Our overall experience was good and things went through smoothly. I believe things would have gone better if everyone was working from the bank and not from home. We really did not like calling people at their home but things well well…
My experience VU was so outstanding and smooth sailing in my home purchase process that I would recommend all Veterans to talk to VU first. They have a friendly atmosphere and a hard work dedication to get you the home you are looking for without any waves. Just Smooth Sailing. Thank you VU.
Easy and professional people
My personal experience was a more difficult process due to the fact of having to prove a source of funds many times over. The communication I felt as though could have been better between Andy and John to me regarding proof of funds. Although they were always professional kind and courteous. They did take care of me I. The end which I’m happy about but the time crunch on closing day was not fun with having to do last minute tasks. Document submission was super easy and user friendly. Stressful and gruesome process but totally worth it.
Words can not express my experience I had with Veteran's United. My loan officer was the best!!!
Only thing good was the rate we locked in. Almost shit our pants the day of closing which was really the day after we were originally supposed to close. Had 45 days to get it right and took every minute of that. Too stressful in the long run. Not handled professionally. Too many cooks spoil the stew. But thanks for getting it done.
Response from Veterans United
Daniel, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Very knowledgeable and professional. Walked me through buying my first home!
Both of the Lender and realitor stayed in constant communication concerning my home purchasing. When I had any questions they provided answers.They were professional and provided outsources available for any assistance I needed to help my home purchasing go well. They were p patient with me by waiting until I could make payments. This meant a lot to me. KUDOS!!!
Veterans helping veterans is the best way to go, and veterans United does that in the most professional way possible.
