My experience with Veterans United was overwhelmingly positive. They took the process of buying a new home, a scary endeavor at the best of times, and turned it into a positive experience where I felt engaged, informed, confident, and capable of making the best possible decisions. I am floored with the customer service that was received and will recommend my loan coordinator Stephen Erickson to everyone I know in even a remotely similar situation.
It has been great working with Veterans United since the start to the end. I'm a first time home buyer so I had many questions along the way and they have been great about answering all of my questions. I'm very excited to move into my new home and start this new chapter of my life. Thank you Veterans United for being so easy to work with and for the gift, very thoughtful of you I loved it! :)
Very simplified and easy process. All Loan team members were friendly and available to answer all my questions and kept me informed along the way.
Jaimie and her team were great! All our questions got answered quickly and they were there to guide us through every step of the home buying process.
I just got a phone call from you guys asking me how everything went and that poor guy got an earful from me
Response from Veterans United
Hi John, I am sorry to hear about your frustrations and do understand your apprehension.
We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out.
We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.
We understand that preparing you for settlement is part of our commitment to excellent service. We know there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. Our Client Advocate team will be researching your comments and will work alongside our teams to discover what may prevent a similar experience in the future.
My loan officer Sam Yoo and his team of experts make my buying experience smooth from start to finish. I was referred to Sam by another veteran who also was completely satisfied with Sam's efforts towards helping veterans. Top notch load office.
I am so grateful for Veterans United Home Loans and the team I was assigned for helping me purchase my home! I never felt alone and had so much support from everyone, thank you so so so much!!
The team I was provided my home buying extremely painless; I never felt stressed at any time during the experience. My team was always available for questions, and would provide timely responses to me, as a first time home buyer.
I have purchased once and refinanced twice with Veterans United and every time the process is simple, stress free, professional. My loan officer Mike Lyman and his team always do an outstanding job.
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They were easy to work with and communicated well!
Karol Hart was absolutely amazing from the start. She made the process easy and answered all questions within reasonable time frames, often at weird times. Would definitely recommend her and Veterans United. Also a big thank you to Melissa Hodges as well who helped throughout the process as well. Both deserve praise and appreciation. Thank you again.
