Telling me late in the game for documents I needed that were going to take a long time to get. Not offering me a tax exemption form when I don’t have to pay taxes since I’m a 100% disabled veteran. Origination fee was high.
Response from Veterans United
Hi Jonathan,
Thank you for sharing your feedback and for your service. I’m really sorry to hear how frustrating this process felt for you, especially being asked for important documents later than expected. I also regret that you didn’t feel fully supported when it came to your exemption and fees. That’s not the kind of experience I want any veteran to walk away with.
If you’d like to talk through your concerns in more detail, my folks would welcome the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Dan and his team really sowed up and showed out. Home buying process can be very intimidating and stressful but Dan and his team were excellent and would recommend Veterans United to any Veteran who wants to buy a home.
Working with Veterans United gave me a different perspective of what a lender should be. Professional, caring, great charisma and going above and beyond of doing everything right from the beginning till the end. Let's be honest, in this day and age, you hardly see this type of work ethic in the lending business, where they're all about the money and forget about those important intangibles, which in my book, makes Veterans United one of a kind. I am glad that I did my research and there was a reason why they are rated very high at around 97% of customer satisfaction. They get 100% from me for sure. THANK YOU VETERANS UNITED! You helped achieve a dream come true, becoming a homeowner after years of struggles and renting, I finally put things together and you led me to one of the biggest achievements of my entire life. I will forever be grateful to you.
Using veterans United for my loan made my experience easy. The loan officers always got back to me with any and all questions I had. I am a first time buyer over 75 years old and with the assistance and compassion I got from everyone it made my buying a happy experience. I recommend to any one who can get a va loan to use this company.
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Easy home buying process. Walk you through everything and help you understand what’s being done during each process.
Got into a nice home very fast and effective
My real estate agent shared with me she had two sales with Veterans United as the financing source. She said Gabe Marley is so much more helpful, more ready to assist
just much better all around then the other loan officer is. She said it is hard to think they are both with Veterans United. I certainly am very well satisfied with Gabe Marley as my loan officer.
Didn't have any problems that they didn't help me with or any unanswered questions.
Everything was great and they kept in touch to see if I needed anything thank you
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Experience first-hand why 355,945 homeowners give us a perfect score!
My Veterans United team made the home buying experience easy and smooth. The communication throughout the process made the purchase of our new home an experience we will share with our friends and fellow veterans. Thank you so much for serving our veteran community!
Nick and his team were fantastic and made the whole process easy and stress free!
The entire team was exceptional in completing the process. As a veteran I was pleased that they made sure that all of the tasks were completed promptly and timely.
Everything went so smoothly, and all the people I worked with were efficient and upbeat. I’m so glad I chose Veteran’s United.
Everyone was so very helpful and considerable of my time, making the closing super easy. Jacob, Anna, Gabby and others are excellent in their work.
