I had to submit multiple documents more than once. I also kept having to submit documents from my other loan through the same company. It was ridiculous
Response from Veterans United
Hi Rudy,
Thank you for sharing your feedback. I'm sorry to hear how frustrating your experience was. I understand how inconvenient it would be to repeatedly submit the same documents, especially when you also had to provide information from another loan with us. That isn't the smooth process I want anyone to have.
I appreciate you taking the time to let us know about your experience. Feedback like yours helps us identify opportunities to improve both our communication and our process.
If you're willing, I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
fast response
Nick Laws keep me informed about all the things I have to do and follow and all the paperwork necessary for me to get the loan
Ryan and his team were great throughout the entire process! I received multiple compliments from the seller’s realtor as well on Ryan and his team!
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
Amazing!
From beginning to end veterans united made the process easy the communication was impeccable Darin Jobe returned my calls, explained everything down to the numbers and letters the whole team I had was amazing.
Listen up, working in the military puts you at a faster pace. A lot of civilians don't understand our systems. Celena comes from a military family background, and she gets it. As a first sergeant in the Signal Corps with a high demand for efficiency and a can-do attitude, Celena's outstanding support saved me from getting so frustrated with the civilian systems' shortcomings. Bottom line up front (BLUF): She gets it, and she gets your item done.Use Celena’s services, save yourselves the headache, especially when you need attention to detail that will get your loan there. She may have a slightly higher charge than others; the charge is not comparable to the headache, and flash-bang other lenders promise you. Hey, I spent 26 years plus in the Army (be-all-you-can-be), and my troops respect and trust me. Be patient, send your documents, use nice words in your follow-ups, and she gets it done. Hey, this high speed got parents and grandparents in the military. She knows paperwork and understands that troops give a lot of their life and time to serve; that we deserve someone who listens; she listens and responds.
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Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
The entire staff was professional, very thorough, accommodating and most importantly, kind.
Eric was the agent that helped walk us through this Loan with to get the veterans. Loan gave good advice helped me with every question I had and walked me through all the things I thought were monotonous. Thanks Eric. We really appreciate it.
Veterans united as a whole is a wonderful device for Veterans to use. I would recommend doing research on the associate given to a client or letting the client choose whom they want.
Response from Veterans United
Hi George,
Thank you for sharing your feedback and for your recommendation of Veterans United Home Loans. I'm glad to hear you see value in the services we provide for Veterans.
I also appreciate your comments about being matched with the right loan team member. Every borrower deserves a positive experience, and feedback like yours helps us better understand where we can improve. Thank you for taking the time to share your perspective.
If you'd be willing to tell me more about your experience, I'd appreciate the opportunity to learn from your feedback. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
My team was the greatest and did above and beyond in helping us reach our goal. Would definitely recommend.
Thank you Veterans United and all the staff that helped me in accomplishing my goal in purchasing my house. Madison and Sarah were very patient and worked to push the process thru with very few hiccups. I will recommend Veterans United to any veteran looking to purchase a home.
I worked with Alex Horn. He helped me out during a time of huge change ans constant flux. Things did not work out with the first lender we opted in to. But Veterans United and Alex stepped in and got right to work. Super professional and efficient.
