Did my refi and loan was sold before first payment was even made .. letter was sent with very little notice to be able to change auto pay .
Response from Veterans United
Hi John,
Thank you again for bringing this to our attention, and for trusting us with your refinance. I’m really sorry to hear that the timing of your loan transfer caused frustration—especially with so little notice to adjust your auto-pay setup. While the transfer of loans is a common practice in the mortgage industry, I completely understand how inconvenient and surprising it can feel, especially when it happens so quickly.
We work hard to make the refinance process as smooth as possible, and it’s disappointing to hear we didn’t hit that mark for you. My team would love the chance to learn more about your experience and see if there’s anything we can do to help with any lingering concerns.
If you’re open to chatting, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Hats off to our team; Toby Clifton and Julie Cute.Documentation was very easy to up and download what we needed.
This has been quite the experience. It's a big step and I was so nervous at the same time. I wanted to make sure I was doing the right thing by my family and my team insured me that things will be in line with my budget and they were there to ensure the process went smoothly. We are all happy and I am grateful for the team I had through the whole process. Appreciate you guys, Happy Holidays and thank you so much from the Hunter family.
Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.
Our homebuying experience with Jon, Holli, Kyle, and Don - our real estate agent was fabulous. I worked with Don previously and since then he has assembled an amazing team who were easy to work with and who streamlined the homebuying experience for us. Holli, Jon, and Kyle ensured all of our paperwork was in order so that when we moved from Germany to the US to close on our home it was all worry free.The team truly is awesome! I hope you get to work with them when you decide to purchase a new home.
Veterans United is looking out for the Veterans. New Day USA claims to be but they fell way short of exceptions where Veterans United went way beyond!!
I am extremely grateful for the Veterans United team I worked with. They made my first time home buying experience very easy. I would highly recommend Veterans United to anyone looking to buy a home.
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
my only recommendation is whether the client is cosigning with someone else or not that any and all potential documentation required for the underwriter to approve the loan be sent in an itemized list at the beginning of the process. this way the client can gather said documents they might need well before they are requested so there is no waiting on both sides as well as clarity on what the bank needs from the client. other than that I am pretty satisfied with everything else during this endeavor
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Additionally, I want to share my sincere gratitude for the incredible experience I had with Veterans United. With such a busy schedule, I deeply appreciated how clear and organized the process was. Knowing exactly what I needed to do and when I needed to do it made the entire journey as seamless as one could imagine.Not only did I feel supported, but my realtor consistently commented on the clarity and effective communication from the Veterans United team. It was evident that everyone involved was dedicated to ensuring this process was smooth and stress-free.Thank you for making such an important milestone in my life a truly positive experience!
Our Veterans United Team went above and beyond to make us feel comfortable during the home-buying process. They were understanding of the fact that we were first time home buyers and simplified everything we didn’t understand. It was also very apparent that Brice had our best interest in mind when it came to things like interest rates, etc. which made us feel more comfortable with trusting the process with you guys. Overall a ten out of ten experience and we have already begun recommending you guys to friends of ours in similar situations!
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
Couldn’t be happier with the services provided by Veteran’s United. I have purchased 3 homes with them now. Each purchase has been a breeze thanks to them. Can’t thank Travis and the team enough for all their help. Highly recommend Veterans United for any Veteran purchasing a home. You won’t regret it!
Mr Martin was very helpful and quick to respond or reach out when I had questions or needed help
