What a disservice to veterans! No veteran, particularly a disabled one, should have to endure this process. This is an expensive loan and the process was a very frustrating experience. The closing was extremely stressful, with mistakes in line numbers and last-minute changes in the numbers that increased the closing costs by $5,000! The interest rate swung up and down as well. Communication with loan processors was difficult. The closing was scheduled a few times and postponed the day before. Had we not asked, we would have not known. Of course, the company's agent refused to be held accountable for any of the mishaps, although we just wanted to rectify the issues and get the loan closed. Six months in, we finally closed, but it was an uphill battle. The good news is the home was finally purchased and the veteran will not have to live in a nursing home.
Response from Veterans United
Thank you for this information on behave of Ronald. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end Ronald will enjoy his home for years to come and we apologize for any confusion that may have surrounded his financial obligations. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
Joe and his team's concerted effort made my home buying possible while living in Korea . Every step of the way went flawlessly exceeding my expectations. I had a great experience of working with Lacey, Joe and Davon. I strongly recommend Veterans United Home Loans to any veteran homebuyers. Job Well Done !!
Veterans United kept us informed throughout the process, although I would have liked it to have moved faster.
We would highly recommend Veterans United Home Loans! They made our dream a reality as first-time homebuyers and exceeded our expectations. Adam and Amanda made our home-buying experience smooth and easy to understand. As much as we heard about how stressful the experience could be, they took it all away by answering questions, outlining the process, and guiding us every step of the way!
Veteran United, is really a great organization for Veterans who are looking to purchase a home. The process you go through is so laid out in a step by step format that in the end you are so satisfied you chose them for your home purchase. Thank Veteran United you guys are great!
To everyone on the team - thank you so much. You guys crushed it. I am so thankful for all your hard work and every second you guys put into making this happen. In no way could I have done this without you. Thank you!
-Dean
I haven't purchased a home in over 22 years. I was nervous about the overwhelming process, VU makes it step by step and the portal with the ToDo list is easy to understand and complete.
I would Highly recommend Veterans United Loan. If you
The whole process was simple and easy, check boxes for each individual task and helpful links on the side of the screen as little reminders for things to set up not directly related to the loan itself. Helpful and friendly staff made the process easy and fun, which sounds crazy I know but I really enjoyed talking with them.
Great communication from the loan team throughout the entire process.
If you are a veteran please use Veterans United Home Loans that are an amazing mortgage company. They were by my side at every step. Made this process so easy. Thank you so much for the hard work.
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Everyone on my team was extremely helpful! Made this process very smooth. Truly grateful to have my dream home.
Helped to make the move trouble free. Thanks!
I would recommend Veterans United to any service member or veteran trying to purchase a home.
As a military veteran looking to purchase our second home with VU was very easy and made us feel like we are part of the VU family. When we had obstacles during this time, VU was always there helping us. Without hesitation we recommend VU and the Ryan Cannon Team when considering purchasing a home.
Couldn’t ask for better experience…flawless.
