My experience was overall amazing and I was surprised they were able to get me approved for the home by myself (without wife) - They only feedback would be once it got into manual underwriting it seemed to take longer than it should have. It could be my lack of knowledge in the process, but it seems that it should go into underwriting, they tell the buyer what is needed, buyer responds and then your done - it seemed to drag on for weeks with a need here, then a need there, kinda trickling out instead of just telling me everything needed and being done.
Their website is the best. I found it very easy to maneuver from day one. Everything clear and concise. The videos are a dream come true and their YouTube page is wealth of information. Although this was my first journey to home ownership it was very special to work with veterans united.
Tate was absolutely amazing. He always had my back and did what he could to ensure my needs were being met. He went above and beyond in helping me deal with a difficult realtor. He always told me his honest opinion and explained things in a way I could plainly understand. I could not have made it through the homebuying process without him.
Had an awesome experience! My assigned team (yes, several people available to me through text, email, and voice) made the process really easy and stress-free. I would have purchased a home a long time ago if I had known loan application and home-buying was this easy. Thank you, Veterans United, your loan process is legitimately simpler than buying a pair of shoes online!!
I'd 100% recommend veterans United for all of their VA loan home buying needs. They made it their goal to make it the least painful and least stressful process it could be from start to finish and would have late work with them again.
I have read many comparisons of Veterans United with other VA loan servicers and have wondered the end result if we were to use them. However, we chose to try applying with the competition and we were disappointed with tries that we had in applying for a VA loan.
This finally opened the opportunity to finally give Veterans United the benefit of the doubt and see what they could offer.
For buyers with credit challenges, Veterans United need to become the number one option for applying for a VA loan.
Our experience have left us as if we were walking on air when the results were achieved that we had thought was not achievable.
Having the right team to provide guidance and assistance from the very beginning, Veterans United has the right people in place to make the dream of home ownership a reality with using the VA loan program.
Bravo Zulu Veterans United and we are forever grateful for your services.
Veteran United truly made my home buying experience an easy journey. Their highly trained staff walk me through every step, from start to finish. Their communication with me were the keystone for a successful close on my house. Thank you Veteran United for making my dreams come true!
The loan team at VU is absolutely terrific. By far, this was the most seamless home loan process I’ve ever experienced. 10/10! Thank you!
I recommend looking at your options with other local banks/credit unions before settling with Veterans United (VU). We missed our first closing (several day delay) and almost our second closing date due to a lack of attention-to-detail by someone at VU. It seems they relied on their system to communicate and didn't follow-up; I had to push for direct person-to-person communication for them to figure out the problem. We ultimately went with VU because they were a mortgage company and they donate to the local community. If you don't see this benefit with VU, I suggest shopping local banks/credit unions. VU does send a cute housewarming gift after closing as a thanks for your business...I'd prefer better service.
Response from Veterans United
Thank you for this feedback Robert. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United and that means not relying on our systems and providing personalized communication. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Everyone at Veteran’s United Home Loans made us feel safe in this life changing experience. They were there to ease us every step of the way, and made sure we felt secure during the entire process. When looking to buy again I will definitely use their company again, and I will also refer them to those that need it!
