The experience with Veterans United was amazing and very smooth! The whole team was very professional and very easy to speak with and friendly. They answered every question and always provided more helpful information and vent over backwards to assist in anyway. I truly enjoyed working with the whole team at Veterans United!
Fast and easy with step by step instructions. Most of the information needed could be uploaded from my phone and some papers I could even sign on my phone too! Great company!!! I’m a home owner now and I feel like it wouldn’t have happened without them!
Derek And His Team Are Amazing!!! They ALWAYS Keep you informed and help work through the difficult issues that always come up!! We would recommend Derek and Veterans United anytime and we do!!! Thanks Again!!!
Extremely helpful and responsive! A great team to work with! This is the third time we have used VU to purchase a home. They just keep getting better!
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I had no experience whatsoever and Suzanne and Chelsea was there every step of the way for me. They did an awesome job.
I would like to leave a 10 star outstanding review for my transaction coordinator
Mr. Jon Ouk , If Mr. Steifferman was the conductor , I would say Mr. Ouk was the engine.
Mr.Ouk made sure that we stayed on track, the same page , again if you felt overwhelmed or not quite sure about something Mr. Ouk would let you know to reach out because we all had a common goal as a team. I really appreciated Mr. Ouk guidance as well during this process. There is a reason this company is called Veterans United , they have a Vets back. Thank you again Veterans United
Scott Davis and Kurt Lofton were very helpful and informative. They were great. The underwriting process was very stressful. It seemed like the underwriters wanted more and more documents. The whole process ran right to the closing date which caused a lot of stress and anxiety.
This company was recommend by friends and i will pass the word along to more if they are looking for a house
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After schedulingb a closing day Veterans United informed me that they didn't know that i was closing on that day and cost me a days vacation with even an apology
Response from Veterans United
Hi Luke,
I’m really sorry for the frustration this caused. Taking a day off work for a scheduled closing is a big deal, and we should have been aligned and communicated better. I also regret that you didn’t receive an apology at the time.
If you’re open to it, our Client Advocate team would appreciate the chance to look into what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Veterans united should be every veterans and service members first choice. Great company to work with.
Great teams! Very helpful and put you first.
Great lender. The first and only to consider a loan for me.
Smoothest house buying experience. Miguel and his team went above and beyond.
My experience with Veterans United, and in particular with Jeff Magsamen and his team, has been phenomenal. They are incredibly knowledgeable, responsive, respectful, and they have unequivocally earned my trust and respect. Based on my experience over the last several years (which includes a VA loan, a VA loan refinance at a lower rate, and I don't know how many questions in between), I can't image doing business with anyone else, and I hope I never have to.
