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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
462,284 reviews
766 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 462,284 unfiltered reviews

Starting on Page 325 of 15,410. Return to Page 1

5 out of 5 Stars
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars

Bought our first home with Aaron, Jenny, Cara, and Kayla's assistance (sorry if I'm leaving someone out). That's a pretty special thing! We are thrilled.

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

4.5 out of 5 Stars
headshot image of Caroline Marra

Loan Officer: Caroline Marra

NMLS# 2737152

5 out of 5 Stars

We have been so happy with the service we received both the initial and the current mortgage. Everyone always goes above and beyond.

headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

5 out of 5 Stars
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Photo submission from Gabriele C.

Nick really wants you to succeed in the process and very clearly lays everything out. He is a very charismatic individual, well spoken, and has a lot of confidence in his answers, which leaves you feeling very confident. I didn't at any time feel like I was lost and if I did, a quick call with nick would straighten out any confusion I may have had. He walked me through buying a house without a realtor, which is typically a little more paperwork and time consuming and made it seem easy. Thank you for all the time and effort!!

headshot image of Nick Littrell

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars

It was an absolute pleasure to work with Mr. Manos. I feel like he did his utmost to ensure that my home purchase went off without a hitch. Mr. Manos was extremely professional at all times and was very patient in explaining things to me all throughout the home buying process.

headshot image of Mark Manos

Senior Loan Officer: Mark Manos

NMLS# 1232372

5 out of 5 Stars
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars

From start to finish they were by my side helping me with my purchase. When there was a problem they reached out and work with me to make sure my purchase was a success and for that I appreciate my whole team. They made this process so easy and comfortable for me in which now me and my family are settled in our new home. Thanks to all my team members

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars

Great work! All the team members at VU were super helpful and friendly. I will recommend to friends and family.

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

1 out of 5 Stars

I want to emphasize that Garet was very responsive. However, the underwriting department and coordination left something to be desired. We were repeatedly asked for things we had already submitted and had to FIGHT for the house to have the correct city listed. The house DOES have a shared zip code, but being the people who live her, we KNOW the correct village/city. My wife has experience in business and mail beiing returned if the correct city is not listed. Yet we had to fight that.

headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars

Everyone on this team was so helpful walking us through this system making it as comfortable as possible, even when glitches happen not their fault., they were patient and so helpful. They truly care about veterans in my opinion. Thanks.

headshot image of Ryley Lyons

Loan Officer: Ryley Lyons

NMLS# 1929844

5 out of 5 Stars
Photo submission from Kenneth F.

The professionalism, attention to detail, personal awareness for the client all contributed in my confidence in the stressful process of moving to closing. A honest pleasure working with the whole team.

headshot image of Joe Ferling

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

1 out of 5 Stars

No communication! Lots of delays extremely slow process.

Response from Veterans United

Hi Theodore,

I’m really sorry to hear about the delays and lack of communication you experienced. I know how frustrating that can be, especially during such an important process. That’s not the level of service I want for our Veterans United borrowers.

I’d appreciate the chance to look into this and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars

I’m incredibly grateful for how Crystaline Loveless and Catrina Heath supported me throughout the entire process. They were kind, knowledgeable, and patient with every question I had. I would recommend them to anyone.

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars

Outstanding costumer service!

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars

The team provided regular 'check-ins' to ensure I was informed of every step of the process. I received a phone call which adds a personal touch and shows exceptional care for a customer going through the process of purchasing a home. If I had questions, they were quick to respond with updates.

headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
headshot image of Yoel Stefanos

Loan Officer: Yoel Stefanos

NMLS# 2094709

5 out of 5 Stars

Stephen Bash was the absolute best. Kind, professional, caring. Exemplary leader and service

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Photo submission from Paul S.

This was my first time using Veterans United and the VA Home Loan process. My loan team was outstanding! They provided me with the information and guidance that was needed during the process. The rates that are available for home loans are much lower than can be obtained by other financial institutions which in the long run saves you money. Jeremy and Taylor are very knowledgeable and made the process very easy and smooth. They were both helpful and informative. I like and or demand to have communication when I am completing a transaction like this, my loan team was Always there to answer any questions that I had, no matter how little. They both took the time to completely answer all of them. On the information portal that is created for each member, it states that the faster you provide the information the faster your loan moves, well it is completely the truth. All people have issues with buying a house, but they made it very easy to deal with them. Yes, there is a lot more information that is needed with a VA Loan, but the process they have makes it really easy with all of the steps. I would highly recommend Jeremy Carver and Taylor Fruits to handle anyone's loan needs. I will contact them both once again when the time comes.

headshot image of Jeremy Carver

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
headshot image of Chris Coloni

Loan Officer: Chris Coloni

NMLS# 2609117

5 out of 5 Stars

Absolutely amazing team, loved working with LISA she went above and beyond!!!! And I have already recommended veteran United to everyone I know who is buying a house. LISA DESERVES MORE MONEY!!! She truly is working above her pay grade and just made the whole process so enjoyable!!!

headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars

Friendly, patient and explained the whole process in plain language. Great service!

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars

I am very grateful for the support and encouragement that I have received from each and every member that assisted me !! There such wonderful people and so understanding of things and always there when you need assistance I appreciate each and every single one of you!!

headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

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