Great communication and service!
The people at Veterans United are Outstanding and know exactly how to make there customer feel and really know how to handle and protect the Veteran when he needs it!!
Veterans United is an awesome organization. Travis Ward is a wonderful loan officer. He helped us get through the initial process and refinancing was a breeze. Veterans United is the reason this veteran couple is housed and has a place to raise our daughter. Forever grateful.
Tom and his team are a godsend. Every step along the way they were there for me. Explained to me why certain documents were needed and the lending process in its entirety. Would definitely recommend tom and his team without a second thought
Brett Metcalf and Stephanie were awesome! I have bought several homes and by far they were fantastic and I would go to them again at any point in the future. I give both Brett and Stephanie an A+ for all they did and their outstanding communication skills!
However, the underwriter was the most unprofessional underwriter I have ever worked with. The underwriter in fact will potentially receive a complaint from me to the following organizations: CFPB, NMLS and the governing state entities for what I believe are clear violations of going well beyond Federal guidelines for information requests and explanations.
We are very happy we went with Vetrans United
They have been exceptional in every aspect!
We could not have done it without Tre, Molly, Ophelia, and everyone on our team.
Communication was excellent! They are always checking in with you to see if there is anything we need, or how they can help. We feel very connected to them. They are the best!!! We would recommend them to every veteran going thru this process.
The entire team was very helpful and understanding through my first home buying experience! I had a lot of questions and concerns, but they were all very empathetic and walked me through!
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Candy and her team were quick to reply and made sure that all questions had thorough responses!
For a process that is 100% electronic; Bobby and his team provided us great customer service every step of the way. Whether it was during office hours or after, if there was a question or concern, they were there!
My loan team consisting of Jeff, Selina, and Jesse are fantastic. They were with me the whole process and answered all my questions. They made this first time home buyer at ease. They also sent me the most thoughtful gift for now being a part of the Veterans United family.
So I couldn’t have asked for a better loan team then Terri Behrens and Jackie Cox. By far outstanding during the whole process. Terri was able to answer any and all questions I had while making the whole thing super painless and stress free. Even more so since I am in the Navy and stationed overseas at the time during the home buying process. She worked with me and hooked me up with the perfect realtor and got me in a home for my return stateside. If I could give a higher rating then 10 I would. Already recommend them to my friends, and will definitely use them in the future.
Kelly and the whole team go up and beyond to explain everything so you understand it all. They walk you through everything and very professional. Thank you!!!
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Over and above service from the whole team!!!!! Can't do better than them.
We were so impressed with Veterans United during our home-buying journey. The entire teams was very accommodating and worked diligently to help us close on-time. When bumps did arise, they were very informing and helpful in our ability to understand what was going on and did what they needed to, to make it smooth for us. We will ABSOLUTELY use Veterans United in any future home-buying journeys.
The whole team was both friendly and professional. All questions were answered in a timely manner. Love them all.
This is my first time working with Abigail and my second time working with Matt. When Matt reaches out to you, it’s not just as a provider/client relationship. He truly cares about what you’re going through in life and adjust it to help you to the best of his ability figure out a way to afford the house that you want to get into. Abigail was always timely in her responses and very easy to contact. She was a very nice individual every time that I communicated with her.I know there’s other options out there, but I will always go back to veterans United as long as Matt is still working there. And now I have a strong second reason to go back with Abigail.
I can't recommend VU more highly! Everyone I dealt with throughout the process was awesome!
