Easiest process I have ever been a part of. With this being one of the biggest decision, I was nervous about the whole process. Everything went so smoothly, I was impressed with everyone that I worked with at VHL.
My home buying experience was very easy going thanks to my VA team. Thanks to my team’s efforts, I had the opportunity to close early on my 1st home and reach an important milestone. I recommend their services. I feel fortunate to have been assigned to Danielle & Tere’sa. They pushed my finish line forward & now I have the keys to a home I love. Thanks!
Tim and his team were fantastic once again. This is now my second experience of working with Veterans United and it is because of how well the team does.
If I called 5 times, I had to leave a message. One time out of 5 someone answered the phone.
Response from Veterans United
Hi Christine,
I’m sorry you had such a hard time getting through to someone. I know how important quick communication is during the loan process, and it’s frustrating to feel like you can’t reach the help you need. That’s not the experience we want for our borrowers.
If you’re open to it, I’d like for us to review your file and see what happened. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you call outside those hours, we’ll get back to you the next business day.
My experience with Veterans United warrants a well written appreciation letter that is currently being drawn up. Thank you V.U.
The entire professionalism of all the team was exceptional. Although, we encountered some rough spots it held together and made the closing as expected. My sincere appreciation to all.
Once again great process. We had a little lapse in communication for about two weeks but once everyone got back in line it was a smooth process. Thanks again team
Our loan officer worked hard to help us out, the underwriters and everyone involved with our home purchase were great as well!! Myself and my family greatly appreciate everyone's hard work getting us into our new home. Thank you all very much!!!
Once again Felecia, Jennifer, and her team were phenomenal! This was my second VA loan with Veterans United (VU) and they were able to secure a good rate. They were attentive, timely and processed my application quickly. The ease of signing documents through the app was very helpful and allowed me to connect and respond from anywhere. I appreciated the reminders and concierge support to ensure I didn’t miss important timelines. They were thorough and explained anything I was confused about in great detail. The level of customer service from all of the departments I connected with was excellent. I would recommend anyone to work with VU or just give them a call to hear what they offer when considering buying a home…you’ll be SOLD!!
My realtors did not communicate with my loan team, so the agreed upon repairs fund never came to me, also my loan team never communicated with me as to what to do with excess funds at close and they opted to pay down the interest rate vice the loan amount which anyone would tell you makes more financial sense. Over all, the concierge team did great, made the realtors job a walk in the park and the still fumbled it, my overall loan manager went on vacation and didn’t leave someone in charge. I can say that I recommend them nor that I will use veterans united again for any future purchases.
Response from Veterans United
Hi Derek,
I’m really sorry to hear about the breakdown in communication you experienced during your homebuying process. It’s clear how frustrating it must have been to have agreed-upon repairs and closing funds handled in ways you didn’t expect, especially without clear guidance from the team. I also understand how the timing of your loan manager’s absence added to your disappointment.
I’m glad to hear you had a good experience with our concierge team, but I know that doesn’t make up for the issues you’ve described. I’d like my team to have the chance to review your file so we can better understand what happened and see if there’s anything we can do to make this right. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside of those hours, we’ll get back to you the next business day.
I love you guys, I gained family! Although the process, I felt the genuine concern for my well being and mental health. I appreciate the work and effort you guys put forth for me!
