Meh…. I wouldn’t use you again. Thank you. Too many days. Cost me too much.
Response from Veterans United
Hi Darrell,
I’m really sorry to hear how frustrating this experience was, especially when it came to timing and cost. I understand how delays can add up and leave you feeling this way, and it’s disappointing to know we didn’t meet your expectations.
Your feedback is important, and I’ll make sure it’s shared with the right teams. We’re always working to improve communication and efficiency so experiences like this don’t happen. If you’re open to it, I’d appreciate the chance to learn more. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Devin C. was fantastic to work with. He was very communicative and kind.
My loan team was great and made the process hassle free.
It was a pleasure working with Matt Hines and Blair Roberts. Both were very knowledgeable, professional, and responsive.
A great team that's very easy to work with. They'll be my team for my next house as well.
It works well, I can’t speak for every team but mine was responsive and very helpful and thoughtful. Even working 6 days a week we made it happen. Thanks all!
Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
This was me and my wife's first time refinancing our home, and Mike and team did a very good making the process very streamline and easy for us 10/10.
Shane, Diana and there team were an excellent fit for my family very good at communicating and helping me understand the process.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Way too much paperwork.
Thought y’all were starting a paper library.
Adam was amazing every step of the way! Couldn't ask for anyone better! Thank you Adam! Truly!!!!
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I had a wonderful experience with Veterans United. Everyone was so communicative, helpful, and reassuring. Brandon and Keri, who dealt with the nitty gritty of the process were amazing.
Quick and caring
Chris and his team were great to work with, they made everything so easy. Thank you Chris and your team.
Great help
Great experience 10/10 would recommend to any veteran looking to purchase a home
Awesome people, very helpful, my credit wasn't quite where it needed to be, but I listened to their advice to a T and sure enough ended up closing exactly timeframe I was looking for!
Ali and her team were truly amazing! They made our homebuying experience completely stress-free. We especially appreciated how organized and communicative both Ali and Ashley were throughout the entire process. We’re incredibly grateful!
