Underwriting was challenging!
I worked with Lance and Kristine through the entire process and they were great. Any questions I had, were explained in great detail and very responsive. They made the process as easy as possible. The mobile app is user-friendly and keeps you up-to-date and on track! I would highly recommend.
It was great!!
This is my second home purchase. And Veterans United made the process actually enjoyable. I would recommend to anybody. Thank you for all your help.
Stacy, Jesse and Eric were awesome to work with, I have always heard it takes a long time to get a VA home loan but I closed in a little over 3 weeks.
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We still can't believe we own a beautiful home all thanks to hard work and support from Veterans United. Veterans United is staffed by people who have a family oriented approach, and that is always a breath of fresh air. The day of the closing we even got a surprise gift from our finance officers team, we were amazed how thoughtful everyone was.
I love Ms. Debie she was a Super Great help from start to finish. Sometimes I feel like I text her late and she still would respond to my concerns.
From start to finish Charles and the whole team made the whole home buying experience easy. The communication was spot on
All my questions were answered right away there was never a delay everything went so smoth Great teamwork! Thank you for everything.
Unfortunately the ball was dropped more than once for my buyer and even when the team lead took over, the communication was less than satisfactory. The day before and days of closing - we were unable to get any responses from Dylan Schatz nor Lani, the team lead.
Response from Veterans United
Hi and thank you for taking the time to provide feedback on behalf of our client
I’m sorry to hear their experience was impacted by repeated communication issues throughout the process. Communication during the final days leading up to closing is especially important, and I understand how frustrating it must have been to be unable to get responses from Dylan or Lani when timely updates were needed most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we aim to provide. If you or our mutual client would like to discuss the experience further, please do reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
My loan officer Jeff Gordon and his Team are the best in the business hands down!
Looking forward to working with them in the future.
The process was smooth and moved along quickly
Nichole and her team were fantastic. Thankful for all of the help, and assistance. Will be reaching out again in the future if I need to purchase a new home!
Highly recommended!!! From a fellow veteran Carma, Samantha and Rebecca as a team make it a mission to close and secure your loan on time! Still cannot believe I am holding the keys to my brand new home!! Thank you again
Made the process smooth and super simple would highly recommend
My third house using VU, so you can say I am happy with the transactions. Candy and Madison took good care of us.
