At no time was I ever told that we couldn’t close on the new house until the old one was sold which caused a small hiccup in the closing date. Sheldon sent an email indicating that we were not being cooperative which is a total lie. Everything that was asked of us I supplied. Also my elderly sick brother gifted us $18,000 which Kevin was aware of 2 weeks ago however, the “team” waited until Friday at 1pm to tell us they need a gift letter showing what account this money came from and show it entering into Robert and mine account. Only to find out that we could use the money from the sale of our house. Which means for Robert and I that we now have to pay taxes on the $18,000 because you are only allowed to receive $15,000 as a gift. Thank you Veterans for causing us this hardship. So would we recommend you absolutely not. In fact as soon as interest rates go down we will be refinancing with another institution. I am extremely unhappy with your service or lack there of should I say.
Response from Veterans United
Robert,
Thank you for sharing. Let me be the first to apologize for the less than exceptional experience. I’m sorry we let you down. Our Client Advocate team is here to listen and look into this further as appropriate. Your feedback helps improve the service we deliver to our Veterans.
I hope we can help make this better. We sincerely thank you for letting us serve you all the same.
Very best wishes,
Kendra, Client Relations
Just a great organization. So far my initial loan over 2 years ago. Then a refi and now a different house & loan. Same great service every time.
Veterans United are great people to work with. Kept us knowledgeable on what was going on what was going on with the processing of our home loan.
My home buying process went smoothly and my Veterans United team did an amazing job
Excellent service. Went out of their way to make sure everything was taken care of
I had absolutely no problems. Loved the whole team that helped me. Anything that was even a bit confusing was explained. I received phone calls and emails promptly so I knew what to expect. I really, really appreciate it and can't thank you guys enough.
All I can say, is that at our age
we never thought
we would ever own
another home again ...but with
the help of the AWESOME mortgage people at Veterans United Like Shawn, Carson, Chris, Cole, Skyler & Chase...
our DREAM of getting out
of our small apartment
came through...
because of the HARD work this TEAM put in for us ...THANK YOU ALL !!!🌺
Marshall & Donna Paulk 🇺🇲
Overall great team and great experience!
If you want to waste your time and spend more money please feel free and use someone else me I like my time and my money so I would recommend Veterans United and Katie
Our over all experience was amazing! I want to give a special shout out to our agent Brittany Gruver because she went above and beyond to help us with information and guidance through the entire process. I can't even imagine our experience with anyone else and I highly recommend her to anyone in our area because you will not be disappointed. The team from veterans united as a whole that was assigned to our loan far exceeded any expectations we had.
Loved the UI and the ease of submitting documents online. Made it very convenient for a transaction that's completed entirely remotely.For some reason once you "review" a document and it gets a green check mark, you can't view it again. Fix that please. Or if there is a reason for that site behavior, put a disclaimer to your users to download the file if they intend to reference it later.
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I highly recommend Veterans United Home Loans to all veterans. The process was made painless and there was never a lack in communications and caring. It was a pleasure to work with the whole team as they made the home buying process a lot less stressful then we have had in the past.
This is the best homebuying experience we've ever had - and it easily could have been the worst due to the location and timing for us. We bought a home in the worst (literally), most difficult place to buy in the USA right now, and they got us through it in record time for this area. Can't speak highly enough about the way they looked after us and got us through more quickly than anyone else in this area. Our realtor was amazed at how accomplished everyone was.
My loan team did a wonderful job . They made my home buying process smooth and simple . They were fabulous.!!
