A+
It’s all about money and not slowing down to listen to the customer. I should’ve went with my realtor’s recommendation. This loan officer DID NOT LISTEN to what I requested and everything was more than expected the entire way through. Veterans shouldn’t be treated as guaranteed money.
Response from Veterans United
Thank you for this feedback Tracey. A member of our Client Advocate Team has left you a message for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time, it can feel like you are not being heard; that would never be our intent. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
I work night shift and the whole team was very efficient and willing to work with my hours of communication. Everyone was very professional and kind through the entire process, even once it was complete with congratulations and follow up checks.
My wife and I would like to thank the entire team at Veterans United for making our first time home buying experience a pleasure! We were beyond satisfied with the honest and valuable customer service we received during the entire process. Our home is everything we dreamed of and more. Thank you, from the bottom of our hearts for helping us buy our first and forever home! We are so grateful and couldn't have asked for a better team!
Thank you to the entire team I was indecisive and not too knowledgeable of the home buying process but they were all extremely kind and caring and took time to explain every step to me while making me feel like they wanted the very best for me they all need raises and bonuses
No, we are too busy moving! But thank you!
Over all was a different experience. Had some really high highs and some low lows. My first go around just felt more like a used car salesman pitch almost, but Ryan took over and sealed my deal with a realistic mortgage. I would recommend VU to anyone but I would tell them to stick it out
For the second time, our home purchase through Veterans United was a breeze, thanks to Jake Hansen and Brooke Doolittle! We would recommend Veterans United to all our friends and family.
Joe and his entire team were fantastic to work with, 6 months ago I would have not thought owning a home was possible! Could not be more happier with the service and attention that we received ! Thank you for making our dream a reality !
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Buying a home is a terrifying and surreal experience and the end result is that you get to buy the home that you want. I thank Veterans United for my first time experience!
Our experience with Veterans United home loans has been great. I recall when I ask Matt if we could qualify for a larger amount due to homes being taken in a rather quick manner. Matt was eager to assist us and I qualified for the amount needed. As a veteran I would just like to say "thank you" for everything you've done for us. I'm a retired reservist with 28 years of service in the Air Force and as we say in the Air Force "Aim High" you guys have really accomplished this.
The whole team has been a joy to work with. First from buying our house to the refinancing process. They answered all of questions. Can thank you people enough.
