Start to finish, our experience with Veterans United was awesome. Jake and Holli and Bryan were incredible, super helpful, always available, and made the whole process way easier than we expected. We always felt informed and supported, and everything moved along smoothly without any surprises. Buying a home can be stressful, but this team really had our backs the whole way. Highly recommend!
Every step of the way I felt taken care of. It was a very stressful experience, and Dan and his team did a great job of guiding me through the process. I appreciated the visual "to-do" list so I knew exactly what information I needed to provide.
The team was attentive, considerate of my personal choices and ensured everything to be smooth. We enjoyed working with our team, they took care of us and answered all of our concerns.
I truly appreciate Veterans United.
Thank you all for ruining my life, you all sold me a lemon and told me tough luck. I went in on this not knowing anything, and was completely taken advantage of. After private inspection and following the VA home loan guidelines you all sold me a summer cabin and passed it off as a 4 season home. The interest rate was conveniently raised from 6.5 - 7.2 at the last minute. After 5 months of living here I have spent $3500 on heat, because the cabin doesn’t hold heat, and I have permanent cold damage to my toes from arriving the winter. I’ve have to get a new roof put in the home because the roof that passed all your inspections didn’t qualify for home owners insurance. It is cold inside as it is outside here, and you sold me this home for a soon to be foreclosure.
When I called about this, all of this, your company told me tough luck, there’s nothing we can do for you. The state of Maine told me they’d help but then forgot about me, there’s nothing department of veteran affairs home loan dept told me there’s nothing they can do for me, and pretty much that I’m an idiot.
If I could go back and give this house back and make things they way they were before I called you all I would, since that is impossible I want to congratulate you, for treating me like a number just like everyone else. A check in the box, whose entire life is soon to change because I am already behind on monthly payments because all my money went toward heat and surviving the winter.
When you inevitably take this house from me, I will be left homeless with awful credit. That moment will happen during your 9-5 job, when you get to go home I will be homeless.
Thank you for ruining my life.
The best part is when you sent me a congratulations gift. For context, before purchasing this lemon, I had to put down my cats due to a debilitating gum disease, both of them the same day. I had mentioned this to someone during this process. The gift you sent was a name plate with one of their names.
I hope that the universe works against everything you all do, so you won’t be able to destroy anymore lives like you did mine.Thanks for never listening to me, and rushing and pressuring me through this process, and congratulations for picking on the guys that are trying to just get by with what they’ve already gone through.
Response from Veterans United
Hi Justin,
Reading your review was heartbreaking. I’m so sorry for everything you’ve gone through — from losing your pets, to feeling misled about the home, to now facing financial hardship and physical health challenges. That’s an enormous burden to carry, and I hate that you're feeling like you were left to carry it alone.
You deserved to feel heard, supported, and fully informed throughout the homebuying process — not rushed or pressured. It’s incredibly upsetting to hear that you’re questioning the condition and livability of the home after closing, and I can see how all of this has made what should’ve been a fresh start feel like anything but.
Regarding the gift, I want you to know it came from a place of compassion. Our team remembered your story and hoped to honor something meaningful in your life. I’m so sorry it came across as insensitive — that was never our intention, and I hate that it caused more pain.
While our ability to intervene after closing is limited, especially with property condition issues, I still want to do whatever I can to support you. If you’d be open to it, I’d like one of my team members to talk through your concerns and walk you through any potential next steps — whether it’s getting in touch with the VA, your inspector, or other professionals who may be able to help.
You can reach my advocates directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, and if a conversation doesn’t feel right now, just know that we’re here when and if you’re ready.
I was hesitant to work with these folks but it worked out to be one of my better decisions.
I had to supply a lot of documentation, termite reports, financial records, on and on.
I must say that the way they were able to import data was very good and made the process that much better.
All you need is a computer, a printer with document scanning and access to your records and you can get this done. If you are on the fence,, I'd say go for it....you have nothing to lose.
Working with Veterans United far exceeded my expectations! At no time did I feel like I wasn't being fully supported in this process. I was always kept fully informed every step of the way. Thanks to the team for making my home buying experience pleasant.
Very easy online process. Didn't even need a realtor since it was new construction. We closed in 4 weeks from the time we found our house but Veterans United was ready in 2. Hopefully, I won't be buying another home anytime soon but if I do, I'll be using Veterans United again.
I would highly recommend Veterans United. The entire experience was positive and I have never worked with a more professional team.
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The whole team was just awesome.
The worked together knowledge passed on to each other. Every single one was caring.
The whole team was extremely good with us. We had a pleasant experience with this entire process and we got a fantastic home!
Veteran's United has made the home buying experience very pleasant! I love the online tools and makes it easy to submit documents and keep myself up to date!
As a first home buyer I was scared and really didn’t know what to do! But a big thanks goes out to the team because they helped me understand step by step and was patient with me while going through this process!! And now I’m a homer owner of a beautiful home!! Thank you!!
Julian, another outstanding individual. He was great if there was any changes he was in contact with me right away. Nothing ever caught me off guard with him either. He made sure that I understood what was expected of me. I can’t say enough good about this individual this was the easiest Loan I have ever gotten. With Ross Julian and your whole team I want you to know that this old man, thank you from the bottom of his heart. God bless you all.
I am amazed at how easy the process was. The team had everything covered. And, they covered everything flawlessly! The only real stress was signing on the dotted line. I highly recommend Veterans United!
Highly recommend Tim, his associates, and the company.
