The overall experience was very good. I had Kody Gilbow as my loan officer and he was phenomenal! The other person that I was dealing with a lot was not very knowledgeable when if came to water requirements and tended to take awhile to get back with me unless she happen to answer the phone when I called. We completed everything and got things done as quick as possible.
This was the best experience I could have ever had home buying everybody was extremely helpful I literally felt like I had a team that all worked in conjunction with each other and anyone person could answer any question I had the staff was very knowledgeable and the whole process was a 10 out of 10 would recommend it a hundred times over
Marcia Walsh did a outstanding job.
Lance is a great human being. He was terrific and tremendously helpful. He got me such a terrific deal with my home loan. I'm a cynic but Veterans United raised my spirits high. I'm so grateful for what they did for me and helping me have a home.
Austin was great - it after the handoff Brenda was horrible. She would ask a question that couldn’t be answered with one of the answers she was looking for - so instead of listening to my answer she would just ask the same question again. It was continuously happening during the loan application process. She obviously didn’t know what she was doing and could only repeat the question that she felt would satisfy the underwriters. Even after all was accepted and loan was improved she send a list of utility providers which was wrong and caused me once again to waste several hours on an Easter egg hunt!
Response from Veterans United
Hi Jack,
Thank you for sharing your feedback. I’m glad to hear Austin left such a positive impression, but I’m truly sorry the rest of your experience didn’t feel as smooth. Having to repeat yourself and then spend extra time chasing down incorrect information would be frustrating for anyone, and I regret that you were left feeling this way during the process.
We’d be glad to listen and learn more if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Heidi and Zach made the whole experience easy, and even pleasant! They always kept us informed. Great experience all around!
Applying for and receiving a home loan approval with Veterans United is a most gratifying experience. I suggest to any veteran who is thinking about buying a home, for your own piece of mind you had better think very strongly about getting onboard with Veterans United.
Amazing to work with
It was awesome dealing with Christopher at Veterans United an the complete staff was just wonderful in guiding us through our home buying process, continued assuring us on every step of the process ,
Ready to see for yourself?
Experience first-hand why 354,484 homeowners give us a perfect score!
Was patience, helped, was kind to our needs never gabe up on us, as it was our first time buying a home. Communication was the key and Tyson made it helpful..
Great work all the way around!!! Thank you!!
Great experience and smooth transition!
Everyone there is so amazing and always their to support and answer questions! Extremely smooth process!!
