I would never recommend Veterans United. It was a terrible experience and no one seemed to know what they were doing. I was to far in when I wanted to change lenders and the rates had already gone up or I definitely would have changed to another lender.
Response from Veterans United
Hi Bronley, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur (such as believing the survey had been completed only to find out that the seller had been mistaken and it needed to be reordered or having to ensure the VA approved the condo and HOA documentation). We also realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
Always very easy to work with the Veterans United Loan Officers.
Once again, VU nails it!!! Well done and thank you so much for what you do for our veteran community.
These folks are out flipping standing! Like I've already said...VU!!! Where were you 10 years ago?!?! Honestly the best company through and through. I've never had a more stress free and easy going experience with a home mortgage company before! If you're a Veteran and you're not contacting VU for your next mortgage and home purchase, you're messing up big time!
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Would recommend
Easily one of the most professional, organized and efficient processes I have seen, while maintaining a personal service feel. Simply Outstanding experience in every aspect.
Someone needs to train Ben Lake or fire him.
This is a team of well trained people that is on the lines of a Marine Corps unit. The best in the world... Proficiency matched by their dedication to help Veterans with the home purchase from start to finish. Thank you Veterans United.. Semper Fi...
Veterans United is one of, if not the best refinancing companies I've ever had to work with.
#1
Veterans United not only offered me the best rate available for refinancing my home, they made me feel I was a priority customer and were able to improve my closing date by 3weeks. The online tools walk you step-by-step walk you through the process and the ease of uploading documents and pictures as easy as possible. I highly recommend using Veteran's United if you are searching to finance or refinance your home. Look forward to doing business again in the future.
