This is are third loan through Veterans United. Each experience has been outstanding.
Recommend fixing the app, there were times I was unable to log on. However, every person that my wife and I interacted with throughout this home buying experience was phenomenal. Professional, hospitable, and very knowledgeable, the team was able to make this first time experience very informative and stress free throughout the entire process.
Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.
Benji & Team were fantastic through the whole process! Kept us informed and everything moved very smoothly. Would absolutely recommend them for anyone looking for a home loan.
The whole process was easy and personable. There was never a moment where I felt as if my voice wasn't being heard. In fact they all worked diligently and quickly to ensure the home buying process was everything we could have wanted.
My refinance was very easy. Everything with Jake was by text email and focusing. Recommend highly
Veterans United is very professional, very attentive, and they are available to answer any questions you may have. They are fast, and extremely efficient. I would recommend Veterans United to anyone and everyone I come in contact with.
Samuel and his team did a great job making the purchase happen. We are so thankful. God bless
The team was with me every step of the way and didn't let anything fall through the way. Excellent communication and attention to my needs.
Thanks for everything
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Nick does a great job.
I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!
Veterans United was very efficient and communicated through every step of the process. Veterans United always checked in to see how the things were going. It was easy and the process was smooth. I would recommend Veterans United to all Veterans looking to purchase a home.
All around this was fast moving which for me makes me a little uneasy. We have never purchased a home before and have heard terrible stories. However, the whole team start to finish was OUTSTANDING!!! Anything we needed or any questions we had the Team was right there every step of the way. Truly appreciate all the hard work and the power team that supported us through our first time home buying process.
I am very disappointed with Veterans United and in particular, Ian Reed. The closing was supposed to be May 23rd. The paperwork was completed until the 22nd which meant we had to wait 3 business days. The closing was completed on the 27th. I sent Ian numerous emails and phone calls to make sure everything would be done by the 23rd. Ian ignored my emails and calls and didn't change the items that he was supposed to (the origination fee and the interest rate) until the 22nd. Ian has very unprofessional attitude and didn't take responsibility or apologize for ignoring my calls or not having the paperwork done in a timely manner. I would not recommend Ian Reed or Veterans United to anyone. Although, Veterans United is not affiliated with the Veterans Administration, they should treat Veterans with more dignity and respect.
Response from Veterans United
Hi Dennis,
I really appreciate you sharing this. I'm truly sorry to hear about the experience you had leading up to closing. It’s completely understandable to feel frustrated when expectations aren’t met—especially with something as big as buying a home. Delays and communication issues like the ones you mentioned are not how we aim to serve those who’ve served.
I want you to know that your feedback isn’t being taken lightly. I’ve shared your concerns with our team so we can dig into what happened and make sure we’re holding ourselves to the standard our veterans deserve. I’d really like the chance for my team to talk with you directly if you’re open to it.
You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
