Chris Hill and his team were phenomenal! They went through every step of the way with you. They go out of there way to make everything go as smoothly as possible. They even took the time to send us a home warming gift which had fishing tackle in it for me and gardening stuff in it for the wife. Very thoughtful!!! Can't wait to use the fishing tackle!!!
I highly recommend Veterans United!!
The process was very easy. I was quickly pre-qualified which allowed me to begin my home search sooner than expected.
I had the best experience working with Shawn and his team they were all very professional and had my needs as their number one goal!
Veterans United made this easy. They were very very thorough but they were not obtrusive and they did not make anything uncomfortable. A wonderful experience
Amanda was awesome, she was willing to answer any and all questions I had. My real estate agent reallt helped guide me through the process as well.
Quick and responsive the entire process
The mistake with taxes is not causing a legal action to be filed in Ohio.
Response from Veterans United
Hey Nicholas,
I'm really sorry to hear about the issue with the taxes—especially knowing it's escalated to a legal action in Ohio. That’s a big deal, and I can only imagine how frustrating and stressful this must be for you.
I'd really like my team to dig into what happened and see how we can help sort this out. When you have a moment, can you reach out to us directly? You can get in touch at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll follow up as soon as we can.
The coordination and communication from the VU team is fantastic. Kyle Black, was phenomenal - he ensured responsive communication and thorough explanations to questions.
This entire experience was great. The team lead me along, provided all the info I needed, and got us through closing with zero issues and in a timely manner.
Answered all questions quickly and made progress smoothly
VU was definitely a team effort all the way. Erin West was outstanding! She was very active and communicative with us to get the final product. Jerry Dooling was a previous loan officer that initially took the initiative to reconnect with VU.
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Buying the house was better than Buying a new car. There's always gonna be hiccups to any process. There wasn't any landmines though and patience was key! The team did Great!!
Veterans United is a wonderful lender to work with. They keep you updated every step of the way and will answer any questions you may have.
I started my loan process with Navy Federal since I already bank with them. However, seemed I could never get a call back immediately when I had questions. Then I tried Veterans United midstream, simply put, Daniel understands our language and veteran culture. He was proactive, spoke with clarity and most importantly made the process efficient with immediate text messages to questions or phone call. The rest of the Veterans United team was an added bonus. If Daniel and the team are standard practice, then any veteran would be mistaken to use any other lender than Veterans United.Bravo Zulu Veterans United, especially Daniel.
As a first time home buyer, this was an incredibly smooth process and I was never left guessing where I was in the process or what the status was on the loan steps!
Seth was very informative and kept me informed of the process. The underwriter caused undue stress at the very end. Underwriter dropped the ball causing me to become very upset and anxious.
