My overall experience was great. Would most definitely use Veterans United again and recommend to someone looking for a lender.
The staff is very professional, very thorough in handling and distributing your documents to the correct place, is always willing to walk you through what ever you might have questions on and genuinely cares about you getting a home.
It was a good experience working with Veterans United on my re-finance. I received great customer service from my loan officer Suzanne Kelley and her full team. Someone was always available to respond to my questions. I highly recommend Veterans United.
The support team Colin had was extremely professional and helpful. We were very impressed with Samantha.
Thank you, Veterans United!
We started working with Veterans United before we started the home buying process to help us get a better handle or idea of our credit. Jill helped us identify those issues and we were able to resolve them and meet our move goal. We had a very challenging home buying experience, but were able to close by our goal close date. The market is crazy and we went through the closing process on two homes within a month and successfully closed on the second home on time! Veterans united moved quickly to start the process with the second home. Our only issue was the lack of communication when signing contracts. As people who are new to the home buying experience, we would have preferred our loan coordinator or specialist walk us through what we were signing to gain a better understanding.
I would 101% recommend Kevin and his team to work with.
Veterans United was the for me. Casey and his team were a great support system for me from start to finish. Thanks again for all your hard work.
Great experience with VU. Our loan team was on top of it and knew their job well. Our interest rate is affordable and our monthly payment is actually lower than anticipated! Very grateful for all of the help and expertise at Veterans United
My wife (Dolores) and myself will definitely recommend Veterans United Home Loans to anyone askingWayne Amirault
We will recommend him to our friends and family
Zach and his team were very attentative to our needs and so prompt and patient. They assisted us to find a much better deal on home insurance saving us over 1,000 a year.
Derek Summerford was our first loan coordinator and definitely does not have the customer in his best interest and does not perform in a professional manner. My recommendation for veterans United is to part ways with derek.Kimmy on the other hand was very pleasant and professional and a joy to work with.
Response from Veterans United
Hi Anthony, thank you for speaking with one of our client advocates. When a seller is not willing to sign extensions, it can really cause a wedge in the process and that certainly happened in your first round. Once you went under contract again, we were so happy to see a closing within 30 days. We loved that you enjoyed working with Kimmy and we appreciate your honest feedback. Our Client Advocate team would love to learn more about the ways we might help improve the team for future clients. Please reach out to connect with us and provide details on your experience. We are passionate about turning experiences like yours into positive training opportunities.
