This is the second time I have used Veterans United, and in my future home purchases I will be using them again. Process is simple, and they help you every step of the way.
I appreciate Alex and his team ability to respond to me in a timely and courteous manner, even when things got a little confusing on my end. Thanks so much for getting me across the finish line!
I would tell any and every one, to look at the entire package. If you want to be treated, with great respect from day one. If you want to truly be treated as inclusive and receive equality and equity in the home purchase to the American Dream. This is the lender to go with. I will not spoiled the wonderful much surprise perks they delivered to me, was simply amazing. Ask for Charlie Holston. Thank You So Very Much! I Love You All!!!! GN Hinton
I would recommend Veterans United to anyone who qualifies for a VA Guaranteed Loan. In fact I've already recommended them to my next door neighbor, the spouse of a Purple Heart Veteran who finds it necessary to move since I'm moving. The whole team works toward meeting your goals and are always available to answer your questions. Many thanks to my VU team!
I would use their mortgage service again and ask for Andrea to be my agent.
If your looking for the best in the home lender business the buck stops with Veterans United & their compassionate team members!!
Megan Crocker (loan officer), Pamela Krause (real estate agent) and their staffs were simply amazing! It nearly felt like we were not even purchasing a home. Both ladies had us far ahead of any pressing signatures or paperwork needs. Friends and familiar familiar with the purchase were blown away with Megan, Pam, and VUH’s efficiency.
A+++++++ Definitely recommend Veterans United to all!!!
Working with Veterans every day, I witness their struggles and challenges. The Veteran United Team guides you through all the steps and process. They will answer any question and provide you with positive outcomes. Always there for you with passion!
I will be recommending Veterans United to every person I know (that’s is qualified of course)!
Lizzy Ulmer is exceptional at her job. From the very first conversation until I signed the final closing documents, I valued her calm demeanor and organizational skills. I felt cared about and knew that Lizzy was personally vested in my successful home buying process. I would rate her professionalism, attention to detail, proficiency, and customer service as a 10 out of 10. Very few times in my life have I received such a level of service. I am so grateful that she was assigned to my file and I would request her by name if I am ever purchasing another home. She crushed it!
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Answered all questions , not being rushing and could ask any questions
I would highly recommend Veterans United thank you all
I would definitely recommend Veterans United to all of my Veteran friends. Everyone on their team was friendly and helpful. No matter what hiccup came up they found a way to work through it.
Jared was very helpful as my loan officer; however, Jamie Ponder, my loan coordinator, was an absolute mess. She refused to answer phone calls, never called back, barely responded to emails, and couldn’t keep promises she made. Also prepare to be under a fine tooth comb for at least a month while they’re scrutinize every aspect of your life 3 times before you can get approved for the loan.
Response from Veterans United
Sadie,
Thanks so much for your feedback. I'm really sorry about the staggered communication with your loan team. Time is of the essence during the homebuying journey for sure. I completely understand how stressful it feels not getting the answers you need when you need them. Please know we’re here to listen and learn more when your experience is less than exceptional. Our Client Advocate team is available if you'd like to talk with us further. Your feedback helps us find new ways to improve the Veteran's homebuying experience when we come up short during yours.
Thank you for letting us serve you just the same.
Sincerely,
Kendra, Client Relations
I was amazed by this team. Brie and Connor in particular. Their teamwork was phenomenal. I loved being able to communicate with them via text messaging, that made things so easy for me; Technology in general made this whole process easier.
To give this praise context, I have to share some experiences during my loan process not with Veteran's United. I was in contact with multiple other loan agencies. One agency, the representative repeatedly kept trying to convince me that I could trust them. (That just signaled red flags and pushed me to trust them less). Another agency became too pushy and demanding, with both myself and my realtor, which felt extremely unprofessional.
One example of the teamwork demonstrated by this team, there was paperwork that needed to be reviewed and/or signed, Connor initiated contact with me to take care of this, unbeknownst to me at the time, Brie was currently out of the office and normally would have been the team member taking care of this. It wasn't until some time, days?, later that Brie was apologizing for being away from the office and checking on this particular document to review, which because of said above, we already resolved.
Thank you all so much
