This was an easy process.
Nick Holman and his team did an amazing job. Was available day and night. Answered all questions with professionalism and tenacity. Was able to make buying my first home very simple and easy and allowed me to get the best bang for my buck. Would recommend the team to anyone whether it be a first time home buyer or a multiple property owner. Very appreciative for all their hard work.
My loan team was great and made the process hassle free.
Wonderful folks worked with me the whole time and answered any and all questions I had patiently.
Veterans United and specifically Jake Frogge really went above and beyond to help me with my home purchase. It took three weeks from the first time I talked to Jake to close- I’m beyond impressed and would definitely recommend.
I had a great experience overall, and I want to take a moment to give a well-deserved shoutout to Justin Menard. I know this review isn’t specifically about him, but he played a major role in making the entire loan process go as smoothly as it did.Throughout everything, Justin was consistently responsive, knowledgeable, and easy to work with. I was going through a big transition getting out of the military while buying a home, and he made sure I always had a clear understanding of what was going on. Anytime I had questions, he took the time to break things down in a way that was straightforward and easy to follow.What stood out most to me was the level of effort he put in. It never felt like I was just another loan — he genuinely cared about helping me make the best decisions and put me in a good position. He went above and beyond more than once, and that kind of support makes a big difference during a process like this.I’m very thankful for everything Justin did to help me through it. I’d highly recommend him to anyone going through the home loan process.
During the entire process which, by the way was quite easy, we had numerous contacts with the team to ensure we were informed and up to speed with the process. Finest loan process I’ve experienced in 50+ years!
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I would highly recommend Aaron Mansfield as their person of contact. He never gave up, was always on top of everything. And he always called me Brother.
Overall, I had a great experience with Veterans United. As a first-time homebuyer, the process can feel overwhelming, but my team made everything clear and manageable. They were responsive, supportive, and always willing to answer my questions. I’m very grateful for their help throughout the process and would definitely recommend them to other veterans.
Meh…. I wouldn’t use you again. Thank you. Too many days. Cost me too much.
Response from Veterans United
Hi Darrell,
I’m really sorry to hear how frustrating this experience was, especially when it came to timing and cost. I understand how delays can add up and leave you feeling this way, and it’s disappointing to know we didn’t meet your expectations.
Your feedback is important, and I’ll make sure it’s shared with the right teams. We’re always working to improve communication and efficiency so experiences like this don’t happen. If you’re open to it, I’d appreciate the chance to learn more. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Devin C. was fantastic to work with. He was very communicative and kind.
It was a pleasure working with Matt Hines and Blair Roberts. Both were very knowledgeable, professional, and responsive.
A great team that's very easy to work with. They'll be my team for my next house as well.
It works well, I can’t speak for every team but mine was responsive and very helpful and thoughtful. Even working 6 days a week we made it happen. Thanks all!
Great experience 10/10 would recommend to any veteran looking to purchase a home
Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
This was me and my wife's first time refinancing our home, and Mike and team did a very good making the process very streamline and easy for us 10/10.
Shane, Diana and there team were an excellent fit for my family very good at communicating and helping me understand the process.
Way too much paperwork.
Thought y’all were starting a paper library.
