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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,248

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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4 out of 5 Stars
Would Recommend

That’s all.

headshot image of Alex Tuttle

Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars
Would Recommend
headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
Would Recommend
headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

My wife and I started shopping while we had a new born at home. Needless to say, we were very busy and distracted. VU was fantastic with us the entire time. They were very good at communicating and working with us. It was so smooth that it was shocking. Ive had more trouble renting my current apartment then I did buying a house. We will be back if we buy another property.

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
Photo submission from John K.

This was our third home purchase using a VA loan, and Veterans United made the transaction the easiest by far. Being able to log in and take care of our to-do list was very helpful. We will refer all of our military friends to Veterans United. Thank you for helping us with our forever home!

headshot image of Tyler Galloway

Loan Officer: Tyler Galloway

NMLS# 1420483

5 out of 5 Stars
Would Recommend

Thanks for the help! Kept it smooth and easy!!

headshot image of Colin Vaughan

Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Would Recommend
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend

Thank you, Jaimie, Carl, and Maddie! This process was one of the quickest and most seamless homebuying experiences, which could not have happened without you. I am very appreciative.

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

2 out of 5 Stars

I couldn't be more disappointed in the lack of communication between Vishal and Amanda. Several Emails went unanswered along with several unreturned calls. Oddly, I had to call to find out what the interest rates were so I could lock in a rate only to be told they already locked me in without me knowing or approving. This is a first in the many homes I have bought. Only toward closing did I find out what I would need to bring to the table. There was no communication on what it might be so that I could prepare. I was initially told close to $3k early on to bring to the table only to find out it was over $8500. What if I didn't have those funds to provide. At what point was this going to be communicated to me. We weren't able to close on my other house at the time I had communicated to them on many occasions. At no time did they tell me it was too soon or I should push it back. I had to change my whole moving day with movers scheduled to arrive. Also, Veterans United fees are excessive. As this won't be the last home I purchase, but will be the last time I use Veterans United.

Response from Veterans United

Hi Bradley,

Thanks for taking the time to share your experience. I can absolutely understand how frustrating it must have been to feel left in the dark during such an important process. You should never have to chase down information—especially when it comes to things like your interest rate or what you’ll need to bring to the closing table. I’m really sorry that wasn’t communicated more clearly.

It’s also concerning to hear about the lack of response to your calls and emails. That’s not the experience we aim to deliver, and I’d really like the chance to dig into what happened here. If you’re open to it, I’d love my team to connect so we can learn more and hopefully make improvements on our end.

You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

5 out of 5 Stars
Would Recommend

My home buying team was awesome! I closed on my new home in under 2 months. The whole process was easy and any questions I had were answered fast and friendly.

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Everyone we spoke with through the whole process is great, knowledgeable, and so nice!

headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

4.5 out of 5 Stars
Would Recommend

Smooth Transaction

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Everything was excellent. I got everything answered and the team had me ready to go at all stages of the process.

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend
Photo submission from Ben D.

I want to thank the team at Veterans United for working with me every step of the way through this loan. The team worked really hard day one all the way to the closing to get the loan approved, and even closed almost a week early. My family and I are extremely grateful for all the hard work. We love our new home and none of this wouldn't have been possible without all the hard work and dedication this team put forth. Thank you!!

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

Veterans United did a wonderful job assisting me through the home buying process. This is not our first home, but it's been nearly 20 years since we last purchase a home. Jaimie and her team did a fantastic job and were available to answer my questions. They were flexible and responsive to some changing situations in our life, and were able to ensure our financing went through. I highly recommend Veterans United!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

I’m very grateful for my team ! I wish I could’ve met them in person however. They did a great job helping me navigate through the home buying process and helping me secure my home. At first, I was very hesitant because of how expensive everything was adding up too, but Mrs.Emmy was able to work everything out to where I wouldn’t end up in a financial bind. Huge shoutout to her , Mrs.Delores, and Mrs.Jenny. Thank you all for helping me become a homeowner at 23! 10000/10 would recommend these great women to anyone!

headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

4.5 out of 5 Stars
Would Recommend
headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

“O U T S T A N D I N G”. Hand Salute !! Most knowledgeable and professional organization I have worked with in the last 20 years . Great job. Very responsive and they sped me thru the process without ANY issues . Highly recommend.

headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

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5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Once again, Chris and his team at Veterans United made our mortgage refinance a seamless effort. Easy to understand why they are #1 in the U.S.

headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

We really enjoyed using Veterans United! It can be scary buying your first house but having so many kind people you out really helped!

headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Would Recommend
Photo submission from William M.

Everything was ready and went very smoothly

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend
headshot image of Bobbie Hafford

Loan Officer: Bobbie Hafford

NMLS# 1108041

5 out of 5 Stars
Would Recommend
headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
Would Recommend

There were a few times where I got frustrated because of all the required paperwork, and Maggie helped me understand why they were important and was encouraging

headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars
Would Recommend
headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

More Reviews

See all 430,248 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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