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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
446,377 reviews
from Veterans like you… and counting!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 446,377 unfiltered reviews

Starting on Page 286 of 14,880. Return to Page 1

5 out of 5 Stars

Excellent work from an exceptional team. They helped with everything and made it all so easy. They stuck with me through the entire process and I could not be happier. Thank you to all of you!

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars

When dealing with a completely irrational seller, Josh and his team pushed through every obstacle to get me my dream house and I am so grateful!

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

4.5 out of 5 Stars
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars

Veterans United made the home loan process incredibly smooth and stress-free. The team was professional, friendly, and always quick to respond to my questions. They explained everything clearly and guided me step by step, which made the entire process easy to understand. I felt supported the whole way through, and closing was a breeze. Highly recommend Veterans United for their excellent service and commitment to veterans!

headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

5 out of 5 Stars
Photo submission from Jasper S.

Jeremy and Kim were great to work with during this experience. They were always there to answer any questions my wife or I had. Good experience.

headshot image of Jeremy Carver

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars

Tammy was very helpful and honest with us and answered any questions we had, she's a pro at what she does.

headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

4.5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars

Bill Bales was amazing, up front, and demonstrated excellent leadership in the whole process.

headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars

Everything went smoothly working with their loan officers. They were very polite and quick to respond to any of my questions.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

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5 out of 5 Stars
headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars
headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars

My team was fantastic! They made this process so much easier.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

4.5 out of 5 Stars
headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Photo submission from Kevin D.

I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.

headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

2.5 out of 5 Stars

If it were not for Donnie Henderson and Rachel Anderson, I would not of completed the purchase of our new home. The nightmares have not stopped. Two weeks ago our Bank account was frozen we were not allowed to access our money use our debit cards nor bills that were scheduled to be paid were not paid. The bank refused to tell us why but an external link was made into the account causing it to be flagged and ultimately shut down. We had had this account for 15 years and our current mortgage in WV is at this bank. We were left without any funds for 7 days right in the middle of moving to Arizona. Veterans United insisted we link our bank accounts with Plaid, was this, is this the problem I do not know.

Response from Veterans United

Hey Rebecca,
Thank you for sharing your experience and for recognizing Donnie and Rachel — I’m glad they were able to help you through the homebuying process. I’m truly sorry for the stress you’ve gone through with your bank account, especially in the middle of a move.

I understand how upsetting that must have been, and I appreciate you taking the time to talk with our Client Advocate team already. They’re continuing to review what happened and will stay in touch as they learn more.

We take situations like this seriously and value the chance to look into your concerns further. If anything changes or you have additional information you’d like to share, please don’t hesitate to reach back out to the team at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars

Veterans United made the homebuying process smooth and stress-free. Anytime a hurdle came up, Spencer and company didn’t say “we’ll see,” they said “we’ll figure it out,” and they always did. The whole team was helpful, responsive, and made us feel taken care of from start to finish. Couldn’t be more grateful—thank you all for making this happen!

headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

4.5 out of 5 Stars
headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

5 out of 5 Stars

Awesome customer service. Recommended to others.

headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

3.5 out of 5 Stars
headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars

Timothy was transparent throughout the entire process. I heard bad things about Veterans United before, but I am not disappointed in the service I received. The team assisting my wife and I were a great example of what a loan team should be. They gave me a great impression of Veterans United.

headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars

Everything happened on time and was expedited. Great customer service!

headshot image of Christopher Endicott

Loan Officer: Christopher Endicott

NMLS# 2673887

5 out of 5 Stars
Photo submission from William H.
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars

The whole process was well managed beginning to end.

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars

I am super impressed and grateful for the service offered to us by Veterans United! They are incredibly helpful, professional, and their appreciation for my military service is evident in the way they took care of us during this process. They even arranged for a notary to come to our home to sign paperwork so that we were not inconvenienced in any way.
They are knowledgeable, professional, and made the entire process quick and easy!

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

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