Wei wei and Lisa helped us with more then needed and were always available for us
Best experience I’ve had with home buying process will do anything to get you to the finish line!!
I would highly recommend Veterans United.
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Great and really professional
Very helpful every step of the way. Quick response to all my questions.
Ken O. My loan officer was outstanding and was always responsive when I had questions or wanted clarification.
Veterans United has been the best experience I have had for home buying. It was your team that made our dream of being a homeowner possible. Your team was the most professional, customer oriented, and, most importantly, most caring and experienced that I have ever met. It started with the Lighthouse team and Ms Bobbie Hafford that worked with us for over a year to get our credit up to where it needed to be. She always reached out to us, kept us motivated, and kept us progressing to our goal of being a homebuyer. Once we were qualified my home loan specialist Seth reached out to us within an hour of being qualified and even though he had engagements with his family and it was late he always took the time to answer our calls, kept us informed, and kept our loan and pre approval moving. He motivated his team and even though it was late on a Friday Lucas stepped in and together we were able to be pre approved that same day. Seth Wilmes, Lucas Hassemer, and Morgan Luster always was prompt to return calls and texts and always was kind, informative and dedicated to our loan needs. Without these dedicated and caring professionals my family's dreams of owning our first home may have never came true. Thank you Seth, Bobbie, Lucas, and Morgan. And thank you to the Veterans United Team. My loan officer Seth Wilmes is one in a million. He is caring, professional, exceptionally proficient, ethical, and passionate about his job and exceptional customer service. Always available or quick to respond with my questions and I do believe he was always fully engaged and dedicated his time to me when i had the first time buyer many questions. He took the time to fully answer my spouse and I's questions fully and professionally. I will always refer Seth and his team as well as Veterans United to all of my friends, family, and associates that are starting the home buying or refinancing journey.
It was smooth and easy. Kollin and Abby did amazing helping us close early.
Ben and his entire staff was incredible to with. They made this process so stress-free it’s such a pleasure to work with people who know what they’re doing in every single one of them go above and beyond.
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Outstanding service! Thank you 👍
Thank you Veterans United, you helped us get into our dream home. Exceptional customer service, unfortunately a 10 is the highest score we can give. You all went above and beyond. Thank you all! Sincerely, The Cobb family
Way to many hands in the pot. Never know who youre talking to. I had 0 communication about an issues with my first Appraiser. 2nd appraisals finally happened. Which ultimately did not allow me to close early. Someone from here told the Appraiser they didnt need the report until the 12th and I was hoping to close early. Ended up closing the 11th. I asked a few questions about issues an never got a response back. My realitor was left out of the loop a lot. People pay ALOT of money on fees and this was very excessive. Needless to say next time I will just be dealing with a local lender.
Response from Veterans United
Hey Cameron,
I’m really sorry this process felt so disorganized and frustrating. Buying a home is stressful enough without feeling like communication is scattered or unclear, and I can understand why being passed between multiple people, dealing with appraisal delays, and not getting timely answers left you disappointed.
I’m especially sorry to hear you and your realtor felt out of the loop throughout the process. Clear communication and setting proper expectations are incredibly important, especially when timelines around appraisals and closing dates can directly impact planning and stress levels. It’s understandable that not being able to close early added to that frustration.
I’d appreciate the chance to learn more about your experience and review what happened so your feedback can be shared with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
very helpful through the whole process.
Some of the communications were slow when it came closer to closing time. Other than that everything went smooth. I'm still waiting to find out how to pay my mortgage and if the HOA dues are paid out of the impound.
