Shane Martin and his team were very knowledgeable and responsive. Purchasing a property can be very stressful. I would definitely recommend Veteran's United!
Our second time using veterans united and still a seamless process! Thank you again!
My loan team was awesome. They guided me every step of the way to my forever home.
I worked James Walrod. I had a great experience. I felt respected and he understood my needs as a first time home buyer
No integrity, no honor was the worst experience as a first time homeowner. Should never be this difficult.
Response from Veterans United
Hey Johnny,
I’m really sorry to hear that your experience left you feeling this way. Buying your first home should feel exciting, not exhausting and discouraging. I can understand how frustrating it would be to go through a process that felt far more difficult than it should have.
We never want anyone to feel unheard or unsupported during such an important milestone, and I appreciate you taking the time to share your perspective. I’d welcome the chance to learn more about what happened and see if there’s anything we can do to help address your concerns. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The people at Veterans United are great. They know all that needs to be done to get you in a home using your VA benefit. A real pleasure to work with!
The whole team was easy to work with, explained in detail specifics and answered all questions promptly
Loved working with Hannah and Ben. There was a snafu with the appraiser, but was not their fault. Will use Veterans United - and Hannah and Ben - again if needed!
Todd Keicher and Ben Lake were phenomenal in helping us buy our dream home. They responded quickly and answered all of our questions. VU's portal made the whole process very easy.
My only regret is not reaching out to them sooner. They made the entire loan process effortless—from our first conversation all the way through closing. Their responsiveness and consistent communication gave me complete confidence every step of the way. I can’t say enough good things about the entire team. Bravo Zulu!
I have no complaints! Everyone on this team deserves a raise or a promotion!
Working with Veterans United on the mortgage for my new home was pain free. I was kept apprised every step of the way. They let me know what they needed and in some cases where to find the info on the VA site.
I felt like I was part of the team always. They were responsive to my needs and reassured me that everything was on tract. I especially enjoyed working with Grace my personal concierge, who was available to me for all the non technical parts, but she was very helpful pointing me to additional resources.
Overall, one of the best experiences I have had! Thank you to my outstanding team!
Nate was the best part of my whole experience. He was very professional and extremely helpful.
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This was the best closing experience that I’ve ever had.. Thank you Moya, Cole, Celeste ( Chicago Title), and Richard ( Realtor)!!
Great experience the team was very helpful and involved. thanks Charles And Nicole you made this easy and fast experience
Could have done it without my Team!
Team Kait & Team Katie
Tommy, Carrie, and Kole were an exceptional team and I honestly could not have had a better experience with them. They helped me and answered every single question I had. They even went the extra mile and gave me contact information to set up all utilities for my new home. If you have any one of them on your team, you are lucky to have them!
I already recommended to a friend.Kyle and Jenny were so great to work with. They were friendly and capable and answered any questions I had promptly and with a lot of knowledge.
They made the whole process super simple and answered any question I had!
