Thank you for keeping us up to date with the rate changes
Thanks again guys for all of your hard work!!
For a first time homebuyers, Alan and his team were amazing! They couldn't have been more helpful with the home buying process. They made everything easy and we're a total pleasure to work with. I would recommend Veterans United and Alan's team to anyone.
Ashley Cook and her team went to the extra mile to help me with my new home and did her best and listened to what I needed to get it done. Thank you Ashley! Job well done.
I had the pleasure of working with Robert Deleeuw as my loan officer for my recent mortgage refinance, and I couldn’t be happier with the experience. From start to finish, Robert demonstrated professionalism, knowledge, and genuine care for my financial goals.Robert guided me through every step, ensuring that I understood the process and was comfortable with each decision. His communication was outstanding – he kept me updated regularly, responded quickly to all my questions, and was always available to clarify any concerns. It felt like I had a true partner in the refinancing process!Not only did he help secure an excellent rate, but he also streamlined the paperwork and made the entire experience stress-free. Robert’s attention to detail and commitment to getting the best outcome for me was impressive and truly appreciated. I’m grateful for his hard work and dedication, which made a typically daunting process easy and pleasant.If you’re looking for a loan officer who is knowledgeable, reliable, and genuinely invested in helping you succeed, I wholeheartedly recommend Robert Deleeuw. Five stars just doesn’t seem enough! Thank you, Robert, for your exceptional service!
I for sure will be recommended Veterans United to my veteran buddies in those who are still serving because there are enough hard things to process in life, but having a home to call your own, should not be one of them. If ever we were to meet this amazing team in person, dinner is on us!
I am so blessed to have worked with the Veterans United Home Loans team. This was my first home buying experience, and the team's immediate adoption into their family made the process as smooth as possible. They were continuously engaged via every platform, phone calls, emails, an easy-to-use website, etc. so that I stayed on-track. If I felt overwhelmed, they were right there to answer any questions with immediate responses, which helped eliminate any of the "unknowns" swirling around my head, which ultimately helped keep my anxiety and stress levels low.I have already recommended their services to my friends and family members and will continue to recommend them, due to my positive experience.I am grateful they are continuing to support me and my Service Dog on my homeowner journey. I know they are a phone call or email away anytime I have questions or concerns.If you are looking for an engaged and caring team of professionals to help guide and share in your homebuying experience, I recommend the Veterans United Home Loans team.
It’s easy and so streamlined. I’m truly grateful we found Veterans United 8 years ago.
My family and I are so grateful to the Veterans United team for supporting our dream of owning a home. Thank you Sam and Joel for guiding the way to home ownership so my family can I enjoy our lives, family and friends.
Veterans United was amazing the first time around. When we were ready to buy again, it was a no brainer. Choose a team that's dedicated to you and making the experience great.Loved them all. Highly recommend as we have now purchased 2x with them.
Everything was great and moving fast until it wasn’t. Sheldon assured me he would be locking us into a great rate and could offer us a 4.99 and that he’d be watching the rates like a hawk. The week before closing I get a email (not a phone call) that the rates have rose and that he wanted to lock us in at 5.99!!!!! That was so disappointing and at closing I saw that we had to buy down points 10,000 plus dollars! Sheldon was recommended by a friend and I honestly wish I would have chose the lender I was going with who was offering me a rate lower than what I got and I really feel like I was caught up in a bate and switch. Towards the end I never got a phone call from Sheldon but I did from Morgan and Alisca. I definitely wouldn’t recommend this company to any of my veteran friends or family.
Response from Veterans United
Hi Veronica,
Thank you for sharing your feedback with us. I’m sorry to hear that the final stages of your loan process were disappointing, especially regarding the interest rate and the unexpected costs at closing. We understand that securing the best rate possible is a priority for our clients, and I’m sorry that the rate didn’t meet your expectations.
I wanted to provide a bit of background to clarify what happened with the rate lock. Sheldon and the team reviewed several rate options with you during the process, discussing how market conditions can impact rates and explaining the pros and cons of locking in versus floating. Ultimately, you chose to float the rate for a period, and when the market shifted, we were able to lock in at 5.375%, which is still a competitive rate given current conditions.
We know how important communication is, and I apologize if there was any confusion or if the rate-lock process felt unclear at times. I’m also sorry if the final numbers at closing, including the cost for points, were a surprise. Our goal is always to ensure that our clients feel fully informed and supported at every step of the process.
If you’d like to discuss this further or if there’s anything we can address for you, please don’t hesitate to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Thank you again for sharing your experience. We’re committed to learning from feedback like yours to improve our communication and provide the best possible service to our clients.
I am so appreciative, for all the help I received in securing my home. I would especially like to spotlight Maureen McDermott; She went above and beyond to ensure I kept sane, and I felt like I had an advocate, a friend, and an expert all rolled into one amazing person (and the whole team). My case was perhaps more complicated than most, but I never felt like I lost hope, as she kept my spirits up and I leaned on her multiple times for updates and advice. This is my second purchase with VU, and if I ever do purchase again I will 100 percent, without a doubt, use Veterans United and given the opportunity, I will encourage anyone I know and/or use any platform to share my overwhelmingly positive experience. Thank you so much!
Some items could have been communicated better but overall it was a good experience.
Just a great overall experience being able to do everything electronically over the phone. I was still able to work and get things done. It didn't take any time at all and they stuck with me to help me purchase my very first home.
I would recommend going with United Veteran anytime. I would also recommend asking for Stephanie Batson as your realtor. We literally didn't have to do anything but find the right house we wanted and sign papers they did all the other work and made me feel so relax and not stressed .
Jennifer and I want to thank both Taylor and Kayla for keeping us in mind as loan rates came down. They saved us a bunch of money and we can't be thankful enough to them for that. They also took most of the work off our shoulders and made refinancing a no brainer! Thank you again!
