Communication was terrible and when items were needed it was not articulated properly. When my questions went unanswered I was told sorry we had refinance accounts to handle. Well they don’t have deadlines and closing dates but I do! Needless to say closing was not on time and they blamed the title company for not sending proper paperwork but the title company clearly did well in advance and I could even see who it was sent to. Do not appreciate being lied to when I asked what the problem was. A little integrity and humility goes a long way and neither were shown which ended up costing me time and money. I would never use this mortgage broker again.
Everyone involved did a fantastic job & I greatly appreciate their efforts & support!
I would highly recommend Veterans United to anyone. From start to finish they were there. Any concerns were answered quickly and professionally. Customer service was the best.
This is my Fourth transaction with Veterans United Home Loans and I am amazed at how quickly it was completed. I have already recommended Veterans United to friends and family!
I was extremely happy by the way l was treated by your team. All of you excelled in professionalism and was there for every question l asked. I would recommend your team and Veterans United to any Vet l know that is looking to purchase a home. Again, thank you for the excellent service l received.
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The whole process from pre-approval to closing went smoothly. Veterans United set me up with an excellent realtor and followed up with me regularly over the months I was looking. Once I made an offer, they set up a to do list for me online that made it easy to have everything set for closing. A few days before closing I received a card and gift box from Veterans United and was so impressed that what they sent was perfect for me and not some generic gift they might send to anyone. Throughout the whole process they saw me as a unique individual and I appreciated that so much.
Veterans United makes the home buying /refinancing process extremely easy. Bill Musik is the man. He’s helpful, responsive, and honest/straight forward.
Jerry Landrey, Loan Officer, and Stephanie Sanders, Loan Coordinator, made the process of refinancing go smoothly. Both very professional and always kept me informed (in a very timely manner) about information I needed to provide.
Great experience! Thanks for the opportunity to purchase my first home!
This is my 2nd or 3rd time using Veterans United. Always easy to work with whichever team I've been assigned and they're always responsive and knowledgeable to help the buyer and our needs.Grateful.
It a good process for the most part. I asked for something I thought simple to do ei put
my wife’s name on the deed with no explanation of why it wasn’t done is the main negative I am feeling negative about.
Communication is not good.
Response from Veterans United
Hi Jeff,
I’m sorry to hear communication didn’t meet your expectations. Staying connected and keeping things clear throughout the loan process is something we take seriously, and I regret that we fell short here.
When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
We absolutely love from top to bottom every step of this Mortgage loan process. Shout out o one of my favorite people Amanda
I was delighted with VU when I bought my first home. And I'm even more delighted with them for their help buying my second home, Nate was always there for me.
I enjoyed it. Takes me back to basic training - tell you what to do, do it, get results.
From the moment we were connected with Veterans United through Zillow, we had a fantastic experience. Everything was handled promptly, even exceeding our expectations for completing tasks on a holiday weekend.
