Steve and Shan are a great team to have behind you as you seek your first or your fourth VA home purchase. We are grateful for this team at VU that we are beyond thankful!
Easy to work with, the app notified you immediately when there is something to do and have videos explaining as well.
The process was quick and easy
Jacob spoke with an extremely high rate of speed, spoke in circles and was way overly smelling commission breath. Never called me to go over the initial closing disclosure, never called me to go over the final closing disclosure. Was sending emails trying to move closing up into the end of August saying “the customers want to move over the long weekend” and get the deal closed before the month end. I sold cars for a decade, this dude belongs in that line of work.
Response from Veterans United
Hi Adam,
I’m really sorry to hear that your experience left you feeling rushed and pressured instead of supported. Having clear, timely conversations about your closing disclosure is an important part of the process, and I regret that you didn’t get that from us. The last thing I want is for a borrower to feel like they’re being “sold to” rather than guided through such a meaningful purchase.
I’d like my advocates to learn more about what happened so your concerns are fully heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Nick did a great job and kept me informed throughout the process. I appreciate all the help he provided to me. I would definitely use Nick again for a loan or recommend his service to my friends and family.
It was refreshing to work with Veterans United for this home purchase. As a veteran, it is important to me that everyone is committed to doing the best they can at what ever they are doing. Jennifer and Jacob did just that. The Appraiser they had to use in their network fell short of this expectation but Jennifer and Jacob made up the shortcoming of this Appraiser and finished with fireworks. I would use Veterans United again if the need rises.
I would say do not hesitate and go for the home you want with Veterns United in your corner. This was an easy process for buying a home. I have no regrets what so ever. I give them an A+.
I would recommend to ay of my friends as first time homebuyers or active duty who really do not have the time to do all the little sort out all the little details. Thank you for all the help!
Thank God that there are people like you willing to help if it was not my family may never have been able to accomplish this outstanding job
Jenny Dean, Alex Dickherber, Linda Anne, and Becky were all really quick and very helpful people to work with. Outstanding members that did a great job!
There were some times where information wasn’t relayed or relayed relevantly late. And a time where documents were lost and had to be resubmitted. Also some miscommunication between Realator and lender but overall the experience was great. Communication was great when they reached out.
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Everyone was very helpful even with all the bumps in the road.
Thank you for all your help. Couldn't have asked for a better team! Thank you
The whole team was outstanding making evety move as simple and quickly as possible.
The team members I worked with from Veterans United were amazing. Outstanding customer service. They made the home buying experience a smooth process and little to no worries on my end. They clearly communicated all updates during the home buying process which lead to a quick and smooth closing. I finally got the dream home I so long sought after.
My team did an amazing job throughout this whole process, they were on top of making sure I was well taken care of and answered any questions I had or cleared up any confusion I ran into. I would highly recommend veterans United to anyone and have already referred them to a coworker that is in the survive. Thank you to each and everyone, I am very pleased with all of their hard work!
Fantastic group of agents and officers. Always helpful and knowledgeable.
From the first phone call, the process was smooth and easy. The website was great because it helped me stay on track.
