There's just SO much that I can put here... from Jon Abernathy, Beau Roberts, and Kimberly Moravec, up to and including Matthew Fitzgerald... I just don't have the vocabulary to THANK EVERYONE enough. The way Laura & I were treated... ALWAYS in a kind, and timely manner. That meant a LOT to me. With THAT as the forethought of the whole process (and throughout!) it made the process SO relaxing. YES... there was bumps in the road, but everyone listed above helped us get painstakingly through them!
The verbal walk-throughs on applications, signatures needed, to understanding the stresses of the what/where/when/why of being naive about things.
THANK YOU TO ALL OF YOU whom assisted me and Laura in this transaction. We're SO blessed and appreciative. I WOULD like to send cards/gifts (you like flowers Jon?) of appreciations... but I don't have addresses to do so.
Veterans United was very helpful in the entire home loan/home buying process and helped to walk me through each step as a first time home buyer.
Excelente servicio, amabilidad, atenci
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
It was good over all
Underwriter was still asking for documents the day before closing because they could not follow directions or read the notes on the loan. First loan team had to get fired because they went AWOL and would not respond to anything. Had to pester loan officer for a closing amount to make the transfer. Giving a closing amount 24hrs prior to closing is unacceptable as most banks can take 1-3 days to complete a wire transfer. Additionally, the loan officer was not responsive until the final hour when we were close to closing and they realized everything was teetering on the edge.I had none of these issues when using homestar on my last home. It added a ton of uncertainty and extra stress to the process. I will tell everyone i know getting a VA loan to run away from VU.
Response from Veterans United
Hey Bryan,
Thank you for taking the time to share your experience. I'm sorry to hear the loan process was so stressful and that communication and timing concerns left you feeling uncertain throughout such an important milestone.
I understand how frustrating it can be to receive requests late in the process, struggle to get timely updates, and feel unprepared for key closing details. We strive to provide a smoother experience than the one you've described, and I'm sorry we fell short of your expectations.
I appreciate you sharing this feedback. Experiences like yours help us better understand where we need to improve. If you'd like to discuss your concerns further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Veterans United Home Loans, Melissa, and her team was a great experience for my husband and me. They were organized, professional, and communicated clearly throughout the entire process, ensuring we always knew what was needed from us. The loan process moved quickly, and they made everything as smooth and stress-free as possible. We love our new home and truly appreciate the support and guidance we received along the way. We would highly recommend Veterans United Home Loans, Melissa, and her team to anyone looking to purchase a home.
Recommend an initial call to explain how the app works and what the "To Dos" are. I had to send an email to have someone explain the "To Dos" even though they were self explained. Still need someone to guide me through it in the beginning, and once I was used to them, I was good.
Buying a home wasn’t supposed to be this easy. The VU team was responsive, engaged, and friendly.
The whole team at veterans United did a great job for me
I had a great experience with Veterans United. The communication was excellent from start to finish, and the team was always quick to answer questions and keep me updated. What impressed me most was how fast everything moved—we went from deciding to buy a house to closing in less than 30 days! The entire process was smooth, stress-free, and well organized. I highly recommend Veterans United to any veteran looking to buy a home.
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
Dan Perry is the best.
i honestly had the absolute best team. super helpful and accommodating and being a first time home buyer i was super stressed and they made it more like a smooth ride for me
Great, detailed, caring and pleasant to work with!
Ready to see for yourself?
Experience first-hand why 371,779 homeowners give us a perfect score!
Great experience
This my second home purchase working with Whitney. She is always so helpful and pleasant to work with.
They helped me through the whole process and got me a great home!
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
I always recommend Veterans Home United to everyone.
Your team was awesome. All were extremely professional and knowledgeable. Questions were answered promptly.
