Everyone was very great! Super helpful and helped me out with all my questions and gave me quick, direct answers that were easy to understand.
I did not receive any options to get my mortgage to my desired need. I had to research options to get my mortgage close to what I desired. Lender officer went on vacation towards the end offer making it hard to trust the companies concerns of my needs to meet the loan payment for the future..
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
Adam and his team, including the underwriter, were excellent. They persisted through many obstacles, giving great guidance and advice on how to navigate a uniquely complex purchase, and were able to bring it all the way to closing.
Fast, easy, and very professional
The process was super easy
Ryan is in the top 1% of what he does.
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Tyler Oakley and his team are amazing!! Quick responses. Answered all my numerous questions. Great attention to detail. I can’t say enough good things about their work!!
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
On July 1, 2026, I received some of the best news of my life—I officially became a homeowner!I thank God for blessing me with an incredible Veterans United team: Kris Ball, Ashley Crump, Nicole, Lliam Ross, Steven Dudley, and Jason Cheperdak. From start to finish, each of you made this journey smooth, memorable, and stress-free.You answered every question with patience and professionalism, never making me feel like any question was unimportant. Your guidance, encouragement, and genuine care gave me confidence throughout the entire process.As a proud U.S. Army veteran, I give Veterans United my highest recommendation and a 100% approval rating. If every veteran receives the level of service I did, then they are truly in great hands.Thank you for making my lifelong dream of homeownership a reality. God bless each of you!
I specifically asked for the review page that’s how great my team was. Excellent service all around, as a first time buyer my team did an exceptional job walking me through each step and we moved along in our process.
EXCEPTIONAL SERVICE............
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My team was very thorough and transparent about all the paperwork needed to process my loan as quickly as possible. They were friendly, knowledgeable, quick and responsive to all my questions and needs.
Overall this was an exceptional experience! Thank you to the entire team!
Miguel and Keagan we’re excellent. They followed up on all matters and responded promptly. When they needed to research an answer, they did their due diligence in getting the information that was required and providing it back to us. We had a great experience.
Do not respond quickly and will have to push your closing date multiple times due to poor communication and lack of attention to detail.
Response from Veterans United
Hi Klare,
I'm sorry to hear your experience was frustrating. Delays and poor communication can make an already stressful process even more difficult. I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
