This has been a great experience, the whole team was exceptional, answered all of our questions and concerns and we had. Thank you all so much for helping us.
The team at Veterans United make homebuying a stress-free experience. Evan, Shannon, Chelsee and the rest of the team ensured that every step of the process was easy to understand and answered questions very quickly. Buying a home can be stressful, but with Veterans United, my family and I felt comfortable throughout the process. Thank you to all involved!
Mary Davis (NMLS #1926641) is great, and I highly recommend her to anyone needing a home loan. She and her team were always ready to help. Best of all, Mary knew how to assemble the right team to assist me throughout the home-buying process. Thank you, Mary, James, Tyler, and Miles.
I'm thrilled with the service Veterans United provided me to land my new home! My pup loves the huge, lush backyard and it's so nice to be out of an apartment!!
Had a really great experience working with Veterans United and would 100% recommend them for any veteran looking to buy.
I did a VA cash out refinance and this was genuinely the easiest lender I have worked with. Very pleased. I highly recommend.
Debbie and her team are fantastic.
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I didn’t intend on purchasing a knew home this year. A simple thought turned into a dream and a new chapter for my family. I owe a huge thank to Kara Vernon for making this happen and for being there for me every single time I had questions. I cannot say enough how much I appreciate her and Veterans United.
Scott Hutto and Neisha White with VU were a pleasure to work with! From day one, all questions, comments, or concerns were answered. I could not have asked for a more professional, hardworking, and honest team. I 100% recommend the Veterans United team to any active, separated, or retired military personnel.
Nicole and her team were great! They answered any questions I had in a timely manner.
It was great workking with Veterans United. They did a great job.
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
Neil and our Home Buying Team made the experience of purchasing our home so stress free!! The Veteran's United Portal was extremely user friendly and the To-Do List made life so simple!!
Matthew Lucas and team were very professional with their communication and answered they inquiries in a timely manner.
Service was great! Easy to follow instructions… great people ready to assist at anytime.
Yes, I absolutely would!
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Personnel were very helpful and patient. They guided us all along the way. The automated document upload feature and electronic signing was very good. Special thankyou to Abbie and Denee!
They do great work,even when they get aproblem with the regs and hoops that others cause.thank you for all the help.
Made the process very easy answered any questions and helped along the process if their was any problems
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
We are happy that VU worked really hard to get us funded, but the process was really confusing.SUGGESTION
Once a potential buyer or seller qualifies Veteran' United services, then have Gavin (not sure of the position title) to review a checklist of what to expect during the journey i.e. time lines, paperwork, expectations, and an overview of the processes. We didn't know the process.So, we were just asked to sign documents 99.99% of the time that weren't really aware of what we were signing. We took the time to read it --when we could, but when we asked question we received the real estate response, which caused us to research the information online to learn for ourselves.Oftentimes, I did not feel like the responses to my questions were truly addressed and it was confirmed with our closing document.Overall, at a certain point we'd lost faith in the entire journey of owning our home .Although the team never gave up on us, clearer explanations and more patient, supportive communication would greatly improve the experience.Anne and Bri were awesome, but be mindful to show grace.Marie: We would have not did services with VU and I am happy that we were able to change loan officers.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback, John. I'm glad to hear your team stayed committed to helping you reach the finish line, but I'm sorry the journey left you feeling confused and uncertain along the way. Buying a home comes with a lot of moving pieces, and you deserve to feel informed and comfortable with each step, especially when it comes to understanding the documents you're being asked to sign.
I appreciate your suggestion about providing a clearer roadmap of the process from the beginning. Having a better understanding of timelines, expectations, and paperwork can make such a difference, and your feedback highlights how important it is to take the time to answer questions thoroughly. I'm sorry there were moments when you felt you had to find those answers on your own.
I'm grateful you shared both the positives and the challenges of your experience. I'd welcome the opportunity to learn more about your concerns and any questions that may still be unanswered. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
