Waited 60 days to do paperwork. Then asked for more paperwork. With a 75 day close. Very unprofessional.
Response from Veterans United
Hey Garry,
Thanks for letting us know. I'm so sorry the experience you had was not our best. Please know we’re here to listen and learn more. Our Client Advocate team is available and will be reaching out with their contact information if you wish to share more about your experience. Your honest feedback helps us take proactive steps to improve where we fell short during your purchase.
Thank you for letting us serve you all the same. We hope to hear from you soon.
Sincerely,
Kendra, Client Relations
I'll leave a review after a phone call
By far the best loan experience I've ever had. Felt cared for as a person, not just a customer. They went above and beyond to help me after a rough financial experience, and came through so I could get the home we wanted.
On a whim, I decided to check to see where my wife and I were at when it came to buying a house. From the initial contact I knew this team was something special. Everyone on the team was very supportive and would call periodically just to see how our home search was going and to see if we had any questions that we needed answered about the entire process. So many thanks to Justin, Laura, Patricia, and the rest of the team at Veterans United for making us feel like we were special. If we decide to purchase another house in the future, they will be the first contact to start the process again.
These guys are all extremely dedicated, kind, and patient. I couldn't imagine having a better home bugging experience
Definitely happy I decided to use veterans united. The process was was very smooth.
Do homework make sure you correct before you go to Veterans United the job would be easier but whatever there is to do they will help you they did a great job with us I thank you United and Veterans United
Having a team of people working on your home buying purchase was extremely helpful. I received a lot of information on things that we could have overlooked in the process and able to receive answers a lot faster. I thank everyone on the team for their assistance in this home buying experience.
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Excellent group to work with. Very professional on every level. Highly recommend VU.
I fully recommend Veterans United to all my Veteran Brothers and Sisters so they be able to experience the great things of making your home a reality.
Jason and Rachael were both great! Thanks again!
