Ashley and her team were awesome! They helped me through every step. Anything I had questions on, her team answered right away. Would recommend her and her team to anyone wanting to buy a house. Thank you
This was my first home purchase and the Team from Veterans United were all super in making it a smooth process. I would recommend VU to anyone who is looking to buy a home. Professional, courteous, knowledgeable and thorough. I started my search in late February and closed on July 10,2023. Words can’t express how excited my wife and I are for getting into our first home. Thank you for a wonderful job.
VU has given me a great opportunity to get back into a home of my own, after some bad times in the past. I thank the hole team with all my heart.
Thank you Veterans Home Loans!!
I am so thankful for the ease Veterans United made the home buying process. This is the second home we have purchased with Veterans United -- and if needing to do again in the future ---- 100% will continue to use Veterans United.Thank you SO SO Much!!!
Great Experience
Thank y’all for everything!!
Terrible. DO NOT USE. They never answered my questions or explained things to me. Every day was a crisis of their own creation. I had to call to find out if they needed items because they were so bad about communicating things to me. Every time I reached out to them, they’d say they urgently needed another document. I never could understand why they didn’t have a comprehensive list of items they were going to need. I got to a point where I didn’t trust them with my money. I would have found another company if I had had more time.
Being self-employed can make financing tough. But my Veterans United team stuck with me, and after 18 months of hard work I closed on my first home! I couldn't be happier with my loan team, and highly recommend Veterans United when pursuing a VA loan!
Very pleased with the whole buying process, I really didn't have any real surprises, like having to come up with more money, everything came out like I was advised, my ? Got answered everytime I had one. Very pleased it was a painless experience. Thank you all.
I had a lot of guidance during the home buying process for which I am thankful.
The whole team was just what my family and I need in the home buying process. They took great care of us and I know they would do that for anyone!
Tommy Heller my loan officer was extremely knowledgeable any questions or concerns I had were answered swiftly. My loan officer made the home-buying experience enjoyable and stress-free!
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My loan officer, Nick, was there for me day and night. We hit a lot of hiccups with legal descriptions and timing of everything, but Nick was there for us every step of the way even taking time out of his schedule at home to work with us and see it through to the end. VU was able to get us good financing, at a good interest rate, all while keeping closing cost a low as possible. 10/10 would recommend to any veterans out there looking for financing options.
My loan officer Kennedy Kugle was not only able to blow any other lender out of the water in terms of financing, his impeccable service to Veterans deserves recognition of the highest accord. Late nights, weekends, holidays, I was telling him to take it easy but he wouldn’t stop trying to help and make my first home purchase as smooth as possible. And he succeeded because my real estate agent couldn’t stop talking about my purchase was one of the smoothest transactions he’s ever seen. Thank you so much Kennedy. If he ever joined the Army he’d be Soldier of the year, NCO of the decade material for sure.
Love the To-Do list, made the process simpler than I thought it was going to be. Everyone was very helpful in explaining each document.
The mis communication was only overshadowed by the lack of communication. Absolutely the worst customer service I have ever experienced. We are warning the entire unit to look elsewhere. We should have cut out losses and gone somewhere else.
Response from Veterans United
Timothy,
I’d like to learn more if you’d like to discuss further. I’ve left you a message with my number and extension. If I can follow-up on any concerns or you still have questions, please reach out. I’m here to help.
Always in your corner,
Dave, Client Advocate
