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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

436,202

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 436,202 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Dean Crippen and Neisha were great to work with. Dean was quick to respond to any questions and almost always answered my calls. Neisha was very efficient and timely in getting all the boxes checked to get us to closing.

headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars
Would Recommend
headshot image of Ben Schwalenberg

Loan Officer: Ben Schwalenberg

NMLS# 1287859

5 out of 5 Stars
Would Recommend
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

4.5 out of 5 Stars
Would Recommend
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
Would Recommend
Photo submission from Billye T.

If you're a first time home buyer, I would HIGHLY recommend Veterans United. Taylor and Natalie made the process so simple and the videos were super helpful! The VU website is user friendly. I was terrified of the home buying process and am now shocked at how simple it was...all thanks to my team :). Thank you Veterans United for changing our lives!

headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Veterans United, out of the companies I have spoken with, made the most since! Sheldon and his team made the process unbelievably easy! There was no unnecessary paperwork! There was no wasted time! I completed the checklist, and they did the rest! My estimated date to close was my closing date!

headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
Would Recommend

Chase, and his Team did a phenomenal job. Veterans United is quick and efficient.

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

4 out of 5 Stars
Would Recommend

The VU team walked us through the whole process with ease.

headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars
Would Recommend
headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars
Would Recommend

Veterans United was a text or call away and they were wonderful to work with.Based on my own experience I would highly recommend them.

headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Would Recommend

I fully recommend Veterans United for your home-purchasing needs. They genuinely care about their customers and know how to go the extra mile to make your dream become a reality. They take the time to explain the process and answer your questions. If you're a Veteran, this is the lender you should have.

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Great people too work with.

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend
Photo submission from Richard H.

Was by far the easiest thing to buy our home with Veterans United with my VA Loan. They are incredibly efficient and made the entire process so easy. They're great communicators and are the web portal was so easy to use and all of my loan packet was easily accessible. 5/5 stars. They really take care of us veterans!!

headshot image of Zach Debord

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

great job.

headshot image of Steve Harvel

Loan Officer: Steve Harvel

NMLS# 1842474

4.5 out of 5 Stars
Would Recommend

Very helpful. Easy to get ahold of. Very professional. Always kept us informed

headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Absolutely amazing team. Always there to answer my questions with a smile on their face. Thank you!

headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

0.5 out of 5 Stars

Poorly educated us about the process. Went through 3 officers from the time I called to closing. Loaded and signed multiple duplicate documents because of this I’m sure. The realtor couldn’t believe how unorganized this closing was. The remote notary couldn’t believe how poorly the documents were sent with no direction what so ever. Missed the closing date twice and still don’t have all the documents signed. Missing the spouse affidavit still. Several frantic emails or calls to me trying to get me to sign documents that were just uploaded minutes before. I buy and sell real estate for a living and is the 2nd VA loan I have done. This was by far the worst experience and will not recommend or be using VU again. If anyone reads this from customer service, look at the times/dates on the documents uploaded to the portal to confirm everything i have stated here.

Response from Veterans United

Hello Rebecca,

Reading your review was tough, and I’m truly sorry for the experience you had. It’s clear this process caused more frustration than support, and that’s the exact opposite of what we aim for—especially for someone who knows the ins and outs of real estate like you do.

Going through multiple loan officers, getting duplicate documents, missing closing dates, and still not having everything completed… that’s unacceptable. I can only imagine how chaotic and disorganized that felt from your end, especially when you're used to a smoother process. And the feedback from your realtor and the notary just underscores how off track we got here.

What really stands out is that you took the time to share this with us, even after all the back and forth—and I want you to know it doesn’t go unnoticed. I’d like to look into this more deeply, including the timestamps and document uploads you mentioned. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.

Thank you for the feedback—and for sticking with the process even when we made it harder than it needed to be.

5 out of 5 Stars
Would Recommend
headshot image of CJ Bommarito

Loan Officer: CJ Bommarito

NMLS# 1995169

4.5 out of 5 Stars
Would Recommend
Photo submission from Erika B.

First experience buying a home was a challenge for me because of all the documents that was required. I didn't get the first home I put in for because they didn't want me to go into debt trying to pay for it. I was determined to buy a house because I was tired of renting. I closed on my home and my mortgage is less then what I was paying renting. I had a great team that believed and helped me every step of the way.

headshot image of Zachary Nelson

Loan Officer: Zachary Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend
headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend
headshot image of Bennett Patton

Loan Officer: Bennett Patton

NMLS# 2366517

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Everything went well the loan got approved and i had the correct forms.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

More Reviews

See all 436,202 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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