You'll get through the loan process feeling satisfied and well informed. Such a great experience.
Veterans United home buying process was pretty straight forward, customer friendly and easy to navigate.
A year ago through my bank I couldn’t refinance my home. I figured in this market now it would have been impossible but I took a shot. Veterans United has been an amazing team. There were hurdles and buying a house can be frustrating but they did an outstanding job. My daughter and I now have a place to call home!
I would recommend Veterans United to any vet who are lookimg for a home
Veterans United is the way to go!
A great place to find your next loan! Be aware there is tons of paperwork but we had unusual circumstances (unmarried joint loan) so this may have contributed to that. We were thrilled that VU allowed us to get a loan with our circumstances when other Veterans Banks and Credit Unions don’t! Those circumstances also created a delay at the end with underwriting for us, but if you don’t have this situation, than no worries! Our loan specialists have been great (this is my second time using VU) and they are always there to help you through the process! Excellent rates, no PMI, fantastic service!
I would use Veterans United again without hesitation.
Nothing like working with the men and women who have served in our great military. You can feel the brotherhood. We speak the same language. It was my pleasure having these great people doing the Refi and they are outstanding at what they do. Thank You all very much! Semper Fi
Nothing but greatness all positive from the VU team....hooorrraaahhh
Great team!! Appreciate the hard work.
The entire Veterans United team is a blessing to work with during the entire buying home process. They are the most welcoming professionals that any veteran want to come in contact. As soon as they see your online application, the phone start ringing right away and VU begin to work with you immediately. VU walks next to you throughout the entire process and their positive energy is contiguous in every step of the way!!!! VETERANS this is the team that will help you and will stay by your side forever!!!
JB Barton is an outstanding loan specialist. He did everything he could to ensure my family now has the home of our dreams. However the failure of the closing department caused significant issues. Failure to get the closing disclosure forced a delay that effected our shipment of household goods and then they chose to not complete the final closing packet Friday thus delaying our rescheduled closing on Monday. The closing departments lack of urgency in ensuring our closing went through as scheduled caused my family extra stress and financial hardship. They singlehandedly turned a great experience with Veterans United into an overall adequate one at best.
Response from Veterans United
Torrance, we thank you for sharing your feedback openly and for giving us an opportunity to speak with you so we could learn more about your experience. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding and fixing what caused you to feel this way and to ensure a better experience for future customers. Our client advocates do remain available for any further discussion on how we may improve.
Awesome support and service
It's a great way to go veterans you won't go wrong with VU
There was a lack of communication between the lending team and underwriters. There was also a lack of communication between the lending team and clients. They had to have their own documents explained to them by our realtor. They added requirements and requested documents last minute. The communication was so poor that we would constantly have to remind them of documents that we already provided them. The lending team was almost always unreachable by phone.
Response from Veterans United
Hi Cameron, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Providing clear and effective communication is a top priority. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist during those times. If you wish to connect with us further, please do not hesitate to reach out for support. We thank you for your feedback and your business, have a great day!
