Tood, Matt, and Vickie were all great. Super responsive, super on top of things. I never had to wonder what was next or got hit with anything unexpected.
You have a great team and make everything so easy to deal with....JUST A BIG OUTSTANDING. USN BMC FREDERICK G. LACHANCE III RET. VIET-NAM VET.
Perfect! The communications with the team and myself was outstanding. They regularly reached out to make sure I was not in need of anything or had questions. The To-Do List that that they share through the system was very easy to navigate. Overall, my experience was fantastic.
I loved everyone on the team made it a easy as possible to get it done and actually close early
Outstanding experience. I actually started my loan process with another company and never received a phone call and email response.
If you are unsure about who to choose for your home buying journey as a veteran look no further. The team at Veterans United were reliable, knowledgeable, and best of all their online site made each step a breeze and allowed us to track the process and feel in-the-know the entire time. Highly recommend!
Fast efficient friendly approachable informative. My first time buying a home was seamless using Veterans United. They had my keys jingling in 30 days!!! You go girls!!!!!
Veterans United made buying our dream home by the lake smooth and stress-free. Bill Musick and the team were professional, flexible, and incredibly supportive—making the loan process transparent and painless. We love our new home and highly recommend Veterans United to any veteran family.—Tyrese & Angel Lindsay
Cole thank you again for your outstanding work on our mortgage, you really are like family because you always put us first all the way from start to finish. We love our new 🏠. Thank you again.
Alex, Lauren, and my whole team was AMAZING.! The communication and follow ups were like finding your long lost best friend. Always there around every corner and helpful for every challenging circumstance.
Working with Veterans United was a fantastic and very simple process I would highly recommend them to any veteran that is looking to buy a home wonderful people to work with and Tommy Purk is a top loan advisor and very knowledgeable. Thank you Veterans United.
Though there are some amazing individuals working at this company, it felt as though their processes are not very functional. After correcting known information like ethnicity of my spouse, pointing out the obvious if you look at it on several issues, refilling out the same exact information I had submitted previously, and abysmal communication between VU and my real estate agent, closing lawyer, etc. The stress of feeling like I worked as quality assurance for people not paying attention to what they are doing literally shaved time off of my lifespan.
Response from Veterans United
Hi Eric,
I’m glad to hear you connected with some individuals on the team, but I’m truly sorry the overall process left you feeling like you had to catch mistakes, repeat paperwork, and deal with poor communication between parties. Buying a home is such an important milestone, and attention to detail should be at the forefront. I hate that it felt like you had to take on that burden yourself.
That’s not the kind of experience we want veterans and their families to have with us. If you’d be open to sharing more about what happened, I’d like the chance to listen and make sure your concerns are heard. You can reach me or your previously assigned advocates at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Veterans United, Ryan and his team were outstanding and kept me informed during the entire process
Nick and his team were invaluable. This was the most straightforward house-buying process we have ever done, and we will use them again in the future.
I always heard that buying a home could be a long, hard, and scary process. Working with my team at Veterans United, made my first home purchase so much easier than I could have ever imagined. They gave me all the information, and tools I needed to understand the process. They referred me to a realtor in the area in which I was looking, who is very knowledgeable in VA Lending and finding the perfect home for me! From beginning to end they were all courteous and professional, answering my many questions every time I called. I can't think this team enough, Jason Chronr, his assistant LeighAnn, and my realtor Tracie Raffulo. And I thank them all for everything they do for veterans and their families.
This is my second time with Vet United. Casey and the team make the process easy seamless and stress free. I’ll keep using them as long as they are around. By far the best place to get a mortgage and I’ve bought many homes!
Veterans United made my home buying process smooth & stress-free. They guided me every step of the way & helped me close on my new home quickly. Highly recommend!!!!
Everything and everybody was great- it was all super easy and the only problems came from the people I was buying from never and issues or difficulty with Masor, or Kara at Veterans united- they were always available and answered anything and everything whenever I bothered them. The only thing I didn’t like was being offered security services, or other services from businesses outside of buying a home. When I originally got my pre approval I marked that I didn’t need or want help changing services over such as electrical or gas etc. I never once asked for a call in the middle of the day when I’m sleeping for work at midnight about if I want a home security service to contact because it’s veteran owned. I get offering the services- some people have trouble doing things for themselves or are inexperienced, but when someone says they’re good that should be it. Otherwise I’ve already recommended Vet United to two friends and another who wants to refinance.
Excellent communications and great portal to manage the process!
