Aaron and Jordan are great!!!!
Outstanding, they told me what I needed to get together for them to process everything, they helped me all along the process and were extremely helpful. Both Celina and Sheila went above and beyond to answer questions and explain things to me when I asked. They are both gems.
Always looking out. Best experience in getting a home.
The Home Buying process couldn't have been easier!! Between the Veterans United App and Home Loan Team, every step was thoughtfully calculated. Shout Out to my Loan Officer Kenny S. An absolute Dream Maker!!
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Smooth and easy to work with
Ask for Chris Hill
The team I worked with was professional and followed up on all my questions and concerns very promptly. They took their time to guide me through this whole process. I truly value the friendship I developed with this Team during my loan experience.
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very polite and cordial people I worked with. very knowedgable and kept me informed of every aspect of the process and requirements. Helped me when I call, email or text quickly. Can't really say enough good thing about my team.
Awesome job.
Our loan officer Kathy Weston was the best. She answered all our questions,help me learn a lot about keeping our credit in good. I enjoyed working with her, y'all have a good employee .We love are house thanks so much Effie and William Frederick.
Would be a ten. The inspector seemed to be good overall, But the very small minor scratches in paint caused a two week delay. I just wish the VA would have allowed me to accept these very minor paint scratches. Maybe it’s not the inspector fault I just think these scratches were a bit of a joke.
Very satisfied with the loan group...but the affiliated buyers agents were slow to contact, and difficult to connect with.
Be more specific with documents needed.
Response from Veterans United
Hey James,
Thanks for your feedback about the document process. I completely understand how important clear communication is when you're gathering everything needed for your loan. At this point, since your loan has already closed, there shouldn’t be any additional documents required.
I really appreciate you taking the time to share your thoughts — feedback like yours helps us make things smoother for future homebuyers. If there’s anything you’d like to talk through or if something still feels unresolved, you can always reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST.
When I started my home buying process for the time with Haley and her team I knew nothing about the loan process. they guided me through every step . I would highly recommend Veterans United ??? Now I am in my irst home thanks to all the hard work and effort they put in to assist me.Mary McPherson
