The teams here are easy to reach and responsive. Everything is well explained and the software system keeps each piece clear and simple to follow.
This company does not take their Veteran reputation for granted. Aaron, Julie and the team were reliable and trustworthy
I couldn’t have asked for anything better!!!!im so happy with how everything went!!
Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.
Once the VA accepted the house I wanted and within my pre-approval it went fast. Jeffrey,the realtor, and the loan team was fast. Once the seller accepted our offer, we are in our new home 30 days later.
Veterans United team were always there to assist and make the process smooth as possible. I recommend Veterans United to my fellow Veterans.
Veterans United is very professional, very attentive, and they are available to answer any questions you may have. They are fast, and extremely efficient. I would recommend Veterans United to anyone and everyone I come in contact with.
Since I used Veterans United I have now told every vet I know to not use this conglomerate organization, that really does not care about vets. I had a loan officer lie to me through the process and requested a new one. I made a complaint but yet the complaint department told me I did not know what I was talking about as well.
Response from Veterans United
Hi Zachary,
Reading this honestly hurts. I’m really sorry that this was your experience—especially with a team that’s supposed to be here to serve Veterans, not leave them feeling dismissed or misled. You should have been met with honesty, respect, and support at every step of the process, and I hate that you felt like you got the opposite.
It’s incredibly troubling to hear that you weren’t heard when you raised a complaint, and I want to make sure that doesn’t go overlooked. If you’re open to it, I’d really appreciate the chance to understand more and take a closer look. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Thank you for speaking up—we take this seriously.
Exceptional Team and TeamWork!
Very trustworthy and great communication with every step of the process. Made it a very quick and easy process
I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!
We bought a condo back in 2021 with Ashley Khederian and everything was great. However where she really shined is the time of this review. We decided to try a VA loan through Navy Federal Credit Union because that's my main bank and I figured it would be even more streamline. How I couldn't have been more wrong. We have been looking for a long time for a cabin in a forest for like a year and half and finally found a property that checked all the boxes. Everything was great but the sellers needed to get a pre-approval letter to move forward. A week went by and the realtor said there was a couple more people coming to look at the same property and the pre-approval letter was no where to be found from Navy Fed. They kept saying it should be soon it should be soon. Getting frustrated I reached back out to Ashley and her team and they got a pre-approval the same day..... compared to Navy Fed (an approval did finally come in from Navy Fed 2 week).The process was simple and smooth because of Ashley and we got our dream place because everything is streamlined and efficient. If we didn't go through Ashley we probably would have lost our dream place to someone else and been stuck in Las Vegas in the 120 degree heat during summer.So I definitely can't stress this enough. If you have a place you really want don't go shopping around because if time is of the essence big names like Navy Federal might let you down
Everything was great from the moment I first reached out. People were quick to get in touch and share information with me, connecting me with the team I needed to find a house. Communication stayed quick and easy throughout the whole process.
