Our home loan team was excellent from start to finish. From the day the sellers accepted our offer to when we were Clear To Close took only 30 days. Three days later we closed! The team of Lance and James were always reachable, pleasant, responsive and professional. Couldn’t have asked for a better experience. We definitely recommend Veterans United.
Since this was our first time buying. We were worried about the process. Veterans United made our first time buying smooth and simple. Special thanks to Tim for his great communication, worked with us every step of the way even on weekends and late night questions.
The entire team was truly amazing! Always communicated with me, and checked up on me. I had a small time where I couldn’t find anything, and when I did they got ball rolling quick. They worked around me, and what I was able to do with me being so far away. I highly recommend every single person that has been a part of this process!
The main issue with veterans who are buying a home, is that they are getting a lot of information from other people (friends, family, and other veterans); but every experience for each potential home owner is different. For all Veterans who believe they can just purchase a home regardless of any credit score and without any money to assist them is just bad information. As Veterans we have to take a look at ourselves and figure out how to make the home buying process successful, without just starting the process of buying a home you can’t afford, bad credit, little to no money to assist you along the way, and putting ourselves in a self defeating home buying process from the start. It isn’t one instance that determines your future, it’s all of the life long decisions catching up to us all.
Great
We couldn’t recommend Veterans United more. They made the process smooth and positive and were so incredibly patient with us. Our team were super at communicating clearly and were very accommodating. We felt like we were in good hands from day one.
They are on the ball and make sure all is taken care of!
Veterans United got it done! It was a challenging process but the savings are worth the extra work.
This is my second loan through Veterans United. They have always been there to answer my questions and to ensure my loan process ran smoothly. I personally would not use any one other than Veterans United.
This was our first home, and despite some troubles they went out of their way to help us out.
Absolutely wonderful staff. Really try to help you save money and make everything run smoothly. The refinancing and buying a house is a long road but they make it a less bumpy ride. This was so much easier than when I first bought my house. Thank you so much!
The whole team was outstanding!
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Our journey with VU was simply outstanding. Our team was exceptionally skilled and attentive and never left us feeling like we didn’t know what was going on. Can’t thank them enough for giving our family our dream home!
Veterans United helped make what seemed like an almost impossible endeavor a reality. Would recommend to any one!
No vetting of appraisers, your pretty much at the appraiser mercy, and the appraiser tries to hit for additional “re-inspection “ fee if he sees a safety issue. Mine was a carpet threshold missing. Totally not an issue but a scam to try and make $150. Closing was pushed 5 days( including weekend), all that did was allow VU to claim a price increase on loan points. Staff was professional, late afternoon emails or “to-dos” which when I responded for clarity would get out of office reply until tomorrow. Basically just a unpleasant experience.
Response from Veterans United
Hi Scott, Thanks for sharing with our team. The VA appraiser is not selected by Veterans United but rather is handled directly by the Department of Veterans Affairs. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is availble to discuss your experience further and provide more information as well as to discuss ways we can best serve you and others in the future.
Thank you to everyone at VU for helping us get into our dream home!
