Debbie was amazing and made the buying process so much easier and smoother. She guided us through the whole process and answered every question we had. Highly recommend!!!
Hanna Schwartz and her team were really awesome and working
You all did an amazing job! There was good communication, and everyone made the home buying experience so much less stressful. Thank you for all your hard work. We couldn't recommend Veterans United enough!
Outstanding experience, once again!We first worked with our loan officer, Hunter Hukari back in 2019 for our very first home purchase, and when it came time to buy again, reaching back out to him was an absolute no-brainer. Just like the first time, Hunter and his team were amazing to work with.Hunter is incredibly knowledgeable, personable, and genuinely awesome at what he does. He has a way of making the entire process feel completely seamless and stress-free. He is a massive asset to Veterans United and an invaluable resource for veteran home buyers. Because of Hunter, we will continue to be lifelong Veterans United customers. We can’t recommend him and his team highly enough!
I would recommend Veterans United.
I can't say enough good things about Veterans United Home Loans. They were so easy to work with and made the application process very simple. Everyone I encountered during the process was excellent! The customer service is outstanding! I will definitely use them again! Thank you so much Veterans United Home Loans!
They help you every step of the way. From making sure your credit score hits the minimum threshold to making sure every document you need to submit is correct.
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This process has been amazing going through Veterans United. My team was absolutely amazing!
Everyone was more than willing to help and answer any questions I had. It was a very good experience.
Love the team! Way to go! Loved using the second time!
All the people were very nice and made the process very good to me
Veteransunited was with me all the through the whole process to get us into the home.
Rachel and Stephanie are the absolute best! We won't go to anyone else when it comes to getting a home loan! They have helped us with financing for 3 seperate moves and each time they are so considerate and hardworking we don't know how they get it all done! They really are the absolute best!
This is my fourth loan closing with Loan Officer Adam Craig, and once again, his performance was outstanding. Adam is an exceptional asset to Veterans United; he is proactive, highly communicative, and fights incredibly hard to ensure a successful closing. However, despite Adam’s excellent service, Senior Loan Coordinator Danielle Hays nearly ruined the entire experience and almost drove a loyal, repeat client away from your company. Danielle exhibited a severe lack of communication, a defensive and unprofessional attitude, and zero regard for client timelines. Because coordinators are salaried and do not rely on commissions, it was entirely clear that Danielle felt no personal accountability or incentive to handle my file with basic professionalism. Adam Craig is the only reason this transaction crossed the finish line, but Danielle Hays' constant friction and poor demeanor are a massive liability to your branch's reputation. Management needs to review her file handling immediately, as her behavior actively undermines the hard work of elite loan officers like Adam.
Response from Veterans United
Hey Caleb,
Thank you for your continued trust in Veterans United, and for recognizing Adam’s dedication throughout your homebuying experiences. I’m glad to hear he provided the proactive communication and support you’ve come to expect.
I’m very sorry to hear other parts of this experience left you feeling frustrated and unsupported. Communication and professionalism are incredibly important during the loan process, especially for returning clients, and I hate hearing that we missed the mark for you. I appreciate you taking the time to share this feedback, and I’d like the opportunity to learn more about your experience.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages sent outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
My loan team was awesome. They guided me every step of the way to my forever home.
We had the best experience buying our new home. Everyone was wonderful from start to finish! Nick, Eric, and Cole are absolute rockstars and we highly recommend them!
