Rob and The whole were fantastic i highly recommend them to walk you through the process of home buying
This is a hard review to write. I would like to start by saying Chris Campbell is amazing. He worked so hard for us and fixed every problem we faced. This review does NOT reflect Chris as an individual at all.
We felt as if the ball was dropped several times in our case. Many mistakes were made that could have cost us our new house. We had to resubmit the same documents over and over. Important things (ie: appraisal) weren’t submitted on time, which almost pushed back closing (which wasn’t allowed per our contract with our builders), and the money was wired to the incorrect place during closing. We sat at closing for three hours just waiting for the money to arrive in the correct place. These are just the large mistakes we encountered.
We felt as if Nick Gemming was inconsiderate and disrespectful in some situations. In the nicest way possible, it was hard to work with him towards the end.
Chris Campbell, however, worked so hard to fix mistakes that he didn’t cause. He updated us frequently and worked tirelessly to make sure we closed on our dream home. I can’t thank him enough and am so glad we had him on our team. He needs a raise!
Overall, we are in our house. That’s what matters.
Response from Veterans United
HI Deanna,
Thank you for taking the time to share such thoughtful feedback. I’m glad Chris was a steady source of support throughout the process and worked hard to keep you informed and help get you into your new home.
At the same time, I’m sorry there were so many stressful moments along the way. Having to provide documents multiple times, worrying about the appraisal and your closing timeline, and then spending hours at closing waiting for funds would understandably take away from what should have been an exciting day. I also appreciate you sharing your concerns about some of the interactions you had during the process.
I’d welcome the opportunity to learn more about your experience. You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
I’m glad you ultimately made it into your dream home, and I appreciate you recognizing Chris’s efforts along the way.
Sincerely,
Claire S., Client Relations Manager
Drew and his team were excellent. They were professional and were available even after work hours. They answered my questions clear and concise. I would 100 times recommend Veterans United every time.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
Great Expirence!
Great customer service and always willing to answer any questions you may have.
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Veterans United was amazing. We had not one issue from start to finish.
Very easy to contact. Felt like we knew the steps that were happening and coming up.
Great experience!!
Billy and his team were incredible. They were always available to answer questions and made the entire process easy and understandable.
Justin and his team were excellent helping me through the entire process and always there when I had questions
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Nick and team provide exceptional customer service! They are so responsive and knowledgeable on every step. This is our second home loan through Veteran’s United and we will happily come back and recommend all our friends. Thank you!
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Veterans United and their mortgage team did a great job processing this loan and we were even able to close early. I highly recommend working with Veterans United for your mortgage needs.
Shay and Molly helped immensely guiding me through the process. The whole team is top notch and should be awarded for the help & work with buying this home. Thank you to all!!!
Really on top of things, nothing was delayed even a little bit.
Neil and Rachel were great to talk to and work with! They both took care of all the questions we had.Every time we called for information they would text, email or talk with us! It was great working with both of them. Many Thanks Larry and Annette
