The loan team failed to fully address disabled veteran tax exemption questions/inclusion. When asked about it again, the loan officer said they couldn't recall a conversation and asked who I spoke to. I had emails from speaking to him about it three weeks prior.
They failed to properly line up payments from the initial offer to the proper party until I discovered it in the final paperwork, and pushed us to finish things quickly but then became the bottleneck in the process.
The underwriters seemed to ask questions that started to not only seem excessive at times to both us and the realtor, but often could be answered in previously provided documentation. The request to connect a second account to Plaid earlier in the process could've saved a lot of time.
Additionally, communication bounced between 3-4 individuals so at times it was unclear who we should be responding to.
These are the reasons for a less than 10 rating.
Thank you again for helping us through our journey to purchasing a new home.
Highly recommend the veterans united team.
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Curtis and Kenny have been nothing short of amazing through this whole process! It was a doozy, but Kenny and Curtis made sure we were always up to date and that we always knew what was going on. Thank you to both of you!
Number one on top of list for recommendation
Very nice and professional group! All my questions were answered in a resealable time.
I would highly recommend them.
Home purchasing is an extremely complicated process. Ben and his team were kind and understanding. I felt confident that they knew exactly what we needed. They worked with us during the VA to FHA process. Made us feel comfortable with each step in the process. We are grateful to Veterans United and Ben Long and team for all they have done for us.
My VU team were absolute Rock stars!!! From start to finish my experience was fantastic and stress free. Not to mention closing on my house with keys in my hand in 21 days 😎.
