Andrew was great! Very responsive and pleasant to work with throughout the whole process.
Everyone I worked with was great. Staff was punctual with Communications and received emails and or text messages as the closing neared.
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
Everyone on the team ( yes you get an entire team) was great to work with, very responsive and helpful in answering all questions.
Very pleased with my experience . We had a great team that helped us every step of the of the way and made our home buying experience as stress free as possible. can’t say enough on how happy we are with the team we had
Meh, it's all about money. I was welcomed with some sort of "gift" last week--never got it. They are okay. Not any better or worse than any other mortgage broker you would use.
Response from Veterans United
I'm sorry your experience left you feeling underwhelmed Devin, and I can understand how frustrating it would be to expect a gift and never receive it.
I always want our service to leave a positive, lasting impression, and I'm sorry we didn't meet that expectation. I'd appreciate the opportunity to learn more about what happened, including the gift you mentioned.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Only issue really that there was was communication between departments that's really about it
Brice and team were super helpful in every step of the process. From start to finish they made the home buying process an easy and enjoyable process. Highly recommended for any Veterans looking for a new home!
Lance Nilson, Anthony Graziano, and the rest of the Veterans United team were absolutely amazing and did everything they could to help me get into my first home! Thank you so much!!
It was great and they were very good at making it happen
Really had a smooth experience, they did their absolute best to find the best loan for us. We truky appreciate all the hard work.
From the very beginning to the very end VU made my process smooth & easy
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They bent over backwards to make this happen. Good job team.
Jordan and his team did a fabulous job helping me as a first time homebuyer! The knowledge they hold in the services they provide is unmatched. I rarely needed to ask any additional questions because they were extremely thorough. If i did have any questions they were answered promptly. They are all amazing at what they do and you can tell they truly care about their clients! They made the loan process a breeze for me and helped me feel confident. I would recommend everyone to use them if the option is available.
Veterans United gave a great experience and everyone on our team were very helpful
