I could not have asked for a better experience. They were patient and concerned enough to make it easy. If you are a veteran, they will take care of you.
My team could not possibly have been better. They are knowledgeable, understanding and so personable.The team deserves recognition! Veteran’s United is Great, but my Team is the best. Special shout out to Cameron and Chase.
Very responsive, helpful information, support all along
No home buyer enjoys applying for a mortgage because the process is inherently stressful and costly, regardless of how accommodating a loan institution may be. Overall, I was pleased with Veterans United (VU). And the reason why I chose them is because they are so highly rated for providing VA loans to veterans. (That would be me.)The worst experience that I had was with one VU coworker, named Kurt Saxton. He persisted at trying to bully me into bundling my car insurance with my new property insurance using one of the obscure insurance providers who are partnered with VU. It was so unnecessary because I already had excellent insurance with USAA which is a highly reputable company. Kurt even tried to convince me that I could not use USAA for my property insurance because USAA is not partnered with VU. After I reported to USAA what Kurt contended, I learned from USAA that Kurt had misled me. Kurt also tried to bully me into accepting an umbrella policy, in addition to property insurance. All of this was nonessential to qualifying me for a VA mortgage, especially since I already had USAA insurance, and USAA is the most reputable insurer in the country. Dealing with Kurt was a stressful waste of time. But for the fact that I needed a mortgage from VU, I would never have given Kurt the time of day. I dislike unnecessary high-pressure sales tactics being presented to me under the guise of trying to be "helpful", even after I had repeatedly told Kurt Saxton that I am not interested.
Applying for and receiving a home loan approval with Veterans United is a most gratifying experience. I suggest to any veteran who is thinking about buying a home, for your own piece of mind you had better think very strongly about getting onboard with Veterans United.
I would not recommend Veterans United to anyone. The way I was treated through the whole process as a first time home buyer was absurd. I was never able to get an actual answer. Always told “well this is just how it goes when buying a home.” Even was told at one point to “use google” when I was asking about something that my lender should have known the answer to or done their research to get me the appropriate answers. We received more information from the title company through the process than we did from Veteran’s United.
Response from Veterans United
Hey Shane,
I’m so sorry this was your experience—especially as a first-time homebuyer. That process can already feel overwhelming, and it’s our job to be the ones guiding you through it, not leaving you with more questions or sending you off to Google.
You deserved clear answers, timely updates, and a team that had your back from start to finish. I hate hearing that you felt more supported by the title company than by us—there’s no excuse for that kind of gap in communication, and I appreciate you bringing it to our attention.
If you’re willing, I’d really like to dig into what happened here. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
It went amazing. Everyone that was involved and was very helpful along the way. By far the best experience with getting a home. They are very quick with everything.
Jay, Abbey and the team were a pleasure to work with as we moved toward the closing on our new home. They kept us abreast of what was needed to keep our mortgage application moving along without any delays.
Veterans United is a wonderful organization! Communication is their strong point!!! Professional and caring!! I would recommend them to everyone!!!!!!!! I look forward to a long, 30-year relationship!!! Thank you for everything and making this process so easy!!
Great work all the way around!!! Thank you!!
Really clear and easy process. The app pretty much tells you what you need to do, and explains it in simple terms. The team was quick to adapt to any changes in the process. Thanks, y'all.
1st class service everyone is professional and caring.
My loan team did an amazing job. They stayed focused and were determined to give me the best service possible. Great job Chris.
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Brent is the best
There is no bank we would give a higher recommendation for in regards to our veteran home loan process! They are ON TOP of it! They never became frustrated with my daily abundance of questions. They are all courteous and professional and you won't find anyone who works harder to help you! VETERANS UNITED FOR LIFE!
From the very start, the Veterans United team was spectacular. Jeremy answered all of my questions and explained the entire process. The online platform was very helpful in providing clarity on what was needed when.
Veterans United is very consumer friendly and easy to use.
