Your underwriting team needs work, questioning why I am 2 years ahead on Mortgage payments. That's a good thing!!!!! They need to understand what a telecommuter means, and most businesses have gone that way with COVID. Telecommuter workers normally don't have HR Department and only have access to documents. They actually held up the process since we couldn't get someone to sign a document stating my wife was a telecommuter even though it showed on check stub and the document, we provided what a telecommuter position was in the company. They wanted my spouse to violate policy by getting someone of higher authority stating she is allowed to move to North Carolina which against company policies. They should never put an individual in that position by trying to violate any policy. This is not a good practice if this is happening through your underwriting team. I understand they should question some items but common sense can go a long way. This team lacked that!!!!!!
To the Veterans United team, thank you! Me and my family were so blessed and are so thankful to have worked with this amazing team. We have our dream home, and it wouldn’t have been possible without the care and support from this team.
Overall, my whole experience has been completely smootb
Thank you for all the work you did. Because of your team, I now have a place to call home.
Jamie, Ashley, & Matt were truly wonderful to work with. Every question I had, they would answer I loved how they truly care and helped us every step of the way!
We have been with veterans United from the beginning. It was tuff knowing our loan was purchased by another company. We were somewhat upset because we had grown to love and enjoy the quality of service. We are back where we belong. Hopefully our loan won’t be bought out again. Their staff makes sure their clients are well taken care of.
I’ll never go to another mortgage company again
Look it wonderful that you help the Veterans, the Veterans is your bread and butter. Never ever fail them. They are your business. Don't fail your employees, don't fire them, they need to earn a living and better pension plan. You are truly God's steward of money.
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Your whole team was fantastic with any questions we had and being prompt with any paperwork needed along the way. When my cousin decides when he is buying a home, I am sending him directly your way! Thank you again!
This was a awesome experience. I was terrified about buying a home. Craig and his staff made it a wonderful and easy experience. They explained all the steps and made it drama free! Thank you so much.
Not sure what happened to what I was writing earlier for Rich and his AMAZING TEAM, but I wanted to add that I would use them again and again and wouldn't hesitate to recommend Rich to ANYONE... If anyone can help, it would be Rich and his Team!!!!
The team that I had was one of the best group of people I have worked with the great attitude the great customer service the endless time and effort they have provided was amazing I mean after business hours they provided there help they would go out of there way to provide what I needed when I asked I couldn’t thank y’all enough each and everyone of y’all thank you.
I am going to keep this real. Veterans United Home Loans has a team of dedicated and goal driven representative if you are actually serious about business and need some done trust me this team is exactly what you are looking for to take care of that financial aspect for you. Give them a try and diacover the truth for yourself don’t just take my word for it.
Overall great home-buying experience. This was my first-time buying a home and my Veterans United team made it easy and possible for me to get our dream home.
Five Star Service!!👍
Stephanie Hoffman was part of Wendy’s team and she was the kindest and most helpful person to work with. Not only did she care about making sure I get the best option in my loan, she took interest in my personal life as a friend, making my experience working with veterans United even more enjoyable.
Thanks so much for making this process seamless and transparent. We are very grateful for all you’ve done for our family!
Somehow it was missed by the title company that my divorce documents are out of whack. This wasn’t noticed until after closing and after disbursement should have happened. It was me that had to call and track down where the payments were. Now, I have past due payments with two creditors who should have been paid by disbursement. I am so not happy with this whole situation, but I can honestly say John Stockstill is absolutely the best!
