Tough at times because it was my first experience, but overall awesome experience when you are sitting in your new home knowing that nothing worth having comes easy. Thank you for everything.
Karol Hart and her team are amazing. They're responsive, prompt and they really made the financing process smooth. I highly recommend her!
Great Job
If your a Vet, done go anywhere else!
Veterans United are great!
Highly recommend a home loan through Veterans United! It’s the way to go!
Cares a lot and is on point
I strongly recommend Veterans united to all veterans who qualifies for their services and to those who fall a little short, because they have the tools, resources and knowledge to help you get qualified.
This was my second loan with Brad and his team. Both experiences were seamless.
Responded quickly to my inquires, very helpful.
Brooke was also amazing. Thank you
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Experience first-hand why 315,847 homeowners give us a perfect score!
Veterans United helped me with the recent purchase of my home. Since it had been several years since I bought a home, I had many questions and needed assistance in the current "home buying" process. Jose B. and his team members took the time to explain everything to me so that I understood and felt comfortable.I would recommend Veterans United to anyone looking for financing on a home to all Veterans United. Phyllis L.
Good experience and easy transaction with the processThank you
It was not easy but our loan concierge Desi was outstanding she really did everything she could to make sure we were approved and
Got into the house we dreamed of.
Communication was very poor throughout the process in terms of what was allowed, amount of fund approved for kept changing after offers were made, terms of signing at close were not clearly spelled out from the beginning almost costing me the house. When I complained about it I was gaslighted which I don't appreciate.
Response from Veterans United
Hello Diondria we appreciate your feedback on this matter. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. For that reason, we are always looking to support your customer experience with excellent care. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
