Just unbelievable excellent over the top service
If you are a veteran and considering whether or not to buy a home now, it is the time and Veterans United is the source. They provided all the help this old soldier needed when starting the lending process, then was able to connect me to an outstanding real estate agent. The home I picked is lovely and closing was a breeze. Anyone else who goes through the process and stays within the guidelines will get lots of help. I particularly enjoyed some of the videos on the website which helped during the various stages of the process, especially when it came to closing. These people will work with you and make it work for you.
My team did exceptionally well getting my loan together and getting me to closing. Would highly recommend.
The loan process was made fairly simple.
The whole team was amazing to work with. They made my first home buying experience a breeze!
Very easy to work with. Greg and his team are with you every step of the way .
It was a horrible experience. I felt like everything was left to the last minute. Our loan was delayed by 12 days, I feel this was all on VU. I called the VA the day prior to our closing and they never even received the package to review. It was a very stressful experience. Our family was moving across country, and I felt like VU could care less. Overall, the worst experience I have ever had. I should also add, they added a customer care person to our loan because of the issues, but all she wanted to do was act as another loan coordinator. I asked her to figure out what happened to our loan and conduct training so it doesn’t happen again. Never heard from her again. I would not recommend VU to a friend. I hope to IRRRL out of VU as fast as possible.
Response from Veterans United
Hey Brandon,
I'm really sorry to hear how stressful this experience was, especially while coordinating a cross-country move for your family. A 12-day delay at such an important stage of the process can create a lot of uncertainty, and I can understand why you'd feel frustrated and let down.
It's also disappointing to hear that you were left feeling like your concerns weren't fully addressed when you asked for more information about what happened. When something doesn't go as planned, you deserve clear communication and to feel heard throughout the process.
I'd appreciate the opportunity to learn more about your experience and review the concerns you've shared. If you're open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Thank you for taking the time to share your feedback.
Sincerely,
Claire S., Client Relations Manager
Great communicators. Seemed to anticipate any problems.
Everyone made the process as streamlined as possible
Wonderful process with the whole team.
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Fantastic all around between Tim, Brandon, Sean, and Kimberly. Responsive, patient, understanding, and intuitive (being able to move things forward without having to specify)
As a first time home buyer my family and I had lots of questions, and veterans United had the answers to those questions. In fact the whole team was very helpful throughout the entire process. It felt like my family and I had someone In our corner fighting for us. Now being first time home owners makes my service feel worth it.
The process for transmitting documents is seamless. A very easy process. If they need you to look at your to do list they email and call you to give you additional clarification of what is needed. They keep you inform of next steps at all times.
