First time home buying was super intimidating especially in the current market. I didn’t want to get caught in the cycle of endlessly renting apartments so decided to go for it. Veterans unite supported me and consistently checked on my progress through the whole process. At no point did I feel overwhelmed or rushed or pressured. I’m in my first house now and couldn’t have made a smoother transition. I’ll definitely be looking at the VU team the next time I but a house.
The process was smooth and efficient any questions I had were answered and communicated very effectively.
Steve and Shan are a great team to have behind you as you seek your first or your fourth VA home purchase. We are grateful for this team at VU that we are beyond thankful!
This note is an expression of our appreciation and gratitude for all of the professional
support rendered during our recent home mortgage process. Jennifer and her team at
Veterans United were very professional, courteous and above all demonstrated a high
degree of knowledge about their business. Of course, dealing with a couple of senior
citizens who have collectively served our country for eighty years is one aspect and we
do appreciate all of the tenaciousness, fiduciary services that was shown to us and the
team's quest to help make us saavy in many related areas for which we had questions
about. Veterans United team was always there to help us. The team was cohesive in
working together from start to finish and we are very grateful! The team consisting of
Jennifer, Doug and Lindsay, realtor made our process smooth and easy. We also appreciate the notary, Debbie who was cordial and explained documents to us. Again,
thank you, Veterans United, Jennifer, and Doug. Thanks to everyone!
Sincere Thanks,
Moses & Margaret Robinson
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Yes, I appreciate everything they did for me. I had a trouble finding some of the items and it took me time, but they took the time and patience to help me. It made me feel very comfortable about what I was doing. I would like to say thank to Chase and the team.
Fast and easy
I would say do not hesitate and go for the home you want with Veterns United in your corner. This was an easy process for buying a home. I have no regrets what so ever. I give them an A+.
Dawn and Nick were part of my team and helped us close on our house within 30 days. This was our first house and we did not know what we did not know they were super knowledgeable and communicative. I honestly looked forward to their phone calls more than our realtor during this process. Thank you!
Quick and easy process the team made it (once again)!
Everyone, with the exception of one person, was fantastic to work with! They were extremely friendly, knowledgeable, prompt, courteous, efficient, and clear with what they needed from me. I would recommend almost the entire team in a heartbeat!
The team that I worked with was awesome. Very communicative, clear, and quick. Would HIGHLY recommend.
The team was there every step of the way. First time or last time, I couldn’t tell! They didn’t miss a beat.
As a first time homeowner I felt in the dark the majority of the time. Lack of communication left me stressed out throughout the entire process.
Response from Veterans United
Hi Kara,
I’m really sorry to hear that your first homebuying experience left you feeling in the dark. Taking this step for the first time is a big deal, and it should feel exciting and supported, not stressful and uncertain. I regret that our communication didn’t provide the clarity and reassurance you needed along the way.
I’d like to learn more about your experience so we can address your concerns and do better moving forward. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
Honest and seem to really care to help.
The team members I worked with from Veterans United were amazing. Outstanding customer service. They made the home buying experience a smooth process and little to no worries on my end. They clearly communicated all updates during the home buying process which lead to a quick and smooth closing. I finally got the dream home I so long sought after.
Everyone I worked with, Anna and Chris were absolutely amazing! They went above and beyond to make this happen for me and without them I wouldn’t be a home owner today! Thank you all and would absolutely recommend every time!
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