My experience wasn’t the greatest Working with United veterans home loans but they did get me the loan, Maybe you’ll have a better experience depending on the team that you are appointed
Response from Veterans United
Jimmy, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support.
I hope when I am ready to buy again in the future, I can get the same team! It will be extremely hard for others to top them!
The process was relatively smooth, my VU team was very helpful. As a first time home buyer, I had a lot of questions and concerns. My team was very patient and reviewed all the documents and answered all questions.
Everyone at VU was willing to go the "extra mile" to answer any questions or concerns that I had. This was not an easy purchase for me. but they made it seem like it was no big deal. "been there done that, this is what we need to do..." No matter how frustrated I got with the process, they were there to provide the answers to calm my frustration. Sometimes late into the nite, someone from the team would respond to a text or email. Well Done, and should the opportunity arise in the future I will be back.
We opted for Veterans United for our first loan and came back a second time for a reason— grateful we did and we will use VU in the future. Your customer service has been exemplary. Thank you for your consistent reliability and accessibility, but most importantly a genuine care about my family and I while my spouse was deployed during the house buying process.
Also Tiffani was amazing and on top of things when Katelin was on vacation. Things got tight in the end but Tiffani worked it all out so our closing stayed the same day! She also is amazing!!!!
None
Absolutely great experience working with the VU Crew. They went above and beyond to ensure I was in the loop at all times and that my loan was completed at warp speed.
Thanks Veterans’s United
Perfect and I loved that I was not stressed through this process
This was one of the worst experiences I've had. I would never use veterans home united again, and further more I go out of my way to tell people what a horrible experience I had using veterans united, and what horrible agents they have. I will be rating this company and sharing my story on social sites.
Response from Veterans United
Russell, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way
Kyle Bakker and his team went above and beyond to assist us with every aspect of the home buying process.
As a 100% disabled vet, I never really thought I'd be able to own a home, but the Veterans United Team went out of there way to make it happen.
To other veterans I would say. You can't go wrong here . Best of the best. . no need to shop with the rest
What an amazing team I had. They made this process so easy and stress free. I don’t think I could has been any happier.
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Adam Canote,Amanda Leger,Heidi Frese, and Taylor Dey. Made buying a home stress free . I would recommend this team to anyone on the fence about buying a home.
I could not believe how fast and accessible VU made the loan process for me. Being able to simply upload all needed documents from my phone was amazing as my schedule can be very chaotic. I got a great apr and was taken care of start to finish.
From the beginning, Veteran's United has been a clear communicator, taking the time to explain who they are, what they provide, and how the whole home buying process goes. We have been well taken care of as two veterans relocating across the U.S. for the first time.
Jodi Coons makes Veterans United an exceptional company and closing on a home a much smoother process. Couldn’t thank her enough!
