The Teams approach was appreciated and also the follow up really allowed me and wife to understand what was ahead
the team I had was excellent
If you're uncertain about your home buying potential I strongly recommend contacting Veterans United. They not only helped me overcome unforeseen obstacles, they immediately helped me identify and execute achievable solutions. Clearly took the fear out of home buying!
Tommy and his team were great.
This was a very intense process. Veterans United met my needs, but I haven't heard from anyone since I closed. I called last week to inquire about my payment schedule because it was not included in my paperwork. Luckily, a woman from the Settlement company called me this morning and confirmed that the information was missing from my file and that I should call someone from Veterans United. My rating would have been a 10 if there had been some follow-up.
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Too many spoons in the pot. It took me a minute to figure out all the people I had to answer to.
If you are not tech suave, grab a trusted friend and get help negotiating all the forms by Veterans United and the affiliates.
Very easy and straightforward process! Highly recommend for any veterans trying to purchase a home.
When i 1st reached out to ask about a loan he made it so easy. Made me feel like family.
He stayed on top of things and didnt let me fall back on getting things done.
Was always there to answer my questions.
Ty David
I began by reading the online reviews, leary of self preservation with false reviews. From the moment someone picked up the phone until closing they have been with me! The knowledge, professionalism and genuine customer service with this company is so very rare these days. When I received the clear to close it felt like I should have bought us all a 6 pack. That is how often and closely this team worked with me! You absolutely will not be disappointed!
The team did a great job being organized and ensuring we knew what was needed for documents and overall information
This is my third home loan through Veterans United. The team I've worked with has been outstanding every time. They make the process very simple with the To Do check list and document upload page. They were always quick to respond with answers to questions.
Everyone was on top of everything and keeping us on track with timelines.
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Outstanding 100% support from the start to final closure.
Seriously outstanding is an understatement.
The app made it easy to accomplish all the requirements as they came down the line. Great team, easy process!
Veterans United was recommend to us by our daughter (Air National Guard) and son-in-law (Active duty Air Force) who had just recently purchased a home as well. Jodi was always available and responsive to any questions and keeping with the long checklist of all tasks to be completed. No matter the time of day or night she always kept us informed of our progress and always seemed as excited as we were as we drew closer to the closing date. We were quite surprised and love the house warming gift we received as well. Thank you all for helping achieve our goal of obtaining our forever home!
Our original experience with VU was exceptional. We felt the refinance started out the same way, but kind of fell off. We were originally told our loan would close in 10 days, we finally closed with only days to spare.
Communication during the refinance was not as dynamic as before. We just felt "forgtte" once the process began, maybe we just fell through the cracks.
Response from Veterans United
Hi Donald,
Thank you for sharing this. I’m really glad your first experience with us felt strong, and I’m sorry the refinance didn’t feel the same. When you’re told things should move quickly and then the timeline stretches with quieter communication, it’s easy to feel like you slipped through the cracks. I can understand why that left you disappointed, especially after trusting us before.
I’d really like my folks to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to talk more about it.
He was right there taking every call. Answered with fast response. We closed in less than 2 weeks. I was very impressed with Chase.
