Exceptional personal and customer care and service!!
We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
They were fast, friendly, and we closed on time. You cannot ask more than that. Everyone was great and were there for me step by step.
Jacob Johnston and Anna Barton were great to work with. This is my first home purchase. They made it very easy to work with.
Justin Griffith and his whole team made this experience amazing and super non stressful. The most helpful crew. We felt like friends more than clients or customers.
Very open, clear, and timely communications. At all times, felt I was in very capable hands and helped make the process go as smooth as possible.
Extremely helpful!! My loan officer and associates were always right to provide guidance and suggestions.
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
Sam Yoo and and Landon were absolutely amazing! My realtor actually said he Sam actually helped him out a LOT. I’d absolutely recommend this team
08/29/2025 at 10:00 AM the title agency called me and stated the loan had closed and funds had been dispersed. At around 4:00 PM I received a text from my realtor who had been paid stating the loan had nots been funded. We had already moved in the house by that time. I call VA Home Loans and Dika said the loan had not been funded. This all took place over Labor Day and on Tuesday AM I called Priority title and the loan had been funded and they paid all parties. This caused my wife and I a lot of worry and stress. I have been in real state investing along time and any loan officer that makes a mistake needs to own it not place blame. Fill free to call me at 352-875-7563 Sincerely Stephen Lawrence
Response from Veterans United
Hi Stephen,
I’m really sorry for the stress and confusion you and your wife experienced around the timing of your loan funding. I know how unsettling it must have felt to be moved in but unsure if everything had closed properly. That’s not the kind of worry I ever want our borrowers to go through, especially during such an important moment.
Clear communication is something we take seriously, and I’m sorry this situation left you feeling otherwise. I’d like the chance to connect with you directly and learn more so we can address your concerns. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if a message comes in after hours.
After adjusting to how buying a house has changed from my last time, I found the whole process to be simple and stress-free.
Don't give up. When the going gets tough the tough keep going.
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