Where do I even begin? The first time I went through Veteran’s United it was nothing but a pleasant experience filled with knowledgeable and competent people on my “team”. This is why I chose to return this time around. I even got the same agent from before (Matt) so I was confident I’d have just as good of an experience if not better.I don’t know if he was hungry last time and now he isn’t but the involvement from him this time around was so minimal that it’s unbelievable. All of the work after the initial phone call was pushed off onto an assistant who did her best but there were many mistakes with our loan which were not caught until the week we were supposed to close. This not only jeopardized our entire purchase but also my $30k earnest money. The response from the Matt was “what’s your rush?”. I guess meeting the closing date that the lender set was unreasonable?The only reason our closing even happened was because the title company continued working on our package until 8:30 at night. I thought maybe the stress was behind us once we finally closed but here we are, a week later and I’ve been notified by the title company that the lender entered the wrong home owners payment amount and I have to pay the $1150 difference out of pocket. Plus they didn’t even send the check to the correct insurance company. Maybe some of this could have been avoided if Matt actually earned his commission and showed up to work. At least 2 of the 3 days we were scrambling to meet all of the requirements the team missed, Matt had either left work early (around noon) or didn’t come in at all.When he finally did get back into the mix he was very upset to have been so inconvenienced and was continually fighting with my realtor who despite his unprofessionalism continued to be respectful and tactful.I wouldn’t say to not go through Veteran’s United because you could have my first experience or you could have my most recent, but I can tell you it would be in your best interest to avoid Matt Eichenberger.
Response from Veterans United
Tyler,
I was sorry to see this and certainly understand your frustrations. While it is true that title works with our closing department to determine the insurance amounts, they are supposed to be doubling checking those a totals, as they actually issue the payments. Our Client Advocates are still available and here for you. Please reach out to 1-800-212-5200 or ClientAdvocate@vu.com if we can look into any other concerns or questions from this time around. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday and you can email us anytime. We sincerely thank you for letting us serve you again all the same. Your feedback aids in improving our best practices going forward and we thank you for that. If we can help make this better, we’re here to do that, too.
Sincerely,
Kendra, Client Relations
I give VU an A+ for helping this old Master Sergeant buy his first ever home! Thank you for blessing me with a place to call “Home!” There is no place like home and Veterans United you clicked your heals and made it possible! Thank you from the bottom of my heart!Retired Army MSG H. Y. Blackmon
First time home buying experience. Though we was a little anxious, this entire team took the time to appreciate that and answer all of our question and let us lean on their experience and expertise. My wife and I discussed on multiple occasions how taken care of we felt.
Just wish interest rates where down
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Superb job to the entire team! Job well done. All we're very knowledgeable and professional in their field. We love the new house and I would highly recommend to those that are in search of a new home.
We switched out lenders two times before deciding on Veterans United, after only one phone call with them I felt immediately relieved and taken care of. They navigated obstacles and got us to closing with minimal bumps in the road.
They also sent us a sweet care package upon closing, for such a big company they really take time to personalize your experience and make sure you have all the info you need
Everyone communicated extremely well with me and were able to get me an interest rate that I was much better than what other companies were trying to give me!
Our 2nd home purchase through Veterans United and went as smooth as the first.
I wanted to take a moment to express my sincerest gratitude for the exceptional service that you provided throughout my recent home-buying experience. Your team truly went above and beyond to make the process smooth, easy, and successful, even though I was overseas at the time.
From the moment I reached out to Veterans United, I was impressed by the level of professionalism and responsiveness. You made it clear that you understood my unique situation of being overseas and ensured that all communication was streamlined and accessible, despite the time difference and distance. Your team was always available to answer my questions promptly and provided regular updates throughout the process.
I was particularly impressed by your attention to detail and thoroughness. You made sure that every aspect of the home-buying process was handled efficiently and effectively. Your team provided me with all the necessary documents, including detailed explanations of each step, and helped me navigate the complexities of buying a property overseas. I was especially grateful for your expertise in the local real estate market, which helped me make informed decisions and ultimately find my dream home.
Thanks to Veterans United's exceptional service, I can confidently say that my home-buying experience was stress-free and enjoyable. Your professionalism, knowledge, and dedication to your clients made all the difference, and I cannot recommend your services enough. Thank you all for making this a truly exceptional experience, even being overseas.
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Thank you so much Matt and Michael!
Loving my new home. The entire Veterans United team was amazing. Such an awesome help!
The entire team was outstanding to work with! From the moment we called to get pre-approved to closing, the team has been super attentive. Bobby and his team went out of their way, daily, to ensure we were informed, and taken care of. We would recommend veterans united to everyone.
