!
