We continually experienced emails being sent to incorrect parties, emails addressed to other potential loan clients, incorrect realtors, legal offices, etc. We kept asking that Veterans United be more careful with communications and these requests were ignored.
Response from Veterans United
Hi Roland,
I’m sorry for the frustration and concern these communication issues caused. I understand why repeatedly seeing messages sent or addressed to parties you didn’t expect, especially after raising the concern, would be troubling.
I’d like the opportunity to learn more about what happened and make sure your concerns are reviewed appropriately. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Brad worked so hard!! Thank you so much.
We were very pleased with the way Samantha and Hope walked us through the whole process of getting everything that was needed to get to closing.
David was amazing. Very knowledgeable and always available to answer any of my questions.
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Experience first-hand why 381,501 homeowners give us a perfect score!
I can't thank Wyatt Robertson enough for helping us close on our home! He did an amazing job comparing rates to find us the best possible option and took all the stress out of the mortgage process. Wyatt patiently walked us through every piece of paperwork and ensured we fully understood all the numbers before signing. He was highly professional, incredibly responsive, and it was very clear he genuinely wanted the best for me. We appreciate every thing Wyatt did for us!
I expected and requested the final closing costs days before they were made available. I wanted to spend more time reviewing them and asking Garet Barry questions about them. I would suggest if possible that final closing costs be made available at least a week in advance of the closing date.Although, I wasn’t happy with the wait for the final closing costs, I was extremely happy with the speed of our closing!
Loved how quick easy and painless the process was especially for being a first time home buyer. All questions answered in a timely manner.
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Brittney White was very helful with the closing process. She even expedited the closing process so we could have an early closing. This was my third closing with Veterans United and Eric Hermann. He has always put together the right team to make the process smooth and the least amount of stress. I've always appreciated his knowledge as I've reached out to him many times for questions.
Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!
Keeping the buyer more in the loop, there was a couple small things that where asked about in the beginning, that weren't addressed causing a weeks delay and extra $1,300 investment fast to get the water to pass . If it would of been addressed in the beginning there wouldn't of been a delay and the extra $1,300 may of been substantially less, being able to do it myself...
Dane was excellent and was more than helpful along the way. Would highly reccomend
Overall the experience cradle to grave to take out a remodel mortgage with Veterans United and with Ted and team was wonderful, easier than I expected
