At first it was confusing because I was chatting with several different people from the same number, but once I figured all out, everything went smoothly. It has been 30 years since we bought a home and Veterans United made the process simple.
Everyone was very responsive and knowledgeable of the whole process.
The loan process went very easy and smooth with Veterans United, and they were clear about each step.I only marked down from a ”10” since we didn’t close on time due to the appraisal taking so long. I was told it takes about 5-10 business days and the VA appraiser took the full time allowed by the VA (15 business days) and left me displaced. I’m addition, no one could tell me how long the VA allows for re-appraisal (if the VA authorizes another 15-business days) since the house needed to be 100% finished for appraisal. This cost me thousands more for my lost rate lock, re-appraisal, hotels, dining out, and loss of an entire refrigerator & freezer full of food. However, I was thankful my loan officer handled some of the extra charges on the VU loan side. That shows excellent customer service on behalf of VU, and was much appreciated; Thank you!
Website was fairly easy to navigate.
Their TODO list kept the process going.
They truly were so amazing. Never once felt left alone or uninformed. I had the best team! Shout out to Cole, shayna, grace and ryan.
Rob and his team are the best, I had many questions and Rob and his team were patient and timely. I’ve must have call them 20 times over the course of this process, and my concerns were always addressed. Rob and his team has standard of excellence in my book and I will recommend them to all of my friends and family . Good luck in the future Mr. Carmichael..
Kyle and everyone at Veterans United provided awesome service. The whole process went very quickly and smoothly. I love the "to-do's" whenever they need documentation or information. Sometimes playing phone tag can be difficult and you have to wait for information. But with Veterans United it is all on the website and it is very easy to navigate.
Josh and Sarah both made this process so unbelievably easy! They helped with a few credit errors and got them taken care of immediately! They stayed in touch every step of the way! Highly recommend!!!
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Veterans United is a wonderful lender to work with. They keep you updated every step of the way and will answer any questions you may have.
Veterans United made the home buying process for me, a first time home buyer, absolutely seamless. My home loan team was phenomenal and absolutely on top of every question and detail. They were addressing any issues or updates in near real-time speeds and would reach out to me before I had a chance to see for myself; this was especially nice considering I am completely inexperienced and received all updates in full clarity. Overall my experience with Veterans United was fantastic and I would recommend to service members and non-service members alike any day.
The entire team did a great job providing me with information from the first to last step. They were readily available by phone and happily answered my questions.
