Nikki was extremely unprofessional and disrespectful.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that you had this experience. That’s definitely not the level of professionalism or respect we expect from our team. I’d really like my team to learn more about what happened so we can address it. When you have a moment, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
The entire team I worked with throughout the entire process did a fantastic job, all were very helpful and knowledgeable. We went from signing a contract to closing in one month. I would absolutely recommend Veterans United to friends and fellow veterans.
Be prepared for a lot of steps... and remember to be patient. A lot of things about the process may not make sense, but once you reach the end you'll be able to see what those were about. Check your email often - throughout the day - and respond to things from them as quickly as you can to help keep everything running as smoothly as possible.Don't go crazy buying stuff for the new house until AFTER you've closed and gotten everything connected, hooked up and paid for - the power, water, etc. Remember, things can fall through on you until after everything is signed at closing.
Keep up the great work, we felt very special and valued.
I had been wanting to buy a home for many years. VU sent me a mailer to which I responded. Andrew contacted me propmtly and within 2 months I AM HOME OWNER!!!!! Although it was a difficult deal to get done. They streamlined all the processes and MADE IT HAPPEN! THANK YOU!!!!!
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I will be using Spencer and his team again in the future was super happy with outcome and couldn’t be more thrilled! Again thank you
I have been moved multiple times for the military and have only used veterans united once before (while I was deployed) and this was the easiest time I have ever had! I hope I don’t have to move again but if I do I will for sure be using veterans united!I can’t express enough how easy Chase and his team made this process for me and my family!!!
Working Veterans United team has by far exceeded our expectations when it came to buying our first house. They were quick, professional but concerned and caring. They kept the whole process moving forward in a timely fashion. We are still in shock how fast we became home owners!! Thank you Veterans United for helping us buy a home that we always dreamed of!!
This being my first home purchase I don't have another home purchase experience to compare it to , but I will say this Evan and his team are Allstars and really good at what they do. Made the home buying process very easy and good for me. I can't say enough about them ...
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Veterans United has formed a robust and very efficient team. I am extremely impressed with every person I interacted with throughout this process. I was always in the loop and kept informed throughout every step of the way. If anybody in my life wishes to utilize their VA benefit to purchase a home, I know that I can say with confidence that Veterans United will be the best place for them to start.
We ran into a couple of problems last year when trying to buy a house..but Brian and his team walked us threw as to what to do and not do so that everything would go smoothly when I start the process again to buy a house. Now I can say we are home owners now. Great job Brian and your whole team.
Very thorough on their end. Informative and made things super smooth!
Much thanks and appreciation to the entire team for making this happen.
I’ve always heard horror stories about the home buying experience. Sorry, I cannot relate.
