Overall the picture to closing was amply laid out by the team at Veterans United. At times I felt I could be doing more but my team had it already completed.
It was great from the very beginning. As soon as I filled out my application he contacted me and answered my questions at that moment.
Brandon was awesome! It took almost two years to get this mortgage done. He always returned calls and emails immediately and seemed to always have the answers to our questions. We couldn't have done this without Brandon's help. I would, and recently have, suggested him to others. He gets a 10 out of 10 from us!
Jeremy and Kim were great to work with during this experience. They were always there to answer any questions my wife or I had. Good experience.
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The representative was very helpful and polite.
Shane is knowledgable, professional and very understanding. His team did a great job with communication throughout the entire process.
I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
First time buyer. Hand was held throughout the entire process and not once did they let go. Made buying a breeze and will definitely be purchasing with Veterans United again in the future.
Third home I have purchased using Mr. Pitts at Veterans United. Due to an unusual circumstance with a seller backing out of a contract with 7 days left before close of escrow, we had to find another home asap. Mr. Pitts and team worked hard and fast to close on another home before we had to vacate our old home we had already sold. Enough cannot be said about Mr. Pitts and team.
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The communication I received from Veterans United Home Loans was exceptional. From the initial submission of my application to the final closing, they consistently provided me with timely updates and clear explanations. They set transparent expectations and honored every promise, which greatly eased my worries during a tight timeline. Their proactive approach and quick replies to emails and phone calls ensured that I was always informed about the developments occurring behind the scenes. I could not have wished for a more dedicated, enthusiastic, or pleasant team at Veterans United Home Loans. The entire purchasing process was incredibly seamless—right through to the closing.
