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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
459,781 reviews
757 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 459,781 unfiltered reviews

Starting on Page 44 of 15,327. Return to Page 1

2 out of 5 Stars

Veterans United should focus on assisting there customers and not just pushing documents to finalize the closing of a home. Veterans United should do more of focusing on what in the best interest of the customer and not solely on the betterment of the company.

Response from Veterans United

Hi Erica,

I hear what you’re saying, and I’m really sorry your experience left you feeling this way. Buying a home should feel like you have a team in your corner, not like you’re being pushed through a process. When communication breaks down or things feel rushed, it can absolutely come across as though the focus isn’t where it should be.

Our goal is always to guide and support our borrowers, making sure decisions are clear and in your best interest. It’s disappointing to hear that wasn’t your experience, and I appreciate you being candid about it. Feedback like yours matters because it highlights where we need to do better, especially when it comes to communication and making sure you feel confident every step of the way.

If you’re open to it, I’d really like to connect and learn more about what happened so we can take a closer look. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.

We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you reach out outside those hours, we’ll follow up the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Ryan and his team were very professional and friendly. They made my first home buying experience less stressful.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

4 out of 5 Stars
headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars

Johnny just did a great job…. He made to process clear.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Photo submission from Felix J.

Could have done it without my Team!
Team Kait & Team Katie

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars

vg

headshot image of Steven Staszcuk

Loan Officer: Steven Staszcuk

NMLS# 42811

5 out of 5 Stars
headshot image of Andrew Moe

Loan Officer: Andrew Moe

NMLS# 34810

5 out of 5 Stars
headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

5 out of 5 Stars
headshot image of Megan Martin

Loan Officer: Megan Martin

NMLS# 2741062

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5 out of 5 Stars
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars

Aaron was awesome with difficult sellers.

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars

Shannon Hudson is always the best to work with. Her communication is very clear and responses are always prompt. She is the best at what she does and very knowledgeable and willing to answer any question you have or find the answer and get back to you. Highly Recommend!!! Thank you again Shannon

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

4 out of 5 Stars
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

4.5 out of 5 Stars
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Photo submission from Larry B.

Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

4.5 out of 5 Stars
headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

5 out of 5 Stars

Amanda is the best

headshot image of Amanda Barcus

Loan Officer: Amanda Barcus

NMLS# 2724252

5 out of 5 Stars
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars

Chase Noonan & Alexis Benson did a fantastic job. My family will definitely recommend VU for our future homes we buy. Welcome to the Family VU.

headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars

Holly and the entire veterans United team are all very courteous, professional, and informative. Holly always goes above and beyond to create a positive experience!! we can’t wait to work with her again in the next chapter of our lives, hopefully in the very near future.

headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

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5 out of 5 Stars

Donald, Lisa, and the whole team were outstanding and supportive throughout the whole process. Quickly answered any questions or concerns and often reached out to see if we needed anything.

headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

4.5 out of 5 Stars
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

4.5 out of 5 Stars
headshot image of Joshua Schmidt

Loan Officer: Joshua Schmidt

NMLS# 2736706

4.5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Photo submission from Andrew D.

During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

4.5 out of 5 Stars
headshot image of Patrick Barry

Loan Officer: Patrick Barry

NMLS# 1639540

5 out of 5 Stars

Some of the nicest people I've met.

headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars

This was my first home loan and I will say from the finance to the agent, very helpful and courteous and never pushy. From finding my dream home to closing, and even after the sale they helped with the transition.

headshot image of Satey Yates

Loan Officer: Satey Yates

NMLS# 1920315

5 out of 5 Stars
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

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