Professional courteous friendly and reliable very knowledgeable
Mike Kane and his team are the best! If you're looking for a new home, call veterans United ask for Mike and I promise you will be glad you did! Very professional, knowledgeable and friendly people there to help with anything you need! Thank you Mike and your team for your hard work in helping me with my new home!
Colin and the team were seriously amazing. He was extremely patient in answering all our questions and gave very clear information regarding the loan and process. His effort and communication was one of the reasons we went with veterans united.
This has been the easiest process ever. Everyone has been super helpful and polite, and the app is super user friendly.
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Alex and the entire team. John Kirby, and Madeline were all amazing! How easy it was to reach all of them, and the speed at which they were able to reach back out was truly phenomenal. Closing in 23 days... WOW!
I asked to do things with pen and paper, because I am not adept with the internet or a computer. They insisted on using internet. That was very frustrating for me. However, Ashley was quite helpful when I hit a snag.
They worked with me through everything and made sure I understood everything I am very happy I chose veterans
I had a very positive experience with Va home loan, Allison and Eric were very helpful and I thank them both
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
From the very beginning working with Mrs. Myer she helped me every step of the way to get my credit where it needed to be. She always responded and never judged in the slightest. Her sound advice is the biggest reason I was able to close on the home I got. Mr. Bryant ALWAYS took the time to call and explain things so they didn’t get lost in context through text. Mrs. Haynes processed everything seamless for me and was always available and provided very consistent communication from start to end. Before this survey I recommended to my realtor that if veterans like me are asking her what to do that she point them in VU’s direction.
Scott Montgomery (Loan Officer) and Jayde Gebhardt (Loan Coordinator) were absolutely great to work with. Despite some minor bumps, they worked diligently to ensure I got the house I wanted. I can’t thank them enough!
Worst home buying experience we've ever had.
Exellent service! This is my second home buying with same loan officer, Cal.
I wish I used Veterans United for every home we've purchased. I will highly recommend them to everyone and use them again if I sell/buy in the future.
We recently closed on another home with the help of Bryant at Veterans United, and once again he exceeded our expectations. This was our third time working with him, and every experience has been outstanding.Bryant is knowledgeable, professional, responsive, and truly cares about his clients. He made the entire financing process smooth and stress-free, keeping us informed every step of the way and always taking the time to answer our questions.We couldn’t be happier with the excellent service he provided. If you’re looking for a lender who is trustworthy, dedicated, and goes above and beyond, we highly recommend Bryant and the team at Veterans United. We look forward to working with him again in the future!
What a great experience for me and my family.
The loan was super easy the team was outstanding
Working with the Veteran's United Family with Trey as my initial contact was GREAT.
Trey was there for me when I had questions, and he was quick to answer even while out of town! Trey stayed with me as more members of team were forming the closing team.
He was a reliable contact throughout my buying process.
