From the beginning of the search all the way to the closing, our whole team was there for all of our questions and cheering us on. We appreciate all the help, and being able to tap into all their knowledge. It made the whole process fluid. Buying a house is stressful and some things pop up, but you made it worth the while.
Veterans United made our dream come true!
Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.
Nick and his team made my PCS process so much smoother with all the help they gave.
These guys kept me on schedule to close. They made the process as painless as possible. It wasn’t painless, but they stuck with me and kept everything moving forward . Awesome group of people
It was a long process due to the Rate and Market environment. But Katy Reeder and her team did an incredible job helping me through the last 3 years of searching. I cannot thank them enough. All my questions and concerns were always met with sincerity and professionalism.
It’s the worst experience of my life, I would rather go back and fight in Iraq.
Response from Veterans United
Hi David,
I’m so sorry to hear that your experience with us was this difficult. Buying a home should never leave you feeling overwhelmed or defeated, and I hate that this process caused you that kind of stress.
I’d really like my team to have the chance to talk with you directly and better understand what happened. We are here to listen and provide support, and you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if you contact us after hours.
I had a lot of questions and all were answered in a timely manner.
I have worked with VA United to purchase my last homes and they never disappoint. The process was very straight forward and everything was completed on time. We are very satisfied with VA United, would definitely work with them again and will highly recommend them!!! Exceptional Service!
Eric and Mason were great. This was the easiest process I have ever experienced
Excellent to work with, very knowledgeable and professional, paperwork was impeccable.
Guided me though every step!
Greatly appreciated Craig and Meghan highly
Recommend!!
Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.
Heidi and her team were very professional and responsive!
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Our team was amazing. They answered our questions in depth and went over things as many times as we needed. This was our first time buying a home and the team was amazing.
Overall, great and i felt appreciated
As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
Was not the best interest rate that I could’ve gotten, but it was very good service and attention to detail when we got the ball rolling.
Veterans United made our first home buying experience as painless and streamlined as possible. We could not have navigated this process nearly as stress free or confidently without the help of Jared Wilmes and his team. Thank you so much!
I would 100% recommend the experience smooth and easy to understand/ complete tasks throughout the process. Being able to buy a property at 20 years old is a great accomplishment but would not have happened without Veterans United! The only negative I have to say is about a delayed closing our date was pushed back because there was a misunderstanding about my husbands arrival date to Hawaii, misunderstanding happen all the time and it is totally okay but I am unpleased with how it was handled. After being told that our closing date was being pushed back due to the mistake that was made by the veterans united team there was no accountability or empathy for the situation it put myself and my husband in, we ended up having to cancel and re schedule all utilities that were set up for the original closing date, we had to cancel our delivery’s to our new home that we’re scheduled to be delivered on the original closing date and we had to pay for more days in the hotel ($280) per night luckily it was only for 4 days which is not bad however the situation could have been a lot worse and the least we could have gotten was an apology.
