They worked hard to get to closing on time.
Third time using Veterans United and overall it’s always been a pleasant experience. The portal for to-dos makes things a breeze and everyone is always more than willing to do what they need to do to get you in your house.
My team kept me updated on my loan process and closing process.
I'm thrilled with the service Veterans United provided me to land my new home! My pup loves the huge, lush backyard and it's so nice to be out of an apartment!!
You guys went above and beyond! I tell everybody how great you all are . Thank you you made our dream house a reality.
Danielle and her team were the absolute best. Anytime I had a question or concern they were getting back to me with the answer. The whole process was easy and we closed sooner than we expected. I would highly recommend any veteran that is considering purchasing a home to go through Veterans United. Thank you again for a wonderful experience!!
Fahad, Jared, and the entire team were phenomenal! Kept us well informed and were always very responsive.
Mortgage was sold to my old mortgage company less than 14 days after closing. Contacted the Mortgage Officer for an explanation and received no response. Credit score never seemed to match what my credit bureaus were telling me either.
Response from Veterans United
Hi Benjamin,
I can understand how surprising and frustrating it must have been to learn that your mortgage was transferred so soon after closing, especially when your attempts to get an explanation went unanswered. I'm sorry you were left with questions about both the transfer and the credit information provided during your loan process.
While mortgage transfers are a common part of the lending industry, I know that doesn't make the experience any less confusing. Even though your loan has been transferred, you're still part of the Veterans United family, and my Client Advocate team is here to help if you're having trouble or need additional clarification.
I'd appreciate the opportunity to look into your concerns more closely and help you better understand what happened. Please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
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Darren and his team are great. They were very responsive and supportive. Easy to connect with.
Knowledgeable, professional team
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
They work hard for veterans.
