My team really went the extra mile when the seller wasn't very forthcoming about information on my new home. They even went as far to call the owner of the company about construction issues ensuring the house passed inspection so we could close the next day. The entire process was first rate. Highly recommended.
This was the smoothest home-buying transaction I've ever had (out of the 7 so far). I could literally have bought the home all on my phone. The team of professionals at Veterans United are all TOP NOTCH customer service reps! In a world where customer service seems to be a thing of the past, you will be excited to find out that all the "good ones" left and went to Veteran's United. Friendly (And I mean very friendly) service combined with knowledge and experience seem to be their mantra.
No better place to go for your home loan.
Definitely will recommend to all, the team was great from beginning to end and made it a stress free experience for a first home buyer
Alberto, Stephanie and Sarah were all very helpful and easy to work with, although it was not always clear what their specific roles were other than Alberto was overall in charge of my loan application. I did get frustrated with the back/forth with the Underwriters and their recurring request for additional information. This included last minute requests for information after I had already been cleared for closing. And waiting three hours after I signed all my documents at the closing for them to "approve" everything on your end was not helpful.
OUTSTANDING service.
True symbol of teamwork. Kevin and his team worked hard to make our process easy as possible. I’ve purchased 8 homes in my life and this was by far the best and easiest purchase. High grades for this crew.
Jake Force was absolutely wonderful in guiding my wife and I through the entire process. Veterans United was so much easer to communicate with than the 2 major military oriented credit unions and I would highly recommend them to my friends and family.The VU website and portal are east to use and I appreciated the “to do” feature which helped my wife and I stay on track and move forward in the loan process.
I would never recommend Veterans United my experience here was a Horrible.
Response from Veterans United
Hi Joseph,
I’m really sorry to hear your experience with us was so negative. That’s not the feeling we want anyone to walk away with, and I’d like the chance to learn more about what happened.
Our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
I was unaware for many years about getting a VA home loan. Now that I have gotten a home using Veterans United, I'm sorry I waited so long. They were very professional and walked me through every step of the process and got me the best rate. I now truly understand that Veterans United is the best in obtaining a VA home loan. Thank You!
VU worked to help me secure my VA loan even though it looked like all odds were stacked against me. I am confident I will move into my new home today due to the hard work and dedication of the VU team. I would definitely recommend them to all military members and their families.
Everyone was great! The personalized service I receive was excellent!
Ready to see for yourself?
Experience first-hand why 351,655 homeowners give us a perfect score!
It was quick and easy. The app helps you stay on top of everything and engaged with your team.
Unfortunately the movers recommended was very expensive considering the fact that I did get the appropriate break down until the end of the move. What I had to pay was I did expect to pay for a local move with approximately 7-12 mile radius travel time. Other than that, it was a successful move.
Veterans United ranks highest of the several lenders I've used in the past ten years. They are responsive, thorough, and made our home buying experience very easy.
Eric P. Was super helpful and very informative throughout the process.
Very easy and comforting. She made us feel better with the process.
