Rick Bridgeman was great to work with including his team. I have bought every house with him.
2nd time around in buying a home and all went well and communications between VU and buyer were excellent.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
Out of the 11 homes we’ve purchased over the years, this was by far the smoothest and most stress-free experience. We would highly recommend them.
Very easy process
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Veterans United was fantastic from start to finish. They were very patient with me as I was a anxious mess!
Very helpful Team. They are fantastic to work with. Highly recommend
Brandon and Heather did a wonderful job.
Veterans United isn’t just about purchasing a house. It’s all about putting a veteran into a home of their own. Such wonderful people to work with and they were complete angels with patience and compassion with my disability. Their kindness brings tears to my eyes. God bless.
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
This experience was my first time buying a home and I would highly recommend Veterans United.
Overall great, as always. Thanks to Ryan Kawelaske and the team for all of the support.
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This is my second time using Veterans United and if I can buy 22 more houses I would use Veterans United for all of them
The process has a lot of steps but it's less stressful with Veterans United.
Thanks Katy
While our loan coordinator was very on top of things and in contact regularly, our loan officer was not. We often got last minute notice that documents were needed the last day, but the request for the documents had been in the system for over a week. If it wasn’t for us calling, or our loan coordinator Jordan reaching out to us, we would not have been able to close on time. Our loan officer and loan coordinator did not seem to be in regular touch with each other and often times came us mixed information. This made the process feel more rushed and confusing. While our experience wasn’t awful, the lack of communication and last minute notice was frustrating and forced scrambling on our end.
Response from Veterans United
Hi Aaron,
Thank you for sharing your experience. I’m glad to hear Jordan stayed engaged and communicative throughout the process, but I’m sorry the overall coordination and communication left you feeling frustrated and rushed.
I can understand how stressful it would be to receive last-minute requests for documents, especially when it seemed those requests had been pending for some time. Conflicting information and inconsistent communication between team members can make an already complicated process feel confusing and overwhelming, and I’m sorry that added unnecessary pressure leading up to closing.
While I’m happy you were ultimately able to close on time, I understand that doesn’t erase the frustration you experienced trying to keep everything on track. Your feedback about communication, follow-through, and internal coordination is important, and I appreciate you taking the time to share it.
If you’d be open to discussing your experience further, I’d encourage you to reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy and his team is wonderful to work with. They go above and beyond to get you where you need to be. We had a little hiccup at the end with the closing documents and Billy was on top of it and we got it finished up within 24 hours. Great team.
