My wife uncharacteristically responded to FaceBook ad. Thus began our journey with Veterans United. This is a solid organization that knows their stuff. I'm glad they took partnered with us in our home buying experience.
Everyone at Veterans United made the home buying process so simple. Aaron and his team were on top of things from day one and I highly recommend them. You can’t go wrong with them.
My buying real estate agent is amazing, awesome job. She is the Boss she knows job in and out need more people like her
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Veterans United staff were very helpful and presented everything in a clear manor. I would highly recommend them for your home buying needs.
Thank you Cameron.
ALLIE POLETTI
was the best!
Fantastic customer service. It may not have been the lowest rates, but it was such a user friendly process for a first time home-buyer. Between all the educational videos, the clear and easy to use portal, the constant availability of the loan team in a group chat, care packages with hand-written notes...I was blown away! The entire team was so wonderful and helpful to work with. I always felt taken care of and felt comfortable to ask questions. When issues arose, they ensured it was taken care of.
Good job by everyone.
Great company to work with. A+
I did not want a home warranty and was promised that it would be looked into. Nonetheless, I never got another response and ended up having to pay an additional $450 at closing. Speaking of closing costs, I felt totally lost when trying to figure out what I would need to be paying since day 1. I asked multiple times about duplicate charges for inspections and was promised everything would “balance out in the end.” I had to submit invoices for inspections twice since the estimates I was sent kept including things that I already paid for. I just don’t think things are oriented well for first time homebuyers and I don’t think the customer service is up to par for me to use this company again.
Response from Veterans United
Andrew, we appreciate your feedback on this matter. The home buying process can certainly get stressful, especially when costs are estimated throughout the loan process. Our team will be researching your comments to determine what we may do in the future to help prevent a similar misunderstanding with regard to the warranty; that is not something we set up or negotiate so determining what happened will be important to understand and assist communication with future clients. We know that preparing you for all bonafide costs is part of our commitment to excellent service. The process for disclosing the costs of a loan is managed very closely. Relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
If you want a company that will be as excited and treat you like family.Then this is it.If you are looking for that best friend that knows everything about home buying and all the ends and outs and wants the best for you and your family...AND can help you make your dreams come true?!?!YOU have found the EXACT company.They really do mean exactly what they say in their ABOUT US page.And they will do just what they say.
As a Veteran at times we can feel like no one understands us as individuals and that can make things uncomfortable at times especially when purchasing a home. I would recommend Veterans United to all my fellow Veterans as simply put "They Get Us". The process is smooth all the way to closing making the experience enjoyable and comfortable. No uncertainty nor confusion. Not to mention the beautiful kits they send in the mail to place in your new home. I am proud to say that I AM now a part of the Veterans United Family. Thank you
