Mike led his team and ensured the whole process overall went smoothly and everyone was knowledgeable and kept things as pain free as possible. There was a noticeable difference between my previous negative experience with the USAA loan office. I’m glad my friend recommended me to Veteran’s United and Mike, and his team!
I hope to never need another finance item in my life 😂-but if I ever did- it would only be with Mason and Aidan team at Veterans United. I work in high stress environments every day, but it is NOTHING compared to what they do! I can only imagine the “lovely” attitudes they have encountered. They handled my panic texts, emails and phone calls so graciously! I greatly appreciated all of the reassurance in this process! I never would have imagined a pre qual to happen in 2 hours, nor that we would close in 26 days!!! That is all due to the diligence in their team!
I wish on that survey I could cross out 10’s and give you all 100’s, because you all were above excellent. Customer service, follow through, commitment to the job- you were beyond exceptional. You all display the example of everything we in the Air Force would say as the “perfect triad.” “Integrity, service before self and excellence in all you do!”
I am a hometown girl from BoCoMo, living in Arizona now and am so proud of this company for their service to Veterans and dedication to customers! Thank you for focusing on Loans for Veterans, thank you for the sweet gifts (socks/glasses) and thank you for the best customer service I have had in my life! I now tell everyone about Veterans United. I hope corporate management will see this letter- because you are more than perfect 10’s.
Thank you again for the absolute best service!
Most sincere thanks!
Respectfully,
Angi Fountain (USAF)
I have used VU for my original home loan and again on my refinance. Both times they extremely easy to work with and had offered up some great rates to with their extraordinary service!
Aaron and Mallory were amazing! Answered all of my questions and were always on top of everything. The online portal is also great, and easy to use. This loan process was a breeze thanks to them, 100% recommend Veterans United.
A small hiccup at the end, but otherwise, very easy to work with, and altogether a great lender. I purchased three homes, and this was the seamless yet in terms of getting the correct documents to the lender. The small hiccup at the end was immaterial to the timeline and was the fault of a 3rd party beyond the lender's control.
Though this is my first home purchase, I could not imagine working with another company. The team I had was outstanding and they truly do care about their potential home buyers. A year ago I did not think I would ever be able to purchase a home and now I am closed on a home that I never would have imagined I would live in. A dream come true for sure!
Excellent job! Good communication, friendly, and very knowledgable.
Please keep doing what you guys are doing. I would highly highly recommend and go to bat for you guys!
Great service and easy to use platform. This is our third time using Veterans United and when the occasion arises, we will use VU again.
I would recommend Veterans United to all my family and friends.
Veterans United was always looking out for me and provided support for me in many areas. I don't think you can find a better more thorough and professional group.
Veteran's United is outstanding and has great programs for veteran's. Backing veterans is backing America and that's what Veteran's United does - they truly work hard for America's Vets! I can't express enough how my own personal experience with Veteran's United was exceptional and they got the job done!
You guys really know how to do business!
The staff works with you and have your best interest, good people's on your side to reach your goal.
