Streamlined paperwork simple easy and secure
Andy made our home buying a very enjoyable experience. Andy was so pleasant to work with, always going out of his way to answer any questions we had. He always made us feel like we really mattered and kept us from getting stressed out.
Overall, I think there was a disconnect between my loan team and our realtor/us. We would disclose stuff months in advance and then the day before close they were scrambling to get something that was already disclosed. It was stressful at times. But overall I would still recommend Veterans United to any Vet looking to get a home.
Response from Veterans United
Hi Jacob,
Thanks so much for your honest feedback—and for still recommending us despite the stress you went through. I’m really sorry that information you disclosed early on wasn’t handled properly. When things pop up last-minute that should’ve been taken care of weeks before, it creates unnecessary pressure for everyone—especially you. That’s not the experience we want anyone to have.
I know how important it is for the loan team and your realtor to be in sync, and I hate that it felt disjointed during such a critical part of the process. Your feedback helps us understand where we need to do better, and I appreciate you taking the time to share it.
If you’d be open to chatting more about your experience, the client advocate team would love the chance to learn from it and pass your insights along to the right folks here. You can reach them at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
We wanted a faster close and the cooperation at VU was tremendous. A good team!
Aaron and his team was excellent especially Dion. My fianc
Very professional team that worked with my wife and I. They were great people
They were fast, responsive, honest and expedient. They were with me every step of the process, up to and including connecting my utilities and changing my address.
Second Time Just as Excellent!This is our second time using Veterans United, and once again, the experience was absolutely outstanding. The team made the VA loan process incredibly smooth, stress-free, and efficient. From start to finish, everything was clearly communicated and well-organized.A special thank you to Jason and Krista—your professionalism, guidance, and personal touch truly made a difference. It's rare to find a team so dedicated to making things easy for veterans and their families.We wouldn’t go anywhere else. Highly recommend Veterans United to any veteran looking for a VA home loan—these folks are the real deal! 🇺🇸
Cory and his team were fantastic with everything always early with getting everything I needed fastest closing I’ve seen
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Very easy and upfront process. Answers all questions very timely.
This was our third home purchase using a VA loan, and Veterans United made the transaction the easiest by far. Being able to log in and take care of our to-do list was very helpful. We will refer all of our military friends to Veterans United. Thank you for helping us with our forever home!
100% percent would tell everyone to use Veterans United for the home loan services!
Veterans United kept me informed of every detail from start to finish. Quick to reach out to me if any issues arose . Quick to respond to any questions I might have had. I would recommend them to any veteran who is looking to buy.
