After reading reviews and weighing my options I chose VU. It was a very seamless process and I’m thankful to now have my forever home.
We are so very thankful for Matthew and the rest of the team. They all worked hard, seems like they worked through the night to get us into our house. Thank you to all!
I've dealt with horrible mortgage companies in the past. I'm here to stay with Veterans Untied. Christopher Robinson and the team he works with, are absolutely phenomenal.
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
Great experience they were with me every step of the way and guided me through it all
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I am very satisfied and thankful for yalls services. I would highly recommend yall to anyone .Yall have awesome team,forever grateful for yall.
"Scott, Santrice, and Jeffery were instrumental in helping us find our dream home, which turned out to be quite a challenging task. Their unwavering commitment and determination truly stood out throughout the entire process. We greatly appreciate their caring approach and their willingness to go the extra mile to make sure we found the ideal property to make our own." Thank you so much . You get 1,000 stars
Veterans United rocks! From start to finish, my team of rock stars were very helpful and informative. They not only gave me personal attention, they made sure I was in the loop about every aspect of the loan process!
I would not ever recommend them to anyone. After all the digging into me and my wife's finances, they kept changing the number to help the seller. The people they got to, so-called help use were a joke. They kept changing the closing date because they were trying to find a way to make more money off us. A lot of the stuff they were asking us was the same stuff we had already given them. A lot of stuff was so last-minute to help them take advantage of us being first-time buyers. They should not be using the name Veteran United, they are just taking advantage of us because they know the money is guaranteed from the VA. So please beware and find other people who know about the process to help you. And whatever you do not trust their word about anything, get a second opinion. You also need to keep a close eye on thier documents and the numbers becaused they will keep changing them tto make your loan go higher and here if they see they can squeeze more out of you so be very very carefull.
Response from Veterans United
Hey Alexander,
I’m really sorry for how this felt. I hear how upsetting it was to see numbers change, to be asked for the same documents again, and to have closing dates move. I can understand why you’d feel taken advantage of, especially as first-time buyers. That’s not the experience you should have had, and I’m sorry it left you feeling this way.
We want every borrower to feel informed, respected, and in control. When figures or timelines shift, we should explain clearly what changed and why, and we should do that early. Your feedback helps us see where we fell short on communication and expectations. If you’re open to it, my Client Advocate team can review your disclosures, timelines, and any last-minute document requests with you to bring clarity and address your concerns. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
There help me with everything from credit reports and closing costs.
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They were true, honest attentive to every detail to make buying a home as smooth as could be.
As a first time home buyer many things can be confusing but Veterans United was there with every step of the way guiding our family through the process. Their platform made it easy to submit documents with a to do checklist so nothing would get missed!
My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family
