Veterans united offered so much help and offered the resources to make the home buying process quick, easy, and painless.
The entire team at Veterans United was insightful, professional and helpful throughout the entire process!
I appreciate all the efforts of the full team. It was a great experience.
Jackson is a great dude with a good personality that genuinely cares!
Don't change anything
I wanted to roll my closing costs into the loan. No one helped me, and I was unable to do it. I ended up paying out of pocket for this. I would not recommend you to any of my vet buddies because of this.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how frustrating this experience was, especially when you were hoping to roll your closing costs into the loan. I can understand how disappointing it must have been to end up paying those expenses out of pocket. That’s not the kind of outcome we want for any of our veterans.
If able I would love our advocate team to have the chance to take a closer look at your file and go over what happened. When you have a moment, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Tyson and his team absolutely worked their magic when it seemed like our dream home was 100% out of reach. His creativity and determination made it happen. Literally at the 11th hour!!! I would highly recommend Tyson and Veterans United for your real estate needs!
First home! Couldn't have been easier with Veterans United.
I had a good experiance when I bought the house but when I was just doing a streamline which should have been simple and easy.
No one told me to stop autopay before closing and I was told I wouldn’t have to pay the next month,, so I didn’t transfer the money and you ran autopay which cost me 60.00 in fees before I caught it. When I called about it I felt like the several people I talked blew me off saying I should’ve stopped autopay.Next you canceled the home owners insurance policy which then created a whole lot of stress and issues trying to get that corrected and my home covered, luckily nothing happened in the 6 days I didn’t have coverage, when the papwer work I signed said that coverage was supposed to be paid through mortgage as it was before the refinance.Also I don’t understand why closing cost were almost as high as the first loan especially for a stream line and then the rate was higher when said and done versus when I started the process.
Response from Veterans United
Hey Allen,
I appreciate you sharing your feedback, and I’m sorry to hear the refinance process didn’t go as smoothly as your first experience with us. I understand how frustrating it must have been dealing with the autopay issue, the temporary lapse in insurance coverage, and the questions about your costs and rate. That’s not the kind of stress we ever want to create for our borrowers.
I’d really like my advocates to review your file and see what happened so we can better explain those details and make sure your concerns are fully addressed. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Mjatthew and Monica made it a point to always be available to answer any questions we had throughout the course of our Loan. They walkeus through each phase with sincere concern and professionalism in meeting our needs. We highly recommend Vetrans United.
Jay Christman is an amazing asset of your firm. I predict his rise to Senior VP by age 35 if VU is savvy & wise enough to hold onto him!
No comment
Response from Veterans United
Hi Joseph,
I’m sorry to hear your experience with Veterans United didn’t meet expectations. Even though you didn’t leave details, we’d like the chance to learn more and see how we can improve. Please reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
The whole team was great to work with, would highly recommend.
My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!
Everyone exceptional in all aspects of this home buying experience. Everything in a timely manor and with great communications
Will always recommend Veterans United
Good service, very easy to work with and always available for every need.
The team was attentive and always trying to communicate with us.
