We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!
The easiest process ever with this team leading me through it
The team I had at VU was excellent. Very smooth process (from my end anyway).
Jeff did an amazing job and was able to get me to close where multiple people failed. I highly recommend…
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I already recommended my cousins dad to try veteran’s united.
Overall a great experience as a first time home buyer. I had a great team helping me out every step of the way!
Great team coordination.
The entire team was exceptional to work with
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
Evan, Alex and Drew were absolutely incredible. This is by far the best customer experience I've had in any industry with any service. I would give them 100 rating if it were possible. Should I ever need to purchase another property, it will be with this team. Thank you so much for not only making this a stress-free experience, but for making us feel truly cared about and valued every step of the way.
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It is very important to a buyer that closing cost and expected payment be as accurate as possible. We struggled getting an accurate estimate for closing cost. In addition I was told day before closing my payment would be one number and at closing it was about $300 more a month. There is no reason this should be so inaccurate. It’s also very important to be available at the time your submitting an offer to get questions answered and documents needed. I had to do my own research to get estimated closing accurate to make my offer to the seller.We also asked not to have the Appraisal completed until after option period and to wait until we give the approval to order. It was ordered without our approval. Had we decided not to move forward with this purchase during option we would have wasted money on the appraisal.Overall there needs to be more attention to detail. If the loan officer is too busy or has personal obligations going on, another loan officer should be available to step in.
I appreciate everything that your team has done to make our home purchase as smoth as possible. It was unexpected and truly helpful.
Don't give up. When the going gets tough the tough keep going.
Using Veteran's United was the easiest home buying experience i have ever seen, they handled everything on the VA side and my job was to simply fill in any info on current employment and then just sit back and let them work!! Fantastic lender to work with and great people all around as well!
I'm 'very' happy with my home-buying experience with Veterans United and the team they assembled for my needs.
I have never received such an impressive group of people to help me along the way. Everyone that worked with me went above and beyond.Thank you
Working with Heidi and Bryan at Veterans United was an absolute game changer for my home refinancing journey. From our very first conversation, they went above and beyond to ensure I was comfortable, confident, and fully informed every step of the way.Their dedication and teamwork are truly unmatched. They were incredibly helpful, always ready to answer my questions, no matter how small and proactively kept me updated on the progress of my loan. Navigating the VA loan process can sometimes feel overwhelming, but Heidi and Bryan made it remarkably seamless and completely stress free. Their deep expertise and genuine care for veterans shine through in everything they do.I cannot recommend Heidi and Bryan highly enough! If you are looking for a dedicated team that will advocate for you, communicate clearly, and get you to the closing table with confidence, look no further. I wholeheartedly recommend them to absolutely everyone!
