My parents couldn’t never afford to own a house and here I am in my living room. My living room! Growing up in apartments and moving every few year and now I have a house. Stable house that I own. Words can’t describe how good this feel. The team have been awesome and even with the Covid crisis going on they didn’t miss a beat. I want to thank the team that pushed this through so we could close before it cost us more.
I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.
Response from Veterans United
Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.
I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.
I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Awesome job!! Highly recommend them.
Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.
The team was great they explained everything during the process.
The appraiser was the absolute worst they sent out. They wouldn’t send someone else out since she took almost 3 weeks to get report back and our realtor agent ended up doing her work.
The loan company should have sent another appraiser out immediately.
Response from Veterans United
Hi Robert,
I’m very sorry to hear how frustrating this part of the process was for you. Waiting weeks for an appraisal report while trying to move forward with a home purchase can be incredibly stressful, especially when you felt like communication and follow-through were lacking along the way.
I understand why you were upset by the delays and by feeling like more should have been done to keep things moving. Purchasing a home already comes with enough pressure, and I’m sorry this experience added to it instead of making things easier.
I appreciate you sharing this feedback because situations like this deserve a closer look. I’d like the opportunity to learn more about what happened and review your concerns further with you directly. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Everyone has been incredibly helpful and polite, and the whole experience went smoother than butter. I was skeptical about the company at first because they asked for some personal information in order to receive a quote, so I naturally gave some bogus answers just to fill in the required slots. Our loan officer called us, and between him and his team, our minds were put at ease. We went from living on a pretend street called "Nunya Business" to closing on our first home. When my husband's orders were put on hold due to SARS-CoV-2, the company was with us every step of the way to make sure we were doing okay. They knew between the limbo with PCS orders and me still working as a nurse, our family was under a bit of stress (as are most others around the world). They sent our family board games to keep us entertained and connected while we were at home as the world went crazy around us. The entire experience has been great, and the team was with us every single step of the way. Veteran's United even supported our decision to get quotes from other lenders as well. After feeling like "just a number" with NFCU, we stuck with Veteran's United because it felt like we were being taken care of like family. If you're on the fence, don't be. Veteran's United is amazing, and we don't regret our decision even for a second!
I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!
Aaron Guinn provided the most exceptional home buying experience! The buying process can definitely be a very overwhelming and stressful process. United Veterans has so many options and assistance offered to Veterans in order to ease that process. Aaron made that come to full terms and always, yes, always went above and beyond the call of duty. He is the epitome of customer care, not just service. He was our go to for everything, to include concierge. He knocked out the middle man and made things convenient and effortless. If he didn't have an answer, he not only found it, he made it happen. He saw us through from start to finish without ever missing a step! When things appeared to become frustrating, he eliminated it quickly and efficiently. Aaron didn't just speak words of care, he gave it endlessly. No lies or false promises, he delivered every time, serving with total integrity with the customer needs at the helm. This is what Veterans United does. Nothing but the best for those who served, they serve because we served. If you're looking for a quality stellar experience with the best that is out there, United Veterans is it! Look no further, you won't regret it! Thanks Aaron Guinn and Veterans United!🇺🇲....From two Veterans who proudly served, Jackie and Cliff Dunn.🙂🇺🇲
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From the beginning I was very on edge, but the professional of my team were truly amazing to work with.
Day in and day out they never missed a beat. Every question comment concern they always addressed in a timely manner. I know it's their job but you truly feel that connection that they are going out of their way to get you the best overall experience.
I couldn't have been more happier than I was with my team, such a smooth, simple transaction.
Jamie and Chad are awesome, has been great working with them.
Our Veterans United team were the most helpful group of individuals throughout the long and confusing home buying process. Their communication was top notch and they did not hesitate to answer every question we had. I highly recommend Veterans United for any of your home buying needs!
This is my second purchase with Rachel and her team - an absolute pleasure doing business with them again. They are so polite, wonderful to work with and make the whole process easy!
