Piece milled the process and it was a bit confusing due to the fact that he would ask for something after he just told me we have everything we need this happened 2 to 3 times. Also someone went on and I was unable to get a hold of them for a week
Response from Veterans United
Hi Tommy,
I’m sorry for how confusing this experience felt. Being told everything is in place, then being asked for additional items multiple times, can make the process feel disorganized and frustrating. I understand why that would be upsetting, especially when you’re trying to move things along.
I’m also sorry to hear you weren’t able to get in touch with anyone for a week. Clear and timely communication is important throughout the loan process, and it’s disappointing to hear that wasn’t your experience.
I’d appreciate the opportunity to learn more and make sure your feedback is fully heard. If you’re open to it, our Client Advocate team would be glad to connect with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for sharing this. Feedback like yours helps us identify where we need to do better.
Sincerely,
Claire S., Client Relations Manager
Scott and Jenifer worked tirelessly to ensure the best customer service that I’ve experienced in my life. VeteransUnited is a great organization in the team members are first rate. An outstanding team.
Veterans United made my home buying dream a reality. Walked me through every step in the process and left no stone unturned. Going into buying a home I felt overwhelmed but once I started with Veterans United literally all my worries about the 'what if' and 'how' fell right off my shoulders.
Veteran unit was the best I gave them a 10 and a very good rating. They did a very good job for me and the people were very excellent.
I wish my phone questions over text and message could have been answered. Yes, the questions may have been trivial, but I had questions.
Very professional and they take you through the process step by step so you don't get lost or forget anything
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Joe C and Amy were absolutely the best. Very informative and patient. Awesome experience.
So happy with my experience with Veterans United. Not only did they provide the most competitive rates, they treated me with value and respect. The entire process was so easy! The online portal was easy to navigate and our loan specialist was very responsive and professional. Beyond satisfied with my experience & hope to use them again in future home buying!
Glenn & his team at veterans united were helpful, knowledgeable, & great to work with!
Veterans United did an outstanding job making sure I had every document I needed and clearly explaining each step of the process. I want to give a special shoutout to Courtney, she worked tirelessly behind the scenes, double‑checking numbers and ensuring everything was accurate. The entire team was professional, attentive, and truly caring throughout the experience. I would recommend them again and again. Thank you for the support, the guidance, and the generosity you provided.
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As a first time home buyer all I've heard are the horror stories everyone else deals with. James Miller and his team knocked it out of the park. We closed on time. Flawless experience.
My wife and I were so impressed with how the whole process went. Being first time buyers, you made it so easy to follow and understand.
