From many people we've talked to, the process shouldn't have been so drawn out. Not sure about recommending Vet United over someone local.
Response from Veterans United
Hi Ronald, thanks for keeping us in the loop and for sharing your experience. We understand the stress involved when an unexpected complications delay the loan process. While there are aspects of this process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is reaching out for more information and to discuss ways we can best serve you and others in the future.
My experience with Veterans United could not have been bought with all of the money in the world. I absolutely had the best professional team of men and women in my home buying process. The entire time that I was processing, they communicated and articulated everything with me. They’re all very pleasant as well as professional. I recommend all veterans choose VU…it’s a win win situation and I feel like my giving to the country has finally been returned back to me, I’m very grateful!
I wish I would have went with a local bank that did V.A loans. The process took forever and was very stressful, I would have expected a lot more from a loan company that was wanting my business.
Response from Veterans United
Tray, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. One of our Client Advocate team members has already begun to research your comments, and we will use that information as a potential learning or coaching opportunity. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Brian, Derek, and Nate set the bar high for how Buying and selling real estate should be. These guys can do it all!
Amy the loan coordinator is also outstanding. Overall everyone in the Veterans United Team were helpful and a joy to work with.
I started the journey with a very low credit score they helped me increase my score to get preapproved and then to home ownership. Scott and his team helped me tremendously, easy to work with, and straight shooters; I felt confident with them covering my six.
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i didn't know if i was going to be able to pull this threw but with my people that worked with me made it much better then i thought it would be and if i had to do it again i would go threw the same people.
We are first time buyers and Veterans United made the whole process seem so simple and easy!
Veterans United Home Loans will always have the buyers interest at heart and go the extra mile to ensure a great purchasing experience. They are people you can trust.
There are some particular Becca Kenney, who neither return phone calls as well as inappropriately address "Clients" by their first names. Granted, I realize (in many cses) many within the Dichotomy of Unidos de Estados are crass and not to mention uncouth; however, when one is working with the general public who both (indirectly as well as directly) pays their salary, there should be an unmentionable level of beholden, to both the Client as well as their Professional demeanor.
