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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,316

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

As long as your credit’s in good shape and you keep good records, Veterans United has perfected a simple process.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

4.5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

If you’re thinking of using Veterans United to purchase your home..DON’T WAIT! They are helpful, knowledgeable and are an all around support system for you during the process

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

4.5 out of 5 Stars
Would Recommend
headshot image of Janet Dsouza

Loan Officer: Janet Dsouza

NMLS# 2307731

5 out of 5 Stars
Would Recommend
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

The whole team that I worked with was awesome. From initial contact to close. This is my second loan with VU and this loan team. Everybody; Lacey, Eric, Joe, and Briana all crushed it. All 10/10. Thank you guys.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Veterans United is a great company, mainly because they have great and knowledgeable personnel such as Sean Dobkins and Selina Culp. Thank you for all the help Veterans United.

headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

5 out of 5 Stars
Would Recommend
headshot image of Larry Karnes

Loan Officer: Larry Karnes

NMLS# 2093477

5 out of 5 Stars
Would Recommend

Jeff and his team was always friendly and professional to my wife and I . They always answered any questions that I had along the way during the home buying process. They made my first home purchase process an easy experience. We had the opportunity to close in less than 30 days thanks to Jeff and his team! But the seller needed the whole 30 days to move. It still was a fast process from beginning to the end.

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars
Would Recommend

I would recommend Veteran's United to anyone! VU made the whole process pleasant and showed me step by step what to do. Thanks!
Terry J Sapp

headshot image of Daniel Altmann

Loan Officer: Daniel Altmann

NMLS# 2137349

5 out of 5 Stars
Would Recommend

I am thoroughly happy with my choice of using Veterans United for being my first home!

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend

My only feedback is that I started my home buying early. I was not able to take advantage of the amazing services Veterans United offers. I would suggest that as soon as someone puts in a pre approval request these services should start immediately.

headshot image of Mitch Pearson

Loan Officer: Mitch Pearson

NMLS# 1407333

5 out of 5 Stars
Would Recommend

First time home buyer here so don’t know much of anything they made it super easy!

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

After close to a year in the home buying process Veterans United was with me every step of the way. When I found my perfect house they guided me through the closing process and the knowledge that I had experienced people with me helped relieve the stress from home buying. I couldn't have done this without them.

headshot image of Shannon Matlack

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend
headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

4.5 out of 5 Stars
Would Recommend
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend

Took great care of everything

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend
headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

1 out of 5 Stars

Rebekah Getz needs remediation training on communication, transferring information accurately and completely and prioritization. We feel she should be placed on a probationary period to demonstrate her skill rehabilitation or should be let go from the company. As an active-duty member, if we performed like she does we would be in for a world of hurt. You keep up or you get out. Also, as vets, we deserve better, we are not your average customer.Side note - my realtor said if she has another client that uses VU, she will ask them to either change lenders or realtors as she and her network of Remax realtors will not be working with your organization any further, this experience put a really negative light on VU.

Response from Veterans United

Jennifer,

Thank you for letting us serve you and for your valuable feedback. While I’m sincerely happy to see you closed, it’s so disappointing to see the communication from your team was not on par with the service you deserve at all. Josh from the Client Advocate team has sent you an email with his contact information if you’d like to discuss your experience one-on-one. All of your feedback gives us insight for follow-up with training managers and loan teams as needed to ensure exceptional homebuying experiences for you and other Veterans going forward. I'm sorry we let you down and wish you well in your new home just the same.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

Veterans United made buying my house a breeze. As a first time home buyer, going through the process can seem overwhelming, but with the help of the VU team, and their wealth of resources online, it really made the home buying process a breeze. I will recommend VU to all of my military family members in the future!

headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

No comment

headshot image of Stefanie Snow

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend
headshot image of Jason McElvain

Loan Officer: Jason McElvain

NMLS# 1048051

5 out of 5 Stars
Would Recommend

We did a refi on our mortgage, and decided to use my VA benefits. I stumbled across this site and the next thing I know thing I know we moving along, working with team that made the experience very pleasant.

headshot image of Gabriel Skoufos

Loan Officer: Gabriel Skoufos

NMLS# 2113687

5 out of 5 Stars
Would Recommend

On multiple occasions members of the VA United Loan team would take late calls answering questions and explaining complex loan disclosures. At all times Noah and the entire team were in my corner, and that made me feel like VA United was in my corner. Shortly before closing I recommended Noah's Team to a fellow Veteran seeking guidance and counsel in their home buying journey. I know I will not regret this referral. I rate this team in the highest regard.

headshot image of Noah Barfield

Loan Officer: Noah Barfield

NMLS# 2153378

5 out of 5 Stars
Would Recommend

The entire loan process was quick and efficient. Every member of the team that interacted with us as first time home buyers were professional, understanding and always kept us up to date.

headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

More Reviews

See all 424,316 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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