I want to thank the whole team at veterans united for being there to answer questions we had at any point in time of the process. I truly felt like I had someone to go to for any questions I had throughout this experience which made this whole thing so much easier.
Our VU team provided excellent service and support throughout our whole loan process, and for that I am truly grateful. Response time was always quick and answers were always provided when needed, which is important for us who were unfamiliar with the process.
Smooth process, would use Veterans United again.
James and his team at Veterans Untied were extremely helpful from start to finish. James was always willing to pick up the phone and give me a call to answer all my questions.
This is the second time I've had the opportunity to work with Veterans United. The first time to buy my home, and the second time to refinance it. Each time as been an absolute pleasure. Sam and his team are pros! Thank you guys for making our dreams possible!
Veterans United is very professional, very attentive, and they are available to answer any questions you may have. They are fast, and extremely efficient. I would recommend Veterans United to anyone and everyone I come in contact with.
Cal saved us from having a bad VU experience. When he stepped in, the process went very smooth and we felt very fortunate to have worked with him.
From start to finish, my experience with Veterans United Home Loans was nothing short of outstanding. As a veteran navigating the homebuying process, I truly appreciated the way the entire team went above and beyond to make the journey smooth, transparent, and stress-free.Every step was clearly communicated, timelines were met without surprises, and I always felt like a priority—not just another file in the system. From Meghan Kopka, my exceptional loan officer, to Michel, my dedicated Home Buying Concierge, everyone I worked with demonstrated professionalism, compassion, and a deep understanding of the unique needs of veterans.Veterans United isn't just a lender—they’re a mission-driven team who truly honors those who serve. Their commitment to service, integrity, and customer care is second to none. I proudly give them a 10 out of 10 and would recommend Veterans United to any fellow veteran looking to buy a home with confidence.Calvin
All were patient and on top of the process even though closing got delayed several times.
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I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!
Veterans United was professional and helpful throughout the entire loan process. The App made it easy to stay on top of the requirements for the loan. It was quick and painless. I am very pleased with Veterans United and will use them again in the future.
First off I had told everyone that I was closing on the 16th of May and when it came down to it. Our loan coordinator was gone and so was everyone else that we started working with. When they sent Evan in there was all kinds of problems that we should have been told about like weeks prior to closing but you all waited to the very last minute. Then on top of that the cost at closing just kept going up every time I turned around. I was told that you all even over looked the closing date like you all were unaware that we were to close the 16th.
That then took me out of contract with the sellers because I couldn't close until the 19th.You almost made it near to impossible to deal with when we are under contract and we had deadlines it's like you all didn't care about the real estate deadlines we had to meet.In my opinion this is no way to treat veterans and I still think that after all you put me through you all should have paid for our closing costs because you were the ones that screwed up and took me out of contract with the house. Or you all should reimburse us for those closing fees.You also seem to have made a big deal over such a small loan amount and all of that is unacceptable. There should be no need for half of the things I paid for because we put a ton of money down and had such a small loan.This is no way to take care of veterans at all. You all even made us homeless for a few days and that was unacceptable as well. That is also no way to treat your veterans. These veterans served to give you freedom and you make it seem so impossible to accomplish anything and that is like a punishment to the people giving you freedom.I will never recommend using the VA to anyone after what you all put us through.
Response from Veterans United
Hi Jered,
I can’t tell you how sorry I am to read this. What you described isn’t the experience anyone should have when buying a home—especially not a Veteran. Closing delays, last-minute surprises, and being left in limbo without clear communication are frustrating enough, but to hear that it left you temporarily without a home makes it that much more heartbreaking.
You’re right—deadlines in real estate matter, and it’s our responsibility to stay on top of them. It sounds like too many things slipped through the cracks when your team changed over, and that shouldn’t have happened. I also understand your frustration around closing costs, especially when you're putting a significant amount down. I know how much effort goes into getting to the closing table, and it’s incredibly disappointing to hear that we made that harder, not easier.
I want you to know we’re taking this seriously. I'd really appreciate my team to have the opportunity to talk more and make sure your experience is fully reviewed. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available 9 a.m. to 5 p.m. Central, but feel free to reach out anytime.
Most importantly—thank you for your service. I’m truly sorry this is how you were made to feel after everything you’ve given.
