Jimmy and Ashley did an amazing job helping with this loan, from keeping channels of communication open and letting me know immediately if they needed anything from me.
I wanted to close early and thanks to Jimmy and Ashley I was able to.
Professional, experienced, and knowledgeable. Thank you for helping to make everything go smoothly!
Most enjoyable experience. All the folks I worked with were knowledgeable and eager to help. Painless!
Sam Carmack has been fabulous from start to finish! He has always been very thorough, helpful, clear and client-oriented. Sam made the whole process efficient and was key to making everything work out so well. We really enjoyed working with him!
Would recommend Veterans United to anyone
Don't just tell me you're going to fix the communication. Make sure it's fixed. I should not have to complain several times on this one issue. Make sure all your people are fully trained. Not having dealt with certain issues is no excuse for poor job performance. If you don't know, ask. Your phone message says you're not endorsed by the VA. Even if they could endorse you, I doubt they would.I agree to allow Veterans United Home Loans and it's affiliates to use my name and the reviews provided in promotional materials.
Response from Veterans United
Thank you for speaking with one of our client advocates about your experience, Joseph. We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team remains available and will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
2nd time using VU and I was pleased both times
The process was smooth and efficient. Matt's team was 100% professional and very helpful when needed. I would recommend Veteran's United for any Veteran who begins the process of home ownership. Veteran's United, you ROCK.
We were skeptical at first because we are used to dealing in person. It was a very pleasant experience. The customer service is excellent, very responsible and diligent. I recommend Veterans United for a home purchase or refinance. In the not too distant future, we will use your services without any doubt.
Jennifer Garrison also was an outstanding customer advocate that needs recognized for her professionalism and patience during my loan. Her customer service is second to none.
I will recommend Veterans United to anyone looking for a home loan. They are great and understanding people who realize just how stressful buying a home can be. I can't say enough about how great they are.
