I still am getting emails about APPLYING for a loan. I received these emails and phone calls throughout. Don’t you have a database with my information? I also spoke with several people about the same things (setting up utilities, getting insurance, etc) and felt like I was never properly taken care of. I also asked, at least once a week, for a number/date/and how to pay and was completely left in the dark or given bad information. I also spent hundreds to thousands more, than if I would have used my buddy’s mortgage company. Things like, an inspection that I waved or the MISSED CLOSING DEADLINE. To Zach, “it was no big deal,” to close the following Monday or Tuesday, after the scheduled day and time of 1pm Friday March 18th. I don’t know what it’s like in Missouri, but here in the DC metro area, when you don’t honor agreements/meet deadlines, there are consequences/penalties. I had to give the seller an extra $1000 to hold the sale for 4 days. I also have spent hundreds more and been scrambling due to actually moving. It started with having to get a storage unit that Friday. I’ve been in my new home for almost 2 weeks now and I still don’t have everything moved in, let alone set up. Things like pool tables and hot tubs, that were setup to be delivered and SETUP/INSTALLED for Saturday the 19th, are now just in my place, waiting on help to be setup/installed by myself and a friend, or rescheduled for delivery. I hope to be settled in by next week, but have zero faith in that happening. I work everyday til next Friday, and I don’t drive. I had requested off the 18th and 19th, over 2 months prior, and had drivers/movers/installers all lined up. Plus, not for nothing, but I’m about $40k down, due to selling off stock, to have money in my checking account, for closing and whatever else. I will NEVER apply for a loan again. I definitely have PTSD from this ordeal.
Response from Veterans United
Hello Vincent, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. While we are glad to see we were able to get you into you home, it sounds like it was not without some trepidation of potential and actualized hurdles. We do understand the personal matters you expressed to your loan team and the time constraints you were under in providing the documentation needed to proceed, but would like to further dig into some of those lingering concerns. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
To my potential Veteran homebuyers you will not be disappointed with Veterans United.
My entire Loan Team was very professional and ensured that all my questions were answered and my concerns were addressed in a timely manner. In addition, they ensured that I received everything that I was entitled to as a Veteran. They were very knowledgeable of the benefits, eligibility and processes. This is my 4th home and this is by far my best experience with the home buying process. I rate them with 10 + stars. Highly recommend them to you, my family and friends on their next home purchase.
pretty easy and fast people who are all about helping you out as much as possible
So happy I choose Veterans United for my VA loan
Everyone at VU was great. Super relationship with the team fr the start. Logan, Markita and the rest of the team couldn’t have been more invested in the process, and their efforts are appreciated.J
You have some great people working on the process for the loan. We appreciate all the hard work to get us into a home in a timely fashion.
Veterans United Home Loans is the best!! They believe veterans deserve a home and will do everything possible to make it happen. On a scale of 1 to 10 (10 being the best) we give them a 15!! Thank you Veterans United Home Loans for helping us get our dream home!!!
It was new and interesting but great thank you guys
Huge thanks to Hilary Albers, too. She and Cory were awesome.
The process can be stressful, but people in the know who have had many VA Loans tell me that the stress I endured was because Veterans United was on my side, and wanted to make sure everything was right.
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The entire Veteran United Team: Danielle, Jennifer and Aubrey, provided outstanding customer service. They will be there to guide and assist the loan applicant from start to finish with expertise, knowledge and professionalism.
Everything was simple and very straight forward. From day one talking with Austin Francis to get pre-approved, to working with Travis Ward throughout the process, and Desi Murray and Chance Schmollinger for all the hard work to get underwriting and documents needed to close. My wife and I never once felt strong armed or uncomfortable during the process and we contribute that to our team always being available and answering our questions thoroughly and honestly. I can say with pleasure that Travis and his team has earned our business for future purchases and we will highly recommend him and his team to anyone in need of a great loan officer. We thank you, and great job everyone!
Thank you to everyone that helped or assisted during my home buying process!
