The team went above & beyond to make sure that I had all of the information & options available while I was trying to figure out my first home purchase. There were several times that I hadn’t fully understood the wording & numbers on the closing paperwork, but they made sure to walk me through step-by-step so that I felt comfortable & knew what was going on. 2 days prior to closing (the 1st time 🤦♀️) we hit a snag with the seller failing to mention that she had a lien & was in foreclosure, so there was a hold on the sale, when the team found out, they immediately called to make sure that my family & I were ok & when they realized that we were left in a hotel (5 people & a dog) for an extra 10 days, they ended up sending a package with games & goodies to try & alleviate so of the stress that we were all dealing with. The team truly was a godsend & we greatly appreciate everything that they did to help us.
I feel like I have been set up for success. There are a lot of unfamiliar details that come along as a first time buyer and again as we refinanced, and by the time I was faced with anything new or seemingly odd (again, unfamiliar territory), Brad had already given me a heads up on what to expect. I felt well prepared and supported. Therefore it was no surprise to get calls around the time I did as a heads up that I could refinance. I did not feel pressured, just informed, and once again the process was totally smooth. Considering the initial sale was full of speed bumps (to put it mildly), my mortgage experience was the easiest part. Great support from Veteran's United, and I tell any eligible friends I can to give you guys a call first.
It was my first home and it was super easy. They took care of the heavy lifting and went above and beyond to make this a good experience.
Veterans United makes the home buying process easy! They are all so helpful and friendly and always willing to help with anything you may need! I would definitely recommend them to anyone!
I have already told 2 friends to talk with John Lucas because he was so professional!
Jeff Magsamen and his Associate Christie Thomason did a terrific job in getting all of the paperwork on a timely basis, keeping us informed about inspections & appraisals.
The final papers signed and ready to close all were correct and on time.I can't speak highly enough about the professionalism of this team.
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This is our second refi with Veterans United and we worked with Joel and Chris for both. Each experience consistently exceeded our expectations. Keep up the great work and superior customer service!
We look forward to enjoying our new house!
