Everything was great until the day before closing. The clear to close was not given in time for whatever reason. So closing was pushed two days. We arrived at the closing office at 10am as we were signing the paperwork we noticed one of the forms had a misspelled name. The title company reached out to Veterans United and they stated all documents had to be resigned. Knowing this you would think we would be prioritized but no. After resigning they uploaded the documents to you guys and it took entirely too long. I reached out and was told the title company sent the paperwork to the wrong bank, which I do not believe. Then I had no choice but to leave for other obligations I had. I left without my keys or anything to the house. For whatever reason feet were being dragged on the paperwork. I received the paperwork and keys by the end of the day.
Response from Veterans United
Hi Brian,
I'm sorry your homebuying experience ended on such a stressful note. After everything that goes into getting to closing day, it's understandable that unexpected delays and document issues would take away from what should have been an exciting milestone.
I can imagine how frustrating it was to have your closing postponed and then spend part of the day waiting for everything to be finalized, especially when you had other commitments and couldn't leave with the keys to your new home. That's not the kind of experience we want our borrowers to have.
I'd appreciate the opportunity to learn more about what happened and review your experience with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Congratulations on your new home, and I hope we'll have the chance to speak with you.
Sincerely,
Claire S., Client Relations Manager
Every person I had contact with was very nice a professional. They explained every question I had very quickly. They made the experience very good. I would recommend them anytime.
Great to work with! Super smooth and closed on time!
I worked with Chris and his team for my original VA home loan and my refinance. He and his team were communicative, thorough & thoughtful. I always felt like a priority to them versus just another number. As a single mother I really can’t thank them enough for their great care and consideration. Many thanks!
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Shelby was amazing throughout the entire process! She not only demonstrated that she had immense knowledge on the entire process, but also thoroughly walked me through the process and helped me in every way possible. She was also extremely polite, encouraging, and professional. I could not have asked for better help! Thank you, Shelby for all that you do!
First time homebuyer. Pleasant experience, and would choose again in the future.
Our agent Sheldon and his team were great and provided top-notch service during our home by process. I will highly recommend veterans United to any of my friends or family members
Thank you to everyone on the team that made my homebuying process a breeze!! You guys rock!!
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
Billy and his team did an amazing job helping me close on our new home in Texas. We had very limited time to work on it, and his team knew this from the start. They were very prompt and on point with their response time to all issues that popped up. I was very happy with everything that they did for my family and me. I recommend Veterans United to anyone looking for a professional group when buying a house.
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Veterans united made the process so easy and quick. They stayed on top of everything and got us our dream home in less than a month.
We’ve worked with Ryan K and his team twice, and had a great experience both times. Their responsiveness is phenomenal and no concern is too small. If we buy another property in the future, we’ll contact Ryan first. We’ll also recommend him to anyone looking for all mortgage lender, especially veterans. Thank you, Ryan, for guiding us so competently through the process.
Jessica was amazing. The rest of the staff was great as well.
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
Drew Tee and the Veterans United Team were great to work with! We are a dual military family and they were very flexible, patient, and responsive with us. We had so many questions throughout the process, but they got us answers in a very timely manner to confidently buy a home.
The team was great and helpful answering questions whenever asked. Would’ve been great to go through things a bit more step by step being it’s our first time. If buying again would recommend using VU due to everyone being there when needed.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
Response from Veterans United
Hi Jonathon,
Reading your review, it's clear how frustrating this experience was for you. I can understand why you'd be disappointed after relying on information that later changed, especially when it influenced important financial decisions. It also sounds like the way your concerns were handled afterward left you feeling unheard, which only added to your frustration.
Every borrower deserves clear communication and guidance they can rely on throughout the homebuying process. It's disappointing to hear we didn't provide that experience for you.
I'd like the opportunity to learn more about what happened and review your concerns with you. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
