Helpful all the way through the process
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
Kendall was an amazing loan officer and a pleasure to work with
The entire team was wonderful and went out of their way to work with us, even when issues developed on our side. We appreciate the work they put in for us!
Joel was great and got the job done despite all the set backs from the veterans association! Big thanks to Joel and his team.!!👍
Get excellent communication and advice always went out of his way to be accommodating and truthful about the whole process of front. Definitely made this process the easiest ever.
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The whole process was very easy
Veterans United really made the process as stress-free as possible. They were quick to respond with any questions that I had and were professional and helpful.
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
thank you to all
But I would tell them they have to have alot of patience
Response from Veterans United
Hi Christina,
Thanks for your feedback. I'm sorry the process felt like it took so much patience. I'd like to learn more about your experience and see how we can improve. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I really enjoyed and appreciated the personal message included with the coffee cup and Roosevelt coffee which is quite good by the way. I couldn’t be happier with the attention to detail because I definitely mentioned drinking and buying this house for my son and I(his mom is coming too now :)) and it really just speaks to the gregarious and friendly spirit of your employees, all of which were great. I will say though that Ellis was the first I talked to when I called last year late 2025 and yeah he’s great and I would definitely utilize your company again and/or refer other potential home buyers to your service.
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Excellent help!!!
Very good experience. Julia Cobb was an incredible loan officer. This was our second time working with her and she was exceptional.
Overall this was an exceptional experience! Thank you to the entire team!
Kelsey and Justin were amazing. They were very patient and thorough. Their attention to detail and great communication made this process go smoothly. I will certainly recommend them and will use their services again.
Victoria was phenomenal, however, I was placed with 3 different loan coordinators due to vacations, being off, etc. This was incredibly frustrating knowing who to work with and what needed to be done and who to coordinate with. I would highly recommend releasing what inspections and criteria need to be accomplished at the beginning rather than half way through the inspection period as well.
Amazing people who care about the people involved in the home buying process. An a solute pleasure to deal with through the buying process.
