There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone, all the employees, that have helped me are wonderful. They are polite, diligent, and professional.
Veterans United was recommend to us by our daughter (Air National Guard) and son-in-law (Active duty Air Force) who had just recently purchased a home as well. Jodi was always available and responsive to any questions and keeping with the long checklist of all tasks to be completed. No matter the time of day or night she always kept us informed of our progress and always seemed as excited as we were as we drew closer to the closing date. We were quite surprised and love the house warming gift we received as well. Thank you all for helping achieve our goal of obtaining our forever home!
I have used Veterans United to buy 3 homes. Tommy Heller & his group are very courteous & knowledgeable. I highly recommend them.
Scott Davis and the entire team were amazing to work with. They made the process enjoyable and easy. Will always appreciate them and will always recommend Veterans United
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OUTSTANDING
Veterans United was the best experience during our new home purchase. Never had to wait for an answer to any questions. Always keeping things real time and stress free.
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We were very thrilled and excited .Everything went very well. Thanks to each and everyone involved in this adventure
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I would highly recommend Veterans United.
My team made it super easy, I should of done this years ago.
