App is easy and convenient to use. Loan application went smooth. However, I do not feel I was taken care of properly, once I Accepted to proceed with loan, communication stoped drastically and my questions and concerns were not adressed properly nor in a timely manner. Other loan companies offer better customer service, the only reason I completed loan was because I was in a rush, and did not want to start process al over again.
Response from Veterans United
Hey Shalym,
Thanks for taking the time to share this. I’m really sorry to hear that communication dropped off after you agreed to move forward—that’s not the experience we want anyone to have. Timely updates and getting your questions answered should be a given, and it’s clear we missed the mark here.
I know how stressful and time-sensitive buying a home can be, and I can imagine how frustrating it must’ve felt to feel left in the dark. I’d really like to dig into what happened and make sure your feedback gets to the right people here.
If you’re up for it, please reach out so we can talk more about your experience. You can reach my team directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to leave a message anytime.
Fast responses. Efficient process. Timely review of submitted documentation. Great customer service to Jared and his Team! Thanks again Haley!!
The whole team was very helpful every step of the way. I am a first time buyer and I learned a lot about home buying for the team. I recommend my loan officer.
Jake Hanson and Brooke Doolittle were absolutely amazing. On top of everything, I was informed right away about any changes, new docs, everything. This is our 1st house, too, so it was definitely an amazing experience.
Delay on paper work last minute. Things were in order than not, confusing.
We highly recommend Veterans United. The whole process went smoothly.
It was a pleasure working Mr. Hoefelman and I couldn’t be more satisfied with my experience. From our initial consultation to the final approval he was very professional, knowledgeable, and responsive. I highly recommend him to anyone that’s looking for a loan officer.
Alex and the whole gang did an outstanding job. This was by far the easiest and best experience I’ve ever had buying a home. I cannot thank them enough or praise them enough!
Great team helping people get the homes of their dreams.
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
Outstanding Professional. I would highly recommend. Stephen helped me from beginning to end of the house buying process. Great communication and answered all my questions. His team were fantastic, and I can’t thank them enough for putting me in a new home in a new state with all questions answered. If I was to buy another home, I’d definitely will use Stephen. A+++++
Excellent support team. I had a problem uploading a file into the system, but the team was able to walk me through the problem.
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Joe, Erin and Candace we're all rockstars. The purchase of a HOUSE, one of the most mystifying and intimidating things a person can do financially, was made much easier by my team. I really appreciate everything they did.
They kept me informed and are an "Awesome" team. Very easy to talk to on phone and always had time to explain things that I did not understand. Mr. Derek and Ms. Krista are just super people to work with. Thanks again for all you did for me and my wife. If I am ever in you alls area, I got to come by and take you all out to lunch. Best wishes, Robert Hamilton
First time home buyers and veterans united made the process clear and easy.
