Wonderful service throughout
He was efficient and helpful
Working with Veterans United gave me a different perspective of what a lender should be. Professional, caring, great charisma and going above and beyond of doing everything right from the beginning till the end. Let's be honest, in this day and age, you hardly see this type of work ethic in the lending business, where they're all about the money and forget about those important intangibles, which in my book, makes Veterans United one of a kind. I am glad that I did my research and there was a reason why they are rated very high at around 97% of customer satisfaction. They get 100% from me for sure. THANK YOU VETERANS UNITED! You helped achieve a dream come true, becoming a homeowner after years of struggles and renting, I finally put things together and you led me to one of the biggest achievements of my entire life. I will forever be grateful to you.
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It has been a very long home search. Tim, Kurt, and Chris were OUTSTANDING, they put me first and we're always encouraging. The gifts Chris had sent to us are awesome. This isn't the end either looking forward to my next home buying adventure and only Tim, Kurt and Chris will do. Bravo Zulu gents.
Highly recommend as this is my second time using Veterans United
My dream cam true lot of work but had a great Reality Angle Jake a you Stacy Lou you all an my Gog bless you all .
Didn't have any problems that they didn't help me with or any unanswered questions.
Very nice doing business with you guys
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The entire team was exceptional in completing the process. As a veteran I was pleased that they made sure that all of the tasks were completed promptly and timely.
There was too many things that popped up last minute and after the fact that had to be fix, adjusted and I constantly felt like ai was jumping through hoops and having to prove myself.Better heads up and proactive-ness on loan team would have been better, and a loan officer that wasn't taking time off during the process, though I do understand this took almost a month longer to close than it was supposed to. I felt everything was more reactionary then proactive.I felt like throwing my hands up several times and saying im done, this is ridiculous.So I dont know if I'd recommend VU to anyone right now. Just have to wait and see how I feel after cool down from this experience .In the end we did finally close, but I felt like I was fighting more then I should have had to, to get this deal done.Since im being forced to select an option I will have to put not recommend at thus time, but we will see after a couple months after being in the home and cooling down from the extra stress this put in myself and the family.
Response from Veterans United
Hi Wesley,
I can understand why this process left you feeling frustrated and worn down. Having last-minute changes, extra documentation, and unexpected delays would make anyone feel like they were constantly jumping through hoops — especially when you’re trying to get your family settled into a new home. I’m really sorry that this experience added so much stress and that our communication didn’t feel proactive along the way.
I truly appreciate you sharing how you felt, even while it’s all still fresh. Feedback like yours helps us identify where we can be more organized and supportive for future homebuyers. I’d also like to take a closer look at your loan process to better understand what caused those last-minute changes. When you’re ready, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Justin and team were fantastic! We have been looking for a home for almost 2 years and he kept in touch with us all along the way. Once we found our home the team worked quickly to get us a closing date and make it all happen. Great customer service! Great experience! Thank you for your support of veterans and their families.
Closing had to be rescheduled due to not receiving Certificate of Eligibility from the Veterans Administration.
